TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Excellent Product Turbo Tax was easy and is an excellent product to file taxes with.
Date published: 2023-04-17
Rated 2 out of 5 by from Forced to Pay for State Return I'm retired and needed to file a federal return because I secured insurance through the Marketplace in 2022. I do not need to file a state return. However, TurboTax did not provide me with the option of filing only federal, so I had to pay for state as well. I even tried the live help to no avail. Won't be using this tax software next year!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX MAKES IT EASY Very simple to use, fast response time. Makes filing your taxes less of a chore.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Product- I'll be back! Turbo Tax is a great tool to complete this awful annual exercise. I do miss the forms on the online version and would like to have access to those on the basic version but overall it works good.
Date published: 2023-04-17
Rated 5 out of 5 by from awesome job turbo tax made doing my grandmothers taxes easy and fun and got to learn how much fun it is
Date published: 2023-04-17
Rated 5 out of 5 by from Trusty TurboTax I've used turbo tax for 5 years now - I used H&R block one time and then switched back to turbo because of the ease of use and maximizing deductions. I will continue to use Turbotax.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and helpful Turbotax was very helpful and easy to use! The software guided me through the entire process, and made filing from home a breeze! Thank you for the amazing help!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use We love Turbo Tax and have been using it for years. They make it so easy to file your own taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from Great experience Helpful to save me time, as always. The cost is getting increasing though.
Date published: 2023-04-17
Rated 5 out of 5 by from LIVE help was great. HOWEVER new software clunky! The new software format seems slower and cumbersome. Trying to find specific locations to go back to requires unecessary searching and scrolling. Plus it's slow in processing. I realize it's new and part of it is that we as customers need to learn new things BUT this updated software from previous years seems to have gone BACKWARDS. It took me over 9 hours this year on TurboTax and I believe your old software would have taken me 1/2 that time. I did call a few times for LIVE assistance and when I got to a Tax Expert they were really helpful and the online screen share worked very well. So thank you for the LIVE Assistance! For 2024 I hope you revisit the software and go back to a faster, more user friendly system. Otherwise we will look for a different service.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1725
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Product Turbo Tax was easy and is an excellent product to file taxes with.
Date published: 2023-04-17
Rated 2 out of 5 by from Forced to Pay for State Return I'm retired and needed to file a federal return because I secured insurance through the Marketplace in 2022. I do not need to file a state return. However, TurboTax did not provide me with the option of filing only federal, so I had to pay for state as well. I even tried the live help to no avail. Won't be using this tax software next year!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX MAKES IT EASY Very simple to use, fast response time. Makes filing your taxes less of a chore.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Product- I'll be back! Turbo Tax is a great tool to complete this awful annual exercise. I do miss the forms on the online version and would like to have access to those on the basic version but overall it works good.
Date published: 2023-04-17
Rated 5 out of 5 by from awesome job turbo tax made doing my grandmothers taxes easy and fun and got to learn how much fun it is
Date published: 2023-04-17
Rated 5 out of 5 by from Trusty TurboTax I've used turbo tax for 5 years now - I used H&R block one time and then switched back to turbo because of the ease of use and maximizing deductions. I will continue to use Turbotax.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and helpful Turbotax was very helpful and easy to use! The software guided me through the entire process, and made filing from home a breeze! Thank you for the amazing help!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use We love Turbo Tax and have been using it for years. They make it so easy to file your own taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from Great experience Helpful to save me time, as always. The cost is getting increasing though.
Date published: 2023-04-17
Rated 5 out of 5 by from LIVE help was great. HOWEVER new software clunky! The new software format seems slower and cumbersome. Trying to find specific locations to go back to requires unecessary searching and scrolling. Plus it's slow in processing. I realize it's new and part of it is that we as customers need to learn new things BUT this updated software from previous years seems to have gone BACKWARDS. It took me over 9 hours this year on TurboTax and I believe your old software would have taken me 1/2 that time. I did call a few times for LIVE assistance and when I got to a Tax Expert they were really helpful and the online screen share worked very well. So thank you for the LIVE Assistance! For 2024 I hope you revisit the software and go back to a faster, more user friendly system. Otherwise we will look for a different service.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1725