TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is so easy and fast. Love it! TurboTax takes the stress out of doing taxes. Such a relief!
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax is the best, helpful and a life saver! I was nervous at first due to my first time being on unemployment last year and the concerns of a worldwide pandemic. Turbo Tax agent and tax expert Rachel was so extremely amazing! She listened without judgement, answered all my questions, reminded me to breathe and smile. She really walked me through the filing and explained everything.
Date published: 2021-05-04
Rated 3 out of 5 by from Overall Turbo Tax is okay Overall TurboTax does a fine job. However, this year they have definitely lowered their rating with me. Telling people that certain forms were not available for efile (looking at the 7202 here) when other softwares were efiling is inexcusable. Charging to buy for extra states and then charging to e-file states is inappropriate in my opinion.
Date published: 2021-05-04
Rated 5 out of 5 by from Easy process. Feel confident about my report. This was the first time I used TurboTax. It was effortless. My tax consultant Yolanda was the best. She put me at ease. Friendly yet professional. Great experience.
Date published: 2021-05-04
Rated 5 out of 5 by from TurboTax is excellent. Your expert was patient and solved my problem beautifully.
Date published: 2021-05-04
Rated 5 out of 5 by from First Time User ! The best experience in filing taxes ever! Had to speak with an expert twice and both times it was fast and totally professional! Very knowledgeable experts, polite, took time to explain and be sure I was comfortable with result of my questions. Great step by step process! Will use every year!
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo tax rocks Very easy to use . This is the 3rd yr I used turbo tax
Date published: 2021-05-04
Rated 3 out of 5 by from You're getting a little pricey I have been using your product for years, but you are starting to get a little pricey.
Date published: 2021-05-04
Rated 2 out of 5 by from A Miserable Process a Bit Better, Still Annoying Does 90% of what it should and carries over stuff from previous years, which is very helpful. Being able to download investment info from brokerage accounts is a major timesaver. Still, little quirks like requiring the activation code (again!) when you just want to look at your return in the software and asking you to retrieve information from previous years' returns when those returns were done using turbotax and should be accessible to the software drives me batty. This year my returns were rejected because of "agi or self-select pin from last year does not match IRS records" so I checked my old return and made sure the AGI was right, but the PIN was not available on it. I called Turbotax and they told me the AGI was actually different in the IRS' record of my taxes than it was on my submitted and saved tax forms, and that I needed to contact the IRS for their AGI, the right AGI. Seemed weird to me- why on earth would it be different, but I killed more time getting that record from the IRS file only to see it was exactly the same. I guess I'm back to calling turbotax again about this. I use their software every year and I think there must be a better alternative out there, but I don't know of one yet.
Date published: 2021-05-04
Rated 5 out of 5 by from Great Product I keep coming back year after year. XXXXXXXXXXXXXXXXXX
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1849
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is so easy and fast. Love it! TurboTax takes the stress out of doing taxes. Such a relief!
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax is the best, helpful and a life saver! I was nervous at first due to my first time being on unemployment last year and the concerns of a worldwide pandemic. Turbo Tax agent and tax expert Rachel was so extremely amazing! She listened without judgement, answered all my questions, reminded me to breathe and smile. She really walked me through the filing and explained everything.
Date published: 2021-05-04
Rated 3 out of 5 by from Overall Turbo Tax is okay Overall TurboTax does a fine job. However, this year they have definitely lowered their rating with me. Telling people that certain forms were not available for efile (looking at the 7202 here) when other softwares were efiling is inexcusable. Charging to buy for extra states and then charging to e-file states is inappropriate in my opinion.
Date published: 2021-05-04
Rated 5 out of 5 by from Easy process. Feel confident about my report. This was the first time I used TurboTax. It was effortless. My tax consultant Yolanda was the best. She put me at ease. Friendly yet professional. Great experience.
Date published: 2021-05-04
Rated 5 out of 5 by from TurboTax is excellent. Your expert was patient and solved my problem beautifully.
Date published: 2021-05-04
Rated 5 out of 5 by from First Time User ! The best experience in filing taxes ever! Had to speak with an expert twice and both times it was fast and totally professional! Very knowledgeable experts, polite, took time to explain and be sure I was comfortable with result of my questions. Great step by step process! Will use every year!
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo tax rocks Very easy to use . This is the 3rd yr I used turbo tax
Date published: 2021-05-04
Rated 3 out of 5 by from You're getting a little pricey I have been using your product for years, but you are starting to get a little pricey.
Date published: 2021-05-04
Rated 2 out of 5 by from A Miserable Process a Bit Better, Still Annoying Does 90% of what it should and carries over stuff from previous years, which is very helpful. Being able to download investment info from brokerage accounts is a major timesaver. Still, little quirks like requiring the activation code (again!) when you just want to look at your return in the software and asking you to retrieve information from previous years' returns when those returns were done using turbotax and should be accessible to the software drives me batty. This year my returns were rejected because of "agi or self-select pin from last year does not match IRS records" so I checked my old return and made sure the AGI was right, but the PIN was not available on it. I called Turbotax and they told me the AGI was actually different in the IRS' record of my taxes than it was on my submitted and saved tax forms, and that I needed to contact the IRS for their AGI, the right AGI. Seemed weird to me- why on earth would it be different, but I killed more time getting that record from the IRS file only to see it was exactly the same. I guess I'm back to calling turbotax again about this. I use their software every year and I think there must be a better alternative out there, but I don't know of one yet.
Date published: 2021-05-04
Rated 5 out of 5 by from Great Product I keep coming back year after year. XXXXXXXXXXXXXXXXXX
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1849