TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from TurboTax Live Wendy was patient and great to work with. Thank you.
Date published: 2023-04-17
Rated 2 out of 5 by from Very frustrating this year I have used TurboTax for many years. This year between the many pop-up ads trying to upsell me and numerous unneeded loops over the same questions, it felt much frustrating to use. I am not feeling like I will continue to use this program next year. Whatever you are doing to make it "better" is making the service significantly worse.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Great! Carol did a great job! She was very knowledgeable and did an excellent job of maximizing our return!
Date published: 2023-04-17
Rated 1 out of 5 by from Tax Bad, I owe!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-17
Rated 3 out of 5 by from Too expensive and not a very quick process. Too expensive for what it does and doesn't include. It really wasn't as simple or quick as you might think it should be. I could have done it on paper just as easily but one year the mail option really failed us.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple, quick, and easy Very easy to use. All the imports and downloads work. Keeps and reuses info from previous years.
Date published: 2023-04-17
Rated 2 out of 5 by from Some areas need LOTS of work Over all, data entry is great and quick, but things like verifying youself using AGI or whatever when filing jointly is very confusing and I feel like I am thrown in circles just trying to submit!! This should NOT be this difficult to submit!!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is excellent, better than H&R. Easy to use with many helpful suggestions. Hope build-in AI will be available in 2023 version.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax Business for filing Form 1041 returns I've been using TurboTax desktop products since 2010 but this year had to buy the Business (download) to get the 1041 for both an Estate return and a Trust return. It worked similarly to the other products I was familiar with until I tried to download 1099-B from a stockbroker----the Business program was missing the feature I was familiar with from past TurboTax products! That made for a huge problem since had many stock sales capital gain/loss transactions for the Estate return! . . . after hours spent waiting in queue, and speaking with customer service still no resolve. I manually entered the 1099-B summary totals and therefore had to print the tax return so could add supporting statements/documentation. Then came the second surprise! When completed the much simpler Trust 1041, since only one small 1099-INT, I attempted to e-file the return I got a pop-up warning message > "failed to transmit return try again later" I tried again the same day then again next day (first time I ever saw this problem with TurboTax) couldn't find answer on TurboTax website nor could the customer support person give me answer--when placed me on hold the call dropped!
Date published: 2023-04-17
Rated 4 out of 5 by from This is my 9th year using Turbo Tax All in all, a great product for a tough tax system. What I think is great is the ability to work on the tax return over as many sessions as you need. You can modify as many times as needed. Makes doing your taxes almost painless. By having the time to enter all my expenses, it saves me money over having a pro do them.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1866
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax Live Wendy was patient and great to work with. Thank you.
Date published: 2023-04-17
Rated 2 out of 5 by from Very frustrating this year I have used TurboTax for many years. This year between the many pop-up ads trying to upsell me and numerous unneeded loops over the same questions, it felt much frustrating to use. I am not feeling like I will continue to use this program next year. Whatever you are doing to make it "better" is making the service significantly worse.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Great! Carol did a great job! She was very knowledgeable and did an excellent job of maximizing our return!
Date published: 2023-04-17
Rated 1 out of 5 by from Tax Bad, I owe!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-17
Rated 3 out of 5 by from Too expensive and not a very quick process. Too expensive for what it does and doesn't include. It really wasn't as simple or quick as you might think it should be. I could have done it on paper just as easily but one year the mail option really failed us.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple, quick, and easy Very easy to use. All the imports and downloads work. Keeps and reuses info from previous years.
Date published: 2023-04-17
Rated 2 out of 5 by from Some areas need LOTS of work Over all, data entry is great and quick, but things like verifying youself using AGI or whatever when filing jointly is very confusing and I feel like I am thrown in circles just trying to submit!! This should NOT be this difficult to submit!!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is excellent, better than H&R. Easy to use with many helpful suggestions. Hope build-in AI will be available in 2023 version.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax Business for filing Form 1041 returns I've been using TurboTax desktop products since 2010 but this year had to buy the Business (download) to get the 1041 for both an Estate return and a Trust return. It worked similarly to the other products I was familiar with until I tried to download 1099-B from a stockbroker----the Business program was missing the feature I was familiar with from past TurboTax products! That made for a huge problem since had many stock sales capital gain/loss transactions for the Estate return! . . . after hours spent waiting in queue, and speaking with customer service still no resolve. I manually entered the 1099-B summary totals and therefore had to print the tax return so could add supporting statements/documentation. Then came the second surprise! When completed the much simpler Trust 1041, since only one small 1099-INT, I attempted to e-file the return I got a pop-up warning message > "failed to transmit return try again later" I tried again the same day then again next day (first time I ever saw this problem with TurboTax) couldn't find answer on TurboTax website nor could the customer support person give me answer--when placed me on hold the call dropped!
Date published: 2023-04-17
Rated 4 out of 5 by from This is my 9th year using Turbo Tax All in all, a great product for a tough tax system. What I think is great is the ability to work on the tax return over as many sessions as you need. You can modify as many times as needed. Makes doing your taxes almost painless. By having the time to enter all my expenses, it saves me money over having a pro do them.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1866