TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from A Miserable Process a Bit Better, Still Annoying Does 90% of what it should and carries over stuff from previous years, which is very helpful. Being able to download investment info from brokerage accounts is a major timesaver. Still, little quirks like requiring the activation code (again!) when you just want to look at your return in the software and asking you to retrieve information from previous years' returns when those returns were done using turbotax and should be accessible to the software drives me batty. This year my returns were rejected because of "agi or self-select pin from last year does not match IRS records" so I checked my old return and made sure the AGI was right, but the PIN was not available on it. I called Turbotax and they told me the AGI was actually different in the IRS' record of my taxes than it was on my submitted and saved tax forms, and that I needed to contact the IRS for their AGI, the right AGI. Seemed weird to me- why on earth would it be different, but I killed more time getting that record from the IRS file only to see it was exactly the same. I guess I'm back to calling turbotax again about this. I use their software every year and I think there must be a better alternative out there, but I don't know of one yet.
Date published: 2021-05-04
Rated 5 out of 5 by from Great Product I keep coming back year after year. XXXXXXXXXXXXXXXXXX
Date published: 2021-05-04
Rated 5 out of 5 by from Easy to Use and Worth the money Easy to use and very quick I did it on my lunch break at work . I have been using for years and love the product.
Date published: 2021-05-04
Rated 4 out of 5 by from Error at Checkout Turbotax helped to identify which forms I needed to find, but there was an error trying to pay the fees with my refund. It was saying the refund wasn't high enough to cover the fees, but it was.
Date published: 2021-05-04
Rated 5 out of 5 by from I use it every year I have used TurboxTax for 20 years + and really trust it.
Date published: 2021-05-04
Rated 5 out of 5 by from Simple filing process! I did not speak to a specialist but filing was simple, THANKS!
Date published: 2021-05-04
Rated 2 out of 5 by from It was great, now is run by complianve This used to be the snappiest experience in all of the land. You can tell they've hired one too many lawyers that have made the experience miserable to go through. Next year I am going to pay a person to do this for me because it was that annoying. I filed a K1 2 years ago and got caught in an endless loop about foreign transactions. It made me manually go back and download my 2019 form to pull a number with vague instructions. I"VE USED TURBO TAX FOR 5 years. Go pull it yourself. that's the whole point!
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax is an Excellent Way to Do Your Taxes Turbo Tax easily guides you through every detail of your taxes and helps you get the most refund possible. It is a dependable tax filing resource that I highly recommend. Takes the headache out of filing taxes. Super easy. Answers questions and helps you understand the complicated details.
Date published: 2021-05-04
Rated 5 out of 5 by from It is always easy to use and thorough!! Takes you step by step and the final review and correction process helps to correct and add additional information. Been using for a number of years and will continue to do so in the future!
Date published: 2021-05-04
Rated 3 out of 5 by from Updates after filing changed my file. I filed my Federal. I was filing my State later. When finishing my State, I had to do a software update. That changed my file and now I can't recreate my filed version of my Federal. The latest update was for the late tax law change for unemployment exclusion.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1892
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from A Miserable Process a Bit Better, Still Annoying Does 90% of what it should and carries over stuff from previous years, which is very helpful. Being able to download investment info from brokerage accounts is a major timesaver. Still, little quirks like requiring the activation code (again!) when you just want to look at your return in the software and asking you to retrieve information from previous years' returns when those returns were done using turbotax and should be accessible to the software drives me batty. This year my returns were rejected because of "agi or self-select pin from last year does not match IRS records" so I checked my old return and made sure the AGI was right, but the PIN was not available on it. I called Turbotax and they told me the AGI was actually different in the IRS' record of my taxes than it was on my submitted and saved tax forms, and that I needed to contact the IRS for their AGI, the right AGI. Seemed weird to me- why on earth would it be different, but I killed more time getting that record from the IRS file only to see it was exactly the same. I guess I'm back to calling turbotax again about this. I use their software every year and I think there must be a better alternative out there, but I don't know of one yet.
Date published: 2021-05-04
Rated 5 out of 5 by from Great Product I keep coming back year after year. XXXXXXXXXXXXXXXXXX
Date published: 2021-05-04
Rated 5 out of 5 by from Easy to Use and Worth the money Easy to use and very quick I did it on my lunch break at work . I have been using for years and love the product.
Date published: 2021-05-04
Rated 4 out of 5 by from Error at Checkout Turbotax helped to identify which forms I needed to find, but there was an error trying to pay the fees with my refund. It was saying the refund wasn't high enough to cover the fees, but it was.
Date published: 2021-05-04
Rated 5 out of 5 by from I use it every year I have used TurboxTax for 20 years + and really trust it.
Date published: 2021-05-04
Rated 5 out of 5 by from Simple filing process! I did not speak to a specialist but filing was simple, THANKS!
Date published: 2021-05-04
Rated 2 out of 5 by from It was great, now is run by complianve This used to be the snappiest experience in all of the land. You can tell they've hired one too many lawyers that have made the experience miserable to go through. Next year I am going to pay a person to do this for me because it was that annoying. I filed a K1 2 years ago and got caught in an endless loop about foreign transactions. It made me manually go back and download my 2019 form to pull a number with vague instructions. I"VE USED TURBO TAX FOR 5 years. Go pull it yourself. that's the whole point!
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax is an Excellent Way to Do Your Taxes Turbo Tax easily guides you through every detail of your taxes and helps you get the most refund possible. It is a dependable tax filing resource that I highly recommend. Takes the headache out of filing taxes. Super easy. Answers questions and helps you understand the complicated details.
Date published: 2021-05-04
Rated 5 out of 5 by from It is always easy to use and thorough!! Takes you step by step and the final review and correction process helps to correct and add additional information. Been using for a number of years and will continue to do so in the future!
Date published: 2021-05-04
Rated 3 out of 5 by from Updates after filing changed my file. I filed my Federal. I was filing my State later. When finishing my State, I had to do a software update. That changed my file and now I can't recreate my filed version of my Federal. The latest update was for the late tax law change for unemployment exclusion.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1892