TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Fancy graphics that mostly waste time Turbo tax does spectacle, without any real substance. Sit through graphics of bars loading as it states it is searching for returns that could be done without. Constant interruptions to ask if you want to add on more paid services. Harrassement over completing items you already went back and deselected. A great advocate for discontinuing taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Very helpful TurboTax was recommended by a friend and I couldn't believe how easy and helpful the site was.
Date published: 2023-04-17
Rated 5 out of 5 by from Great program Recommend it to my friends because it is easy to use!
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Product!!! It's been very easy to use & seamless to pull details. Highly recommend it!!
Date published: 2023-04-17
Rated 2 out of 5 by from Your program failed at submitting my tax return. The whole turbotax program worked beautifully until the end. Then the disaster began. The file submission did not go through, and failed again and again. I was desperate. Apparently I needed an update to the program, but no one told me clearly. There was a little note about an update possibly being necessary, and instruction to "check the online version" (whatever that is). I need to be very clear -- YOU MUST FIX THIS PROBLEM, BEFORE YOU SET UP A STRESSFUL SITUATION FOR THOUSANDS OF YOUR USERS. There was truly no clear instruction as to what to do to update, no button to press, no clear error message with a clear instruction how to update the software. You MUST fix this problem or I will leave Intuit entirely after being a customer for more than a decade. It took hours to fix, and huge stress.
Date published: 2023-04-17
Rated 5 out of 5 by from Great for Expats! As an Expat working overseas, Turbo tax really helped me with my tax return.
Date published: 2023-04-17
Rated 5 out of 5 by from :,,,) Forms, numbers, scrolling, spelling-- all of these things are a nightmare to me and filing taxes requires all of them plus some extra things I'm not a huge fan of. I've been using T.Tax for 8 years and every single year I'm astonished by how painless the experience is. I say with absolute sincerity that this is one of the greatest resources available.
Date published: 2023-04-17
Rated 1 out of 5 by from waste of money Online expert was no help at all. When I asked for a live person, they were closed until Monday morning.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is a great tool to use to file. I have used Turbo Tax for at least a decade. It is easy to use and provides all of the tools I need to file. I love using the import function to get data entered into my tax returns.
Date published: 2023-04-17
Rated 5 out of 5 by from Great experience! It was easy thanks to the guides and questions and explanations provided throughout the process of completing this return.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1758
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Fancy graphics that mostly waste time Turbo tax does spectacle, without any real substance. Sit through graphics of bars loading as it states it is searching for returns that could be done without. Constant interruptions to ask if you want to add on more paid services. Harrassement over completing items you already went back and deselected. A great advocate for discontinuing taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Very helpful TurboTax was recommended by a friend and I couldn't believe how easy and helpful the site was.
Date published: 2023-04-17
Rated 5 out of 5 by from Great program Recommend it to my friends because it is easy to use!
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Product!!! It's been very easy to use & seamless to pull details. Highly recommend it!!
Date published: 2023-04-17
Rated 2 out of 5 by from Your program failed at submitting my tax return. The whole turbotax program worked beautifully until the end. Then the disaster began. The file submission did not go through, and failed again and again. I was desperate. Apparently I needed an update to the program, but no one told me clearly. There was a little note about an update possibly being necessary, and instruction to "check the online version" (whatever that is). I need to be very clear -- YOU MUST FIX THIS PROBLEM, BEFORE YOU SET UP A STRESSFUL SITUATION FOR THOUSANDS OF YOUR USERS. There was truly no clear instruction as to what to do to update, no button to press, no clear error message with a clear instruction how to update the software. You MUST fix this problem or I will leave Intuit entirely after being a customer for more than a decade. It took hours to fix, and huge stress.
Date published: 2023-04-17
Rated 5 out of 5 by from Great for Expats! As an Expat working overseas, Turbo tax really helped me with my tax return.
Date published: 2023-04-17
Rated 5 out of 5 by from :,,,) Forms, numbers, scrolling, spelling-- all of these things are a nightmare to me and filing taxes requires all of them plus some extra things I'm not a huge fan of. I've been using T.Tax for 8 years and every single year I'm astonished by how painless the experience is. I say with absolute sincerity that this is one of the greatest resources available.
Date published: 2023-04-17
Rated 1 out of 5 by from waste of money Online expert was no help at all. When I asked for a live person, they were closed until Monday morning.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is a great tool to use to file. I have used Turbo Tax for at least a decade. It is easy to use and provides all of the tools I need to file. I love using the import function to get data entered into my tax returns.
Date published: 2023-04-17
Rated 5 out of 5 by from Great experience! It was easy thanks to the guides and questions and explanations provided throughout the process of completing this return.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1758