TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from Turbo Tax is a "B", "ItsDeductible" is a D User interface leaves much to be desired... would be nice if actual form were shown to the right and pending matters were listed so one doesn't try to jump ahead. The "ItsDeductible" has an absolutely horrible user interface... really wish someone would let me advise them.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax User Friendly and Great! Happy that using Turbo Tax on line was very user friendly.
Date published: 2021-05-04
Rated 2 out of 5 by from This Year - 2020 - so-so Old laptop crashed and trying to get TurboTax to load on new pc and match to my last 12 years using Turbo was a LARGE pain in the ---. Also, tried to get my State return to print to mail it, most difficult and aggravating. Still can't nearly 90 minutes later!!!
Date published: 2021-05-04
Rated 5 out of 5 by from Went smoother than expected Easy to follow instructions didn’t take to long. Like the direct deposit option
Date published: 2021-05-04
Rated 5 out of 5 by from Amazing Especially like live contact for my questions that were answered!!
Date published: 2021-05-04
Rated 2 out of 5 by from turbotax Your filing rates are outrageous now. I have used yall for years and it is outrageous the price you charge when i enter all the data
Date published: 2021-05-04
Rated 3 out of 5 by from Product works but..... Have used TTax each and every year since 1993, been good up until this year. Had a question on how a specific form was being calculation and where the information for the form was being generated from. Called TTax 5 different times, the first 4 I kept being transferred as my version is DESKTOP and all 4 times after on-hold for 20+ minutes the call dropped on their end. The 5th time they took my info down and said someone would call me back. 3 days later and NO call back, I ended up figuring it out on my own, but TTax support is NON EXISTANT for DESKTOP and not even sure if the provide support for DESKTOP without "adding" on the live version as I was told on one call, that I not only had to purchase the DESKTOP version but also had to "add in" the Live version???? NOT sure I will be using TTax next year
Date published: 2021-05-04
Rated 5 out of 5 by from amazing easy and really awesome I was able to type in my information easy to do. speak to a Tax attorney to verify everything and submit. easy
Date published: 2021-05-04
Rated 5 out of 5 by from Easy to file with Turbo Tax I have filed my taxes with Turbo tax for 5 years. It is simple and straightforward to use. I have got very good advice the last couple of years when filing because of 1040 and various stock trades. This feature has put my mind at ease and the advice received was timely and accurate. I highly recommend using Turbo tax.
Date published: 2021-05-04
Rated 5 out of 5 by from Great Product for less than great time Very straightforward q&a got me almost all of the way through. There was a problem (there always is) with a 1099-Misc form which TT thought needed another form. A call to the help center fixed that.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1901
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax is a "B", "ItsDeductible" is a D User interface leaves much to be desired... would be nice if actual form were shown to the right and pending matters were listed so one doesn't try to jump ahead. The "ItsDeductible" has an absolutely horrible user interface... really wish someone would let me advise them.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax User Friendly and Great! Happy that using Turbo Tax on line was very user friendly.
Date published: 2021-05-04
Rated 2 out of 5 by from This Year - 2020 - so-so Old laptop crashed and trying to get TurboTax to load on new pc and match to my last 12 years using Turbo was a LARGE pain in the ---. Also, tried to get my State return to print to mail it, most difficult and aggravating. Still can't nearly 90 minutes later!!!
Date published: 2021-05-04
Rated 5 out of 5 by from Went smoother than expected Easy to follow instructions didn’t take to long. Like the direct deposit option
Date published: 2021-05-04
Rated 5 out of 5 by from Amazing Especially like live contact for my questions that were answered!!
Date published: 2021-05-04
Rated 2 out of 5 by from turbotax Your filing rates are outrageous now. I have used yall for years and it is outrageous the price you charge when i enter all the data
Date published: 2021-05-04
Rated 3 out of 5 by from Product works but..... Have used TTax each and every year since 1993, been good up until this year. Had a question on how a specific form was being calculation and where the information for the form was being generated from. Called TTax 5 different times, the first 4 I kept being transferred as my version is DESKTOP and all 4 times after on-hold for 20+ minutes the call dropped on their end. The 5th time they took my info down and said someone would call me back. 3 days later and NO call back, I ended up figuring it out on my own, but TTax support is NON EXISTANT for DESKTOP and not even sure if the provide support for DESKTOP without "adding" on the live version as I was told on one call, that I not only had to purchase the DESKTOP version but also had to "add in" the Live version???? NOT sure I will be using TTax next year
Date published: 2021-05-04
Rated 5 out of 5 by from amazing easy and really awesome I was able to type in my information easy to do. speak to a Tax attorney to verify everything and submit. easy
Date published: 2021-05-04
Rated 5 out of 5 by from Easy to file with Turbo Tax I have filed my taxes with Turbo tax for 5 years. It is simple and straightforward to use. I have got very good advice the last couple of years when filing because of 1040 and various stock trades. This feature has put my mind at ease and the advice received was timely and accurate. I highly recommend using Turbo tax.
Date published: 2021-05-04
Rated 5 out of 5 by from Great Product for less than great time Very straightforward q&a got me almost all of the way through. There was a problem (there always is) with a 1099-Misc form which TT thought needed another form. A call to the help center fixed that.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1901