TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from I love Turbo Tax Very easy to understand. They walk you through step by step. There is always help if you don't understand.
Date published: 2023-04-17
Rated 3 out of 5 by from GETS IN A LOOP WHEN THERE IS AN ISSUE I TRY TO USE SUPPORT/HELP BUT DON'T GET AN ANSWER TO MY QUESTION. I END UP TRYING DIFFERENT WAYS TO MOVE FORWARD BUT IT TAKES A LONG TIME TO FIND THE RIGHT WAY TO DO IT.
Date published: 2023-04-17
Rated 5 out of 5 by from Great experience very easy to follow, took me less time than last year
Date published: 2023-04-17
Rated 5 out of 5 by from SUPER EASY! EASY TO USE AND GOT A BIG RETURN!! WILL RECOMMEND TO EVERYONE!
Date published: 2023-04-17
Rated 5 out of 5 by from TURBOTAX IS EASY AND RELIABLE This is my sixth year using TurboTax. It is quick, easy and reliable.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Switched from TaxAct to Turbo Tax this year because the former has gotten so hard to use. Happy that I did, even though it meant I worked through my taxes twice this year. The prompts and explanations for Turbo Tax were *much* clearer, and when it found any issues it provided a clear explanation of the problem and what was needed to fix it.
Date published: 2023-04-17
Rated 5 out of 5 by from helps to keep track of taxes year to year all went well but there are glitches when must split mortgage interest and property taxes for a shared occupied and rental property == like an Airbnb
Date published: 2023-04-17
Rated 1 out of 5 by from Feels like forced funneling towards payments I didn't want Deluxe and I don't understand the why for the other charged payment. The fact that the both were just added kind of annoys me, especially since I had been checking the NOT DELUXE option OVER AND OVER the many, many times it was *suggested.* Even more frustratingly, there was no checkout step after adding credit card information as I am used to, so it payed before without reviewed the order. It really isn't intuitive on how to properly navigate the payment stuff the way I wanted to, and I can't help but feel like it was intentional. Maybe it's just me, but this felt like way more of an ordeal than some of the last times I've used TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by from Less time than extimated I dread taxes, but Turbotax has been making filing them easy for years. I am not sure how many years, but at least the last 25. (I skipped the previous year becasue I was in a tornado, got an automatic extension, and used and accountant.) I probably should have used one then too and called it 30 years.
Date published: 2023-04-17
Rated 5 out of 5 by from Goes deeper than the competitors! Truly enjoyed moving through the interface of TurboTax - it tells you why it's asking the questions and what your answers will mean for your refund. TT encourages you to think holistically about your self employment world. So many expenses go unnoticed and the categorization TT offers helps me realize that I can be doing better for myself and my work by understanding my deductions.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1750
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love Turbo Tax Very easy to understand. They walk you through step by step. There is always help if you don't understand.
Date published: 2023-04-17
Rated 3 out of 5 by from GETS IN A LOOP WHEN THERE IS AN ISSUE I TRY TO USE SUPPORT/HELP BUT DON'T GET AN ANSWER TO MY QUESTION. I END UP TRYING DIFFERENT WAYS TO MOVE FORWARD BUT IT TAKES A LONG TIME TO FIND THE RIGHT WAY TO DO IT.
Date published: 2023-04-17
Rated 5 out of 5 by from Great experience very easy to follow, took me less time than last year
Date published: 2023-04-17
Rated 5 out of 5 by from SUPER EASY! EASY TO USE AND GOT A BIG RETURN!! WILL RECOMMEND TO EVERYONE!
Date published: 2023-04-17
Rated 5 out of 5 by from TURBOTAX IS EASY AND RELIABLE This is my sixth year using TurboTax. It is quick, easy and reliable.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Switched from TaxAct to Turbo Tax this year because the former has gotten so hard to use. Happy that I did, even though it meant I worked through my taxes twice this year. The prompts and explanations for Turbo Tax were *much* clearer, and when it found any issues it provided a clear explanation of the problem and what was needed to fix it.
Date published: 2023-04-17
Rated 5 out of 5 by from helps to keep track of taxes year to year all went well but there are glitches when must split mortgage interest and property taxes for a shared occupied and rental property == like an Airbnb
Date published: 2023-04-17
Rated 1 out of 5 by from Feels like forced funneling towards payments I didn't want Deluxe and I don't understand the why for the other charged payment. The fact that the both were just added kind of annoys me, especially since I had been checking the NOT DELUXE option OVER AND OVER the many, many times it was *suggested.* Even more frustratingly, there was no checkout step after adding credit card information as I am used to, so it payed before without reviewed the order. It really isn't intuitive on how to properly navigate the payment stuff the way I wanted to, and I can't help but feel like it was intentional. Maybe it's just me, but this felt like way more of an ordeal than some of the last times I've used TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by from Less time than extimated I dread taxes, but Turbotax has been making filing them easy for years. I am not sure how many years, but at least the last 25. (I skipped the previous year becasue I was in a tornado, got an automatic extension, and used and accountant.) I probably should have used one then too and called it 30 years.
Date published: 2023-04-17
Rated 5 out of 5 by from Goes deeper than the competitors! Truly enjoyed moving through the interface of TurboTax - it tells you why it's asking the questions and what your answers will mean for your refund. TT encourages you to think holistically about your self employment world. So many expenses go unnoticed and the categorization TT offers helps me realize that I can be doing better for myself and my work by understanding my deductions.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1750