TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from TurboTax Had Major Calculation Problems After using TurboTax for years and loving it, I found the 2020 software to be full of issues. For ex., it carried over $4050 in charity contributions from a prior year but put $405,000 on my tax form. Made it look like I would get a refund when I actually owe. This is not something I keyed, it is TurboTax taking the info from a prior return and listing it correctly on one worksheet but listing it as a wildly different number on a different worksheet. This should have been found and corrected before release.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbotax does it again Easier experience. It seemed like the software interface was more fluid.
Date published: 2021-05-05
Rated 5 out of 5 by from Income Taxes Made Easy I've been using Turbo Tax for 5 years and never had any issues. As long as you have your info, they'll guide you through. I probably never use any other tax filing method. Makes annual income taxes stress free! Thanks again.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax has prepared my tax return for 5 years It was not difficult to enter my return information with Susan's help. She prepared my return, but she was a little slow to respond for my requests to review my return. I've paid my TurboTax fee and authorized payment to IRS by direct debit from my Charles Schwab account. However, I still have not been able to review and print out my return.
Date published: 2021-05-05
Rated 1 out of 5 by from Great product but deceptive Why does TurboTax deny option to opt out from Defensive Filling?
Date published: 2021-05-05
Rated 4 out of 5 by from TurboTax got it done TurboTax allows you to import info from your 1099-R's. So any investment account (or group of investment accounts on the same 1099-R) that had an RMD taken will have that amount entered 'automatically'. However, if you think maybe an entry was not posted correctly and you go back to transfer it again, TurboTax will transfer all the entries on your 'group' 1099-R, (not just the one you had questioned) and if you catch your mistake, it is a pain to go through and delete the all the double posted items. It would be nice to be asked, "Do you really want to transfer this information again?"
Date published: 2021-05-05
Rated 4 out of 5 by from Very Helpful I purchased TurboTax Deluxe because I was getting tired of paying an accountant fees for relative easy tax returns. My biggest concern was our investment info and how to input correctly to the forms. I am able to download document info from DAD directly into Turbo Tax. That takes a load off of my mind and am confident it is correct.
Date published: 2021-05-05
Rated 1 out of 5 by from LET DOWN! I have used Turbo Tax for over 5 years with absolutely 0 issues. Turbo Tax 2020 was completely different. I received an error message of "calculation value too large, can not ...." but with no instructions on what number was wrong. This seems to be a common issue on Turbo Tax intuits help forum. They have not debugged the issue the and help desk call times were always 1hr long or greater. With this "mystery" value being supposedly wrong, I had to file by mail as the program would not let me file by E-file. I was extremely disappointed with the Turbo Tax product this year, as I have come to rely on them. This makes me second guess my tax preparer and filer options next year. Here's to hoping I do not get audited because of this software "bug" issue.
Date published: 2021-05-05
Rated 5 out of 5 by from Great experience Everything about this process was easy. My tax preparer was very professional yet also personable.
Date published: 2021-05-05
Rated 5 out of 5 by from have used turbo tax for years.thanks love it great job on all the current tax situations.like the double check method.makes me feel safe about my taxes.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 1847
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from TurboTax Had Major Calculation Problems After using TurboTax for years and loving it, I found the 2020 software to be full of issues. For ex., it carried over $4050 in charity contributions from a prior year but put $405,000 on my tax form. Made it look like I would get a refund when I actually owe. This is not something I keyed, it is TurboTax taking the info from a prior return and listing it correctly on one worksheet but listing it as a wildly different number on a different worksheet. This should have been found and corrected before release.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbotax does it again Easier experience. It seemed like the software interface was more fluid.
Date published: 2021-05-05
Rated 5 out of 5 by from Income Taxes Made Easy I've been using Turbo Tax for 5 years and never had any issues. As long as you have your info, they'll guide you through. I probably never use any other tax filing method. Makes annual income taxes stress free! Thanks again.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax has prepared my tax return for 5 years It was not difficult to enter my return information with Susan's help. She prepared my return, but she was a little slow to respond for my requests to review my return. I've paid my TurboTax fee and authorized payment to IRS by direct debit from my Charles Schwab account. However, I still have not been able to review and print out my return.
Date published: 2021-05-05
Rated 1 out of 5 by from Great product but deceptive Why does TurboTax deny option to opt out from Defensive Filling?
Date published: 2021-05-05
Rated 4 out of 5 by from TurboTax got it done TurboTax allows you to import info from your 1099-R's. So any investment account (or group of investment accounts on the same 1099-R) that had an RMD taken will have that amount entered 'automatically'. However, if you think maybe an entry was not posted correctly and you go back to transfer it again, TurboTax will transfer all the entries on your 'group' 1099-R, (not just the one you had questioned) and if you catch your mistake, it is a pain to go through and delete the all the double posted items. It would be nice to be asked, "Do you really want to transfer this information again?"
Date published: 2021-05-05
Rated 4 out of 5 by from Very Helpful I purchased TurboTax Deluxe because I was getting tired of paying an accountant fees for relative easy tax returns. My biggest concern was our investment info and how to input correctly to the forms. I am able to download document info from DAD directly into Turbo Tax. That takes a load off of my mind and am confident it is correct.
Date published: 2021-05-05
Rated 1 out of 5 by from LET DOWN! I have used Turbo Tax for over 5 years with absolutely 0 issues. Turbo Tax 2020 was completely different. I received an error message of "calculation value too large, can not ...." but with no instructions on what number was wrong. This seems to be a common issue on Turbo Tax intuits help forum. They have not debugged the issue the and help desk call times were always 1hr long or greater. With this "mystery" value being supposedly wrong, I had to file by mail as the program would not let me file by E-file. I was extremely disappointed with the Turbo Tax product this year, as I have come to rely on them. This makes me second guess my tax preparer and filer options next year. Here's to hoping I do not get audited because of this software "bug" issue.
Date published: 2021-05-05
Rated 5 out of 5 by from Great experience Everything about this process was easy. My tax preparer was very professional yet also personable.
Date published: 2021-05-05
Rated 5 out of 5 by from have used turbo tax for years.thanks love it great job on all the current tax situations.like the double check method.makes me feel safe about my taxes.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 1847