TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax helped me file my taxes very last minute I waited until two days before taxes were due and turbo tax helped me get it done in a very timely manner.
Date published: 2023-04-17
Rated 3 out of 5 by from A great improvement, but there's room for more. As someone who normally files my taxes through a CPA, and had to file on my own last minute, I felt there could be some added context and more conversational language for those of us who are not as familiar with this process.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax for me I have been using Turbo Tax for some time now and it keeps getting better each year.
Date published: 2023-04-17
Rated 5 out of 5 by from great product Very easy to use. Helpful and informative when unsure
Date published: 2023-04-17
Rated 3 out of 5 by from Last year I'll use it Got caught in a loop at the end, so I couldn't finalize. Suggested solution was to take an extension! Not acceptable. I ended up printing and sending in that way. Annoying.
Date published: 2023-04-17
Rated 5 out of 5 by from Life saver in tax help! First time but TurboTax made it a breeze! Would highly recommend.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax is incredible Turbo tax was Nice and easy! Great service and great customer service!!
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax quality went down this year The quality of TurboTax went down a lot this year. I came across multiple errors during entering the data, the navigation from screen to screen was not smooth and easy like prior years.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax Is Bad Turbo Tax Experts did not call me as they said they would. Too busy upselling rather than quickly resolve simple problems!
Date published: 2023-04-17
Rated 1 out of 5 by from Misleading charge Turbo Tax insisted that I needed to upgrade to Deluxe in order to file an I-9, which I did not end up filing. There was not an option to go back. Since I travel a lot for work, I had to file tax returns in four different states. I was not aware that the deluxe charge would be applied to each state. In two of those states I earned nothing in tax returns due to their states specific laws. I am not someone who can afford a $275 charge for no discernible services.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1817
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax helped me file my taxes very last minute I waited until two days before taxes were due and turbo tax helped me get it done in a very timely manner.
Date published: 2023-04-17
Rated 3 out of 5 by from A great improvement, but there's room for more. As someone who normally files my taxes through a CPA, and had to file on my own last minute, I felt there could be some added context and more conversational language for those of us who are not as familiar with this process.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax for me I have been using Turbo Tax for some time now and it keeps getting better each year.
Date published: 2023-04-17
Rated 5 out of 5 by from great product Very easy to use. Helpful and informative when unsure
Date published: 2023-04-17
Rated 3 out of 5 by from Last year I'll use it Got caught in a loop at the end, so I couldn't finalize. Suggested solution was to take an extension! Not acceptable. I ended up printing and sending in that way. Annoying.
Date published: 2023-04-17
Rated 5 out of 5 by from Life saver in tax help! First time but TurboTax made it a breeze! Would highly recommend.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax is incredible Turbo tax was Nice and easy! Great service and great customer service!!
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax quality went down this year The quality of TurboTax went down a lot this year. I came across multiple errors during entering the data, the navigation from screen to screen was not smooth and easy like prior years.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax Is Bad Turbo Tax Experts did not call me as they said they would. Too busy upselling rather than quickly resolve simple problems!
Date published: 2023-04-17
Rated 1 out of 5 by from Misleading charge Turbo Tax insisted that I needed to upgrade to Deluxe in order to file an I-9, which I did not end up filing. There was not an option to go back. Since I travel a lot for work, I had to file tax returns in four different states. I was not aware that the deluxe charge would be applied to each state. In two of those states I earned nothing in tax returns due to their states specific laws. I am not someone who can afford a $275 charge for no discernible services.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1817