TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great Great saved time and easy to complete will keep using
Date published: 2023-04-17
Rated 1 out of 5 by from Got charged for ever service didn't want it I did the free return but ended up paying 177.00. Won't ever use them again
Date published: 2023-04-17
Rated 3 out of 5 by from Expensive-price keeps going up as you go along The price continuously increases as you do more of your taxes. I would rather know how much I am going be paying out right than initially thinking I'll be spending $50 then end up spending close to $200.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Return I love turbo tax it is easy, quick & accurate. It is great to navigate.
Date published: 2023-04-17
Rated 5 out of 5 by from Life Saver As a small business owner this is a must. I am able to help myself instead of relying on someone else
Date published: 2023-04-17
Rated 2 out of 5 by from Getting worse each year They hide functionality behind obtaining your personal information. Some entrys and instructions are extremely vague.
Date published: 2023-04-17
Rated 1 out of 5 by from Not Happy With Forced Updates I liked the overall platform but having being forced to pay a large amount for both Federal and State returns is what made me unhappy. They advertise as free until you have one thing that makes them say you can only file with the more expensive product. The first time I filed my return I missed the medical information for my Cover California plan and was able to do this with the free addition. When my return was rejected I completed the required form and it made me upgrade. Just crazy that they want so much.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax...you make it so easy and trustworthy We have been using TurboTax since 2009. Your products are concise, user-friendly and give us the peace of mind that we don't have to spend money to have someone ELSE do our taxes. It is such a comfort and relief to trust TurboTax to make it so easy to do ourselves with the most important period of the year - The Dreaded Taxes. The instructions walk us thru step by step and the auto deposit gives us the assurance we did it right. Thank you TurboTax!!!
Date published: 2023-04-17
Rated 3 out of 5 by from did what was needed I did not find the state income section to be intuitive. the section on Homestead tax was difficult to follow and the widow area uses to input information was too small. The additional $25 charge to e-file the state was excessive considering the initial cost of Turbotax. I could have gone to a regular tax preparer and had all of the work done for me at the same cost or less.
Date published: 2023-04-17
Rated 5 out of 5 by from I Heart TurboTax I became a reseller and having TurboTax walk me through the process of filing taxes has been incredibly helpful and efficient.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1844
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Great saved time and easy to complete will keep using
Date published: 2023-04-17
Rated 1 out of 5 by from Got charged for ever service didn't want it I did the free return but ended up paying 177.00. Won't ever use them again
Date published: 2023-04-17
Rated 3 out of 5 by from Expensive-price keeps going up as you go along The price continuously increases as you do more of your taxes. I would rather know how much I am going be paying out right than initially thinking I'll be spending $50 then end up spending close to $200.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Return I love turbo tax it is easy, quick & accurate. It is great to navigate.
Date published: 2023-04-17
Rated 5 out of 5 by from Life Saver As a small business owner this is a must. I am able to help myself instead of relying on someone else
Date published: 2023-04-17
Rated 2 out of 5 by from Getting worse each year They hide functionality behind obtaining your personal information. Some entrys and instructions are extremely vague.
Date published: 2023-04-17
Rated 1 out of 5 by from Not Happy With Forced Updates I liked the overall platform but having being forced to pay a large amount for both Federal and State returns is what made me unhappy. They advertise as free until you have one thing that makes them say you can only file with the more expensive product. The first time I filed my return I missed the medical information for my Cover California plan and was able to do this with the free addition. When my return was rejected I completed the required form and it made me upgrade. Just crazy that they want so much.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax...you make it so easy and trustworthy We have been using TurboTax since 2009. Your products are concise, user-friendly and give us the peace of mind that we don't have to spend money to have someone ELSE do our taxes. It is such a comfort and relief to trust TurboTax to make it so easy to do ourselves with the most important period of the year - The Dreaded Taxes. The instructions walk us thru step by step and the auto deposit gives us the assurance we did it right. Thank you TurboTax!!!
Date published: 2023-04-17
Rated 3 out of 5 by from did what was needed I did not find the state income section to be intuitive. the section on Homestead tax was difficult to follow and the widow area uses to input information was too small. The additional $25 charge to e-file the state was excessive considering the initial cost of Turbotax. I could have gone to a regular tax preparer and had all of the work done for me at the same cost or less.
Date published: 2023-04-17
Rated 5 out of 5 by from I Heart TurboTax I became a reseller and having TurboTax walk me through the process of filing taxes has been incredibly helpful and efficient.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1844