TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TURBOTAX IS A BREEZE, CUSTOMER SERVICE- WONDERFUL Once I got the hang of it, it was nice to be able to review and return to make sure I didn't have errors. I was most pleased by the customer service- online chat + phone call. Carmen was the rep who helped me and he stuck with me all the way to the end.
Date published: 2023-04-17
Rated 4 out of 5 by from Good but Support not great but overall easier than last year. Chat help wasted time and held me up as well as being completely ineffective
Date published: 2023-04-17
Rated 1 out of 5 by from Too Expensive Too expensive for the amount of work I had to do for this.
Date published: 2023-04-17
Rated 2 out of 5 by from Charges more for less every year File the same return annually, somehow manages to make issues out of things that werent' the previous year - like missing childcare SSN (wont give to me).
Date published: 2023-04-17
Rated 3 out of 5 by from can't seem to remember taxes from year to year! Still clunky and some of the free options might be just as good!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is a great product! Fast, easy, and helpful explanations available while filling out return.
Date published: 2023-04-17
Rated 4 out of 5 by from Great encounter No live agent available but question was addressed
Date published: 2023-04-17
Rated 4 out of 5 by from very good easier this year than last The business version seemed more streamlined than l
Date published: 2023-04-17
Rated 5 out of 5 by from Kena is simply the best. I needed help in resolving my RI tax return. Kena got on a chat with me and through screen share, had me correct all the information.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is Awesome Easy to use and navigate through the different components.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1839
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBOTAX IS A BREEZE, CUSTOMER SERVICE- WONDERFUL Once I got the hang of it, it was nice to be able to review and return to make sure I didn't have errors. I was most pleased by the customer service- online chat + phone call. Carmen was the rep who helped me and he stuck with me all the way to the end.
Date published: 2023-04-17
Rated 4 out of 5 by from Good but Support not great but overall easier than last year. Chat help wasted time and held me up as well as being completely ineffective
Date published: 2023-04-17
Rated 1 out of 5 by from Too Expensive Too expensive for the amount of work I had to do for this.
Date published: 2023-04-17
Rated 2 out of 5 by from Charges more for less every year File the same return annually, somehow manages to make issues out of things that werent' the previous year - like missing childcare SSN (wont give to me).
Date published: 2023-04-17
Rated 3 out of 5 by from can't seem to remember taxes from year to year! Still clunky and some of the free options might be just as good!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is a great product! Fast, easy, and helpful explanations available while filling out return.
Date published: 2023-04-17
Rated 4 out of 5 by from Great encounter No live agent available but question was addressed
Date published: 2023-04-17
Rated 4 out of 5 by from very good easier this year than last The business version seemed more streamlined than l
Date published: 2023-04-17
Rated 5 out of 5 by from Kena is simply the best. I needed help in resolving my RI tax return. Kena got on a chat with me and through screen share, had me correct all the information.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is Awesome Easy to use and navigate through the different components.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1839