TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax was Great and Easy to Use I was able to upload most of my tax information to Turbo Tax, either by uploading files or signing in to my needed tax info sights. I was also able to upload my Quicken Book Information for my Small Business.
Date published: 2023-04-17
Rated 1 out of 5 by from SEVERELY DISAPPOINTED YOU DOUBLED THE FEE AND THERE WERE NO CHANGES YEAR OVER YEAR. THIS IS THE FIRST TIME IN MORE THAN 12 OR 14 YEARS I'VE EVER BEEN DISAPPOINTED IN TURBO TAX!!! I ALSO HATE THE NEW SITE. I HAVE DONE MY CHILDREN'S TAXES FOR YEARS WITH TURBO TAX ALSO AND THE NEW FORMAT IS AWFUL.
Date published: 2023-04-17
Rated 5 out of 5 by from Very easy and helpful! I was able to ask questions and got great feedback for me to be able to file my taxes. Expert advice! Made things a lot easier.
Date published: 2023-04-17
Rated 1 out of 5 by from 3 failures Chat number 1 didn't answer my question about an IRA contribution. Turbo Tax software didn't import a number in one of my W-2's correctly. The person I chatted with didn't enter the correct share screen, he said he was on the wrong screen, didn't get to my problem and I had to figure it out myself by manually entering the W-2 info. I basically paid for live chat and received nothing. NOTHING! All the chats, I had to wait approximately 20 minutes and nothing was resolved. I feel I need a complete refund. Bad experience.
Date published: 2023-04-17
Rated 3 out of 5 by from It works but is has gotten too expensive For the most part TurboTax is easy to follow, but now that I have an extra income form, the cost is $129 just for Federal taxes. I think I will get the old calculator out and print the forms myself next year
Date published: 2023-04-17
Rated 4 out of 5 by from Simple Yet Detail Tax Preparer Good. Simple yet detail and easy to navigate to each information you will enter or need to be provided. Good job TurboTax.
Date published: 2023-04-17
Rated 1 out of 5 by from Full of Error Insisted that 1095-a information was needed when it wasn't. Also, when the Federal e-filing was rejected Turbotax still submitted the tax payment. So the next time we tried to refile it would submit the payment again. Terrible experience - never again.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! Fast, reliable and gets results. I especially like that I do not have to do a lot of math and I don't have to use all of those IRS worksheets to figure out a credit!
Date published: 2023-04-17
Rated 2 out of 5 by from State Fee is Deceiving The addition of the state filing software fee is deceiving, that's never been an add-on for us in the past. My son who made less that 3k last year had to pay over $130 to file taxes, therefore taking over have his return:(
Date published: 2023-04-17
Rated 5 out of 5 by from Reliable and Uncomplicated Very straightforward and easy to use. Saves me time and aggravation.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1854
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax was Great and Easy to Use I was able to upload most of my tax information to Turbo Tax, either by uploading files or signing in to my needed tax info sights. I was also able to upload my Quicken Book Information for my Small Business.
Date published: 2023-04-17
Rated 1 out of 5 by from SEVERELY DISAPPOINTED YOU DOUBLED THE FEE AND THERE WERE NO CHANGES YEAR OVER YEAR. THIS IS THE FIRST TIME IN MORE THAN 12 OR 14 YEARS I'VE EVER BEEN DISAPPOINTED IN TURBO TAX!!! I ALSO HATE THE NEW SITE. I HAVE DONE MY CHILDREN'S TAXES FOR YEARS WITH TURBO TAX ALSO AND THE NEW FORMAT IS AWFUL.
Date published: 2023-04-17
Rated 5 out of 5 by from Very easy and helpful! I was able to ask questions and got great feedback for me to be able to file my taxes. Expert advice! Made things a lot easier.
Date published: 2023-04-17
Rated 1 out of 5 by from 3 failures Chat number 1 didn't answer my question about an IRA contribution. Turbo Tax software didn't import a number in one of my W-2's correctly. The person I chatted with didn't enter the correct share screen, he said he was on the wrong screen, didn't get to my problem and I had to figure it out myself by manually entering the W-2 info. I basically paid for live chat and received nothing. NOTHING! All the chats, I had to wait approximately 20 minutes and nothing was resolved. I feel I need a complete refund. Bad experience.
Date published: 2023-04-17
Rated 3 out of 5 by from It works but is has gotten too expensive For the most part TurboTax is easy to follow, but now that I have an extra income form, the cost is $129 just for Federal taxes. I think I will get the old calculator out and print the forms myself next year
Date published: 2023-04-17
Rated 4 out of 5 by from Simple Yet Detail Tax Preparer Good. Simple yet detail and easy to navigate to each information you will enter or need to be provided. Good job TurboTax.
Date published: 2023-04-17
Rated 1 out of 5 by from Full of Error Insisted that 1095-a information was needed when it wasn't. Also, when the Federal e-filing was rejected Turbotax still submitted the tax payment. So the next time we tried to refile it would submit the payment again. Terrible experience - never again.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! Fast, reliable and gets results. I especially like that I do not have to do a lot of math and I don't have to use all of those IRS worksheets to figure out a credit!
Date published: 2023-04-17
Rated 2 out of 5 by from State Fee is Deceiving The addition of the state filing software fee is deceiving, that's never been an add-on for us in the past. My son who made less that 3k last year had to pay over $130 to file taxes, therefore taking over have his return:(
Date published: 2023-04-17
Rated 5 out of 5 by from Reliable and Uncomplicated Very straightforward and easy to use. Saves me time and aggravation.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1854