TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from TUBRO TAX IS AMAZING The Program literally holds your hands and walk you through each step until you start feeling confident in knowing "Yeah I Can do this". When you sent your taxes off you feel a sense of accomplishment and your pocket feels the savings.
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is easy The service and program are great and easy to use!
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is amazing! The service is clear, wonderful and easy to use. The presentation format is extremely clear.
Date published: 2021-05-07
Rated 5 out of 5 by from Love you Turbo! TurboTax is great because it's easy to use and fast.
Date published: 2021-05-07
Rated 4 out of 5 by from LIVE HELP IS AMAZING! THE LIVE HELP IS AMAZING!!! EVERYONE WAS KNOWLEDGEABLE, FRIENDLY AND PROFESSIONAL. THEY WERE ABLE TO ANSWER QUESTIONS QUICKLY.
Date published: 2021-05-07
Rated 5 out of 5 by from Why have I been paying a CPA .... I like the save and come back later. No need to do it all at one time.
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo tax is the best! 1. It was easy and quick to contact the expert. 2. Screen share idea was a great help 3. Every expert was very kind and patient.
Date published: 2021-05-07
Rated 1 out of 5 by from Fees and Add-ons I knew they would charge for e-filing a state return, but $45 dollars to debit my account to pay my federal amount due, upgrade buttons for features I do not need. I think it will be my last year with turbotax
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is Great! Great experience, using Turbo Tax to complete and file taxes was great!
Date published: 2021-05-07
Rated 3 out of 5 by from Difficult to search I first used Turbo Tax in 2019. All went well. This year (2020) was different. One of the most common problems was "Program Not Responding". I had to do the 3-finger salute, cancel the program and start over numerous times. Doesn't seem to have a way to search where an entry came from. You fill in all the data. Then you see an entry on a form that you know is wrong so you think, "Where do I go to fix this?" But there's no way to go from your filled out form and line number back to your entry data where that came from. So it's really hard to figure out where to fix stuff. I also had a double entry of one figure. You'd think the self-check would've caught that. But luckily, I did and was able to figure out a way to delete the duplicate. Yes, it's still easier than doing by hand but, the advantage is smaller.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 1731
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TUBRO TAX IS AMAZING The Program literally holds your hands and walk you through each step until you start feeling confident in knowing "Yeah I Can do this". When you sent your taxes off you feel a sense of accomplishment and your pocket feels the savings.
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is easy The service and program are great and easy to use!
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is amazing! The service is clear, wonderful and easy to use. The presentation format is extremely clear.
Date published: 2021-05-07
Rated 5 out of 5 by from Love you Turbo! TurboTax is great because it's easy to use and fast.
Date published: 2021-05-07
Rated 4 out of 5 by from LIVE HELP IS AMAZING! THE LIVE HELP IS AMAZING!!! EVERYONE WAS KNOWLEDGEABLE, FRIENDLY AND PROFESSIONAL. THEY WERE ABLE TO ANSWER QUESTIONS QUICKLY.
Date published: 2021-05-07
Rated 5 out of 5 by from Why have I been paying a CPA .... I like the save and come back later. No need to do it all at one time.
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo tax is the best! 1. It was easy and quick to contact the expert. 2. Screen share idea was a great help 3. Every expert was very kind and patient.
Date published: 2021-05-07
Rated 1 out of 5 by from Fees and Add-ons I knew they would charge for e-filing a state return, but $45 dollars to debit my account to pay my federal amount due, upgrade buttons for features I do not need. I think it will be my last year with turbotax
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is Great! Great experience, using Turbo Tax to complete and file taxes was great!
Date published: 2021-05-07
Rated 3 out of 5 by from Difficult to search I first used Turbo Tax in 2019. All went well. This year (2020) was different. One of the most common problems was "Program Not Responding". I had to do the 3-finger salute, cancel the program and start over numerous times. Doesn't seem to have a way to search where an entry came from. You fill in all the data. Then you see an entry on a form that you know is wrong so you think, "Where do I go to fix this?" But there's no way to go from your filled out form and line number back to your entry data where that came from. So it's really hard to figure out where to fix stuff. I also had a double entry of one figure. You'd think the self-check would've caught that. But luckily, I did and was able to figure out a way to delete the duplicate. Yes, it's still easier than doing by hand but, the advantage is smaller.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 1731