TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from File rejected-used TurboTax info from 2019 I have used Turbo Tax for years so pulled up my 2019 file to get our AGI to file our 2020 returns. I used the figure on the top page of our 2019 returns. The file was rejected because that wasn't the correct number. Having submitted our checking acct info when I attempted to efile but now needing to mail our return, has us concerned.
Date published: 2021-05-08
Rated 2 out of 5 by from TurboTax FAIL TurboTax was a total fail this year. I purchased a physical disk version, as in prior years. Every time they forced an update to be loaded or if I closed the program, I was required to input my activation code again. I eventually ran out of my 5 attempts. Customer support was unable/unwilling to help with a widely know issue. I will be using a different software next year.
Date published: 2021-05-08
Rated 4 out of 5 by from Quite good! Fairly simple & quick! Will no doubt use them again.
Date published: 2021-05-08
Rated 1 out of 5 by from Very unhappy this year Charged my credit card to file my State taxes but would not go to the screen to submitted. Called for help and he could not help me. Was charged $50.00 for two files but the system would not submit.
Date published: 2021-05-08
Rated 2 out of 5 by from Less than expected We needed help 3 times and 2 out of three were great. Third guy was less than helpful and had to stop to recheck his info.
Date published: 2021-05-08
Rated 5 out of 5 by from Better than some tax prep places I get about 10 of those 1099s from my broker, To enter each one seperately takes hours to enter and double check. Turbo tax lets me download them and I am done in half the time it use to take.
Date published: 2021-05-08
Rated 5 out of 5 by from great i get confused easily with official documents and process. intimidation mostly. turbo tax was helpful in predicting questions i might have and i was able to do everything myself.
Date published: 2021-05-08
Rated 5 out of 5 by from Great Easy to manage and so convenient that it keeps info from year to year
Date published: 2021-05-08
Rated 4 out of 5 by from good service Ive been with them for years. They have been good to me.
Date published: 2021-05-08
Rated 5 out of 5 by from WORKS WELL USER FRIENDLY AND INTUITIVE ALLOWING FAST AND EASY FILING
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1730
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from File rejected-used TurboTax info from 2019 I have used Turbo Tax for years so pulled up my 2019 file to get our AGI to file our 2020 returns. I used the figure on the top page of our 2019 returns. The file was rejected because that wasn't the correct number. Having submitted our checking acct info when I attempted to efile but now needing to mail our return, has us concerned.
Date published: 2021-05-08
Rated 2 out of 5 by from TurboTax FAIL TurboTax was a total fail this year. I purchased a physical disk version, as in prior years. Every time they forced an update to be loaded or if I closed the program, I was required to input my activation code again. I eventually ran out of my 5 attempts. Customer support was unable/unwilling to help with a widely know issue. I will be using a different software next year.
Date published: 2021-05-08
Rated 4 out of 5 by from Quite good! Fairly simple & quick! Will no doubt use them again.
Date published: 2021-05-08
Rated 1 out of 5 by from Very unhappy this year Charged my credit card to file my State taxes but would not go to the screen to submitted. Called for help and he could not help me. Was charged $50.00 for two files but the system would not submit.
Date published: 2021-05-08
Rated 2 out of 5 by from Less than expected We needed help 3 times and 2 out of three were great. Third guy was less than helpful and had to stop to recheck his info.
Date published: 2021-05-08
Rated 5 out of 5 by from Better than some tax prep places I get about 10 of those 1099s from my broker, To enter each one seperately takes hours to enter and double check. Turbo tax lets me download them and I am done in half the time it use to take.
Date published: 2021-05-08
Rated 5 out of 5 by from great i get confused easily with official documents and process. intimidation mostly. turbo tax was helpful in predicting questions i might have and i was able to do everything myself.
Date published: 2021-05-08
Rated 5 out of 5 by from Great Easy to manage and so convenient that it keeps info from year to year
Date published: 2021-05-08
Rated 4 out of 5 by from good service Ive been with them for years. They have been good to me.
Date published: 2021-05-08
Rated 5 out of 5 by from WORKS WELL USER FRIENDLY AND INTUITIVE ALLOWING FAST AND EASY FILING
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1730