TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax Very clear...accuracy is superior...would definitely tell others...
Date published: 2021-05-05
Rated 5 out of 5 by from I was very pleased to use Turbotax again this year I was very pleased to use Turbotax again this year to both prepare and file my Federal and Virginia State Income Taxes!
Date published: 2021-05-05
Rated 1 out of 5 by from Seriously Problematic Quality Extremely unintuitive interface for those who are self-employeed. The extreme handholding unnecessarily slows down the review process when more information must be entered later. There are too many layers of repeat questions that get in the way. Unfortunately live support was dismal they basically failed to comprehend any issue I had and I literally had to make my own solutions for things, typically by googling what other people did so that we could "trick" the software to behave the correct way. Quite frankly this might be one of the worst pieces of software I've ever used and I've used government systems which are notoriously bad. The UI designers in particular clearly focused on making everything graphically smooth and eye catching but failed to adhere to even the most basic tenets of good UI/UX design. This software is fundamentally broken. It should allow for advanced user access to the forms it generates, it should allow for "Hamburger" menu-esque, hierarchal and lateral topic movement. The "interview" questions really need to be relegated to an interview mode and SHOULD NOT be the main way to navigate imporant components of this software. Self-Employment taxes are extremely complicated and unfortunately the lack of transparency in the UI/UX lead t feelings of uncertainty and anxiety about whether or not any of this has been properly filed. And putting more and more messages that reassure me doesn't help in the slightest. I want to actually see the forms or navigate the important sections of the software without engaging in the tedious interview questions and platitudes repeatedly.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbotax is easy to use Awesome It was easy to use and I appreciate having to not go and get them filled out I have problem walking so this was a big help
Date published: 2021-05-05
Rated 5 out of 5 by from Good, easy, an 8th grader can do this. good, easy, sweet. Took about 4 hours, most of that time was scrounging through old paperwork. You encouraged me to do that, and it paid off.
Date published: 2021-05-05
Rated 5 out of 5 by from What a load off my mind! It was so easy, plainly written. Thank God my credit union had this as a link. I got it done; I was procrastinating because the other companies had no allowance for the $10,050. that is non-taxed of the Pandemic Unemployment Insurance, so I just kept putting it off. They had it right there. Bravo!
Date published: 2021-05-05
Rated 2 out of 5 by from Business part still has a lot to be desired I wish that using business version of business is better what it is. Compute home business expense based on square footage ratio. Same vehicle. I should not need an accountant as a small business I am (mom and pop shop)
Date published: 2021-05-05
Rated 5 out of 5 by from Great experience! Jennifer was responsive, friendly and understood my situation very well. I hope you keep this service.
Date published: 2021-05-05
Rated 4 out of 5 by from Good tool Good tool, keep it up because you are doing a good job!
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax is simple and easy Turbo Tax made it easy for me to file my taxes. It helped me understand tax in different way
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 1857
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax Very clear...accuracy is superior...would definitely tell others...
Date published: 2021-05-05
Rated 5 out of 5 by from I was very pleased to use Turbotax again this year I was very pleased to use Turbotax again this year to both prepare and file my Federal and Virginia State Income Taxes!
Date published: 2021-05-05
Rated 1 out of 5 by from Seriously Problematic Quality Extremely unintuitive interface for those who are self-employeed. The extreme handholding unnecessarily slows down the review process when more information must be entered later. There are too many layers of repeat questions that get in the way. Unfortunately live support was dismal they basically failed to comprehend any issue I had and I literally had to make my own solutions for things, typically by googling what other people did so that we could "trick" the software to behave the correct way. Quite frankly this might be one of the worst pieces of software I've ever used and I've used government systems which are notoriously bad. The UI designers in particular clearly focused on making everything graphically smooth and eye catching but failed to adhere to even the most basic tenets of good UI/UX design. This software is fundamentally broken. It should allow for advanced user access to the forms it generates, it should allow for "Hamburger" menu-esque, hierarchal and lateral topic movement. The "interview" questions really need to be relegated to an interview mode and SHOULD NOT be the main way to navigate imporant components of this software. Self-Employment taxes are extremely complicated and unfortunately the lack of transparency in the UI/UX lead t feelings of uncertainty and anxiety about whether or not any of this has been properly filed. And putting more and more messages that reassure me doesn't help in the slightest. I want to actually see the forms or navigate the important sections of the software without engaging in the tedious interview questions and platitudes repeatedly.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbotax is easy to use Awesome It was easy to use and I appreciate having to not go and get them filled out I have problem walking so this was a big help
Date published: 2021-05-05
Rated 5 out of 5 by from Good, easy, an 8th grader can do this. good, easy, sweet. Took about 4 hours, most of that time was scrounging through old paperwork. You encouraged me to do that, and it paid off.
Date published: 2021-05-05
Rated 5 out of 5 by from What a load off my mind! It was so easy, plainly written. Thank God my credit union had this as a link. I got it done; I was procrastinating because the other companies had no allowance for the $10,050. that is non-taxed of the Pandemic Unemployment Insurance, so I just kept putting it off. They had it right there. Bravo!
Date published: 2021-05-05
Rated 2 out of 5 by from Business part still has a lot to be desired I wish that using business version of business is better what it is. Compute home business expense based on square footage ratio. Same vehicle. I should not need an accountant as a small business I am (mom and pop shop)
Date published: 2021-05-05
Rated 5 out of 5 by from Great experience! Jennifer was responsive, friendly and understood my situation very well. I hope you keep this service.
Date published: 2021-05-05
Rated 4 out of 5 by from Good tool Good tool, keep it up because you are doing a good job!
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax is simple and easy Turbo Tax made it easy for me to file my taxes. It helped me understand tax in different way
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 1857