TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from helps to keep track of taxes year to year all went well but there are glitches when must split mortgage interest and property taxes for a shared occupied and rental property == like an Airbnb
Date published: 2023-04-17
Rated 1 out of 5 by from Feels like forced funneling towards payments I didn't want Deluxe and I don't understand the why for the other charged payment. The fact that the both were just added kind of annoys me, especially since I had been checking the NOT DELUXE option OVER AND OVER the many, many times it was *suggested.* Even more frustratingly, there was no checkout step after adding credit card information as I am used to, so it payed before without reviewed the order. It really isn't intuitive on how to properly navigate the payment stuff the way I wanted to, and I can't help but feel like it was intentional. Maybe it's just me, but this felt like way more of an ordeal than some of the last times I've used TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by from Less time than extimated I dread taxes, but Turbotax has been making filing them easy for years. I am not sure how many years, but at least the last 25. (I skipped the previous year becasue I was in a tornado, got an automatic extension, and used and accountant.) I probably should have used one then too and called it 30 years.
Date published: 2023-04-17
Rated 5 out of 5 by from Goes deeper than the competitors! Truly enjoyed moving through the interface of TurboTax - it tells you why it's asking the questions and what your answers will mean for your refund. TT encourages you to think holistically about your self employment world. So many expenses go unnoticed and the categorization TT offers helps me realize that I can be doing better for myself and my work by understanding my deductions.
Date published: 2023-04-17
Rated 4 out of 5 by from Good Good Service. Wish Federal Return was free as it was a few years back.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Software Great software, easy to navigate, anybody can do their taxes with Turbotax
Date published: 2023-04-17
Rated 1 out of 5 by from Difficult Could not enter my second 1099. Tried for 3 freaking hours but could not add this info. Now I have to file a amended return. JUST GREAT!!!
Date published: 2023-04-17
Rated 1 out of 5 by from The most trouble I have ever had with Turbo Tax No way to easily reach supprt Beyond craziness with no support for the CD version online with the online support Unable to complete items due to inability of the system to be supportive of this tax payer, I will never again purchase this version , nor will i ever recommend anybody purchase Turbo tax based solely on the lack of customer support
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use I was surprised how simple and helpful TurboTax is
Date published: 2023-04-17
Rated 5 out of 5 by from Very Easy to use Very good info for those that don't get it. Thanks
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1754
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from helps to keep track of taxes year to year all went well but there are glitches when must split mortgage interest and property taxes for a shared occupied and rental property == like an Airbnb
Date published: 2023-04-17
Rated 1 out of 5 by from Feels like forced funneling towards payments I didn't want Deluxe and I don't understand the why for the other charged payment. The fact that the both were just added kind of annoys me, especially since I had been checking the NOT DELUXE option OVER AND OVER the many, many times it was *suggested.* Even more frustratingly, there was no checkout step after adding credit card information as I am used to, so it payed before without reviewed the order. It really isn't intuitive on how to properly navigate the payment stuff the way I wanted to, and I can't help but feel like it was intentional. Maybe it's just me, but this felt like way more of an ordeal than some of the last times I've used TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by from Less time than extimated I dread taxes, but Turbotax has been making filing them easy for years. I am not sure how many years, but at least the last 25. (I skipped the previous year becasue I was in a tornado, got an automatic extension, and used and accountant.) I probably should have used one then too and called it 30 years.
Date published: 2023-04-17
Rated 5 out of 5 by from Goes deeper than the competitors! Truly enjoyed moving through the interface of TurboTax - it tells you why it's asking the questions and what your answers will mean for your refund. TT encourages you to think holistically about your self employment world. So many expenses go unnoticed and the categorization TT offers helps me realize that I can be doing better for myself and my work by understanding my deductions.
Date published: 2023-04-17
Rated 4 out of 5 by from Good Good Service. Wish Federal Return was free as it was a few years back.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Software Great software, easy to navigate, anybody can do their taxes with Turbotax
Date published: 2023-04-17
Rated 1 out of 5 by from Difficult Could not enter my second 1099. Tried for 3 freaking hours but could not add this info. Now I have to file a amended return. JUST GREAT!!!
Date published: 2023-04-17
Rated 1 out of 5 by from The most trouble I have ever had with Turbo Tax No way to easily reach supprt Beyond craziness with no support for the CD version online with the online support Unable to complete items due to inability of the system to be supportive of this tax payer, I will never again purchase this version , nor will i ever recommend anybody purchase Turbo tax based solely on the lack of customer support
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use I was surprised how simple and helpful TurboTax is
Date published: 2023-04-17
Rated 5 out of 5 by from Very Easy to use Very good info for those that don't get it. Thanks
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1754