TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Excellent Very easy to use the step- by- step instructions to do the return and electronic filing is a breeze.
Date published: 2022-06-18
Rated 5 out of 5 by from turbo tax is awesome very easy to file and you guys did all the work for me
Date published: 2022-06-18
Rated 1 out of 5 by from Turbo Tax screwed up my efile I have been using Turbo Tax for over 10 years. I have always printed out my returns and mailed them. This year I decided to efile my brothers since he needed his refund faster. I went through the whole process. It said it transmitted and gave me a 5 digit code to check on my status later. No other instructions. I efiled in mid March. In mid June, when he still didn't receive his refund, I checked on the status and the IRS site had no info. I logged into Turbotax to use his 5 digit code and it came up that his taxes weren't filed. So I called Turbotax and asked the lady if there was a glitch. She told me it was operator error and I was supposed to use the 5 digit code to verify through an email that was sent. If we didn't do this, it wouldn't transmit. WE never got an email in march. She said I had to refile. So I opened turbotax and it updated. I filed again and took screen shots of everything so I would have proof. I know Turbotax glitched and didnt' file. Others have complained of the same issue and you are not owning up to it. Now the taxes are 3 months later and won't have his refund for a long time. If the IRS charges a penalty, I will be contacting Turbotax to reimburse me that penalty. It was your fault!!!!!!!!!!!!
Date published: 2022-06-18
Rated 2 out of 5 by from Turbo Tax needs to retool there Full Service depar In years past conducted my own return and was happy with Turbo. This year had a complex return that I regret having chosen the Full Service Premier. I should have gone with an outside accountant. I was transferred numerous times to different accountants. Turbo tax kept assigning my case to accountants outside of my time zone. I requested them to assign me an accountant on the west coast ( eventually they did).....a few days later the service reassigned me again to an accountant outside of my time zone. I lost confidence as it appeared my returned ping ponged to different accountants. My experience was a mess this year and if you have a complex return would not suggest them if you have a complex tax situation.
Date published: 2022-06-18
Rated 3 out of 5 by from I had to file an extension due to the AGI Issue I've had years of success using Turbo Tax. Went to file my taxes at deadline this year, and the AGI from last year needed to complete online filing wasn't syncing up. I had already paid the $25 State fee but ended up having to mail it with a check.
Date published: 2022-06-18
Rated 5 out of 5 by from Turbo tax is helpful I was able to file with ease. Love using this app, would def recommend.
Date published: 2022-06-18
Rated 5 out of 5 by from TurboTax Premier - CD Easiest income tax report I have ever accomplished.
Date published: 2022-06-18
Rated 4 out of 5 by from it was great i had a great time with turbo tax and my wife and i will use it again
Date published: 2022-06-18
Rated 1 out of 5 by from Turbotax mishandler my return for 4 months I was punted from Erika to a man name Thomas who never responded to me. My 2021 situation was vastly different that my return from my previous 10 years. I was very stressed about my situation and wanted to use a high service to ensure it was done correctly. Overall I guest my taxes on smartasset and had to file and extension with no feedback from the turbotax team which was very close to my actual return, with no feedback from the team. I was forced to extend because I had no way to identify where my return as in the process. During that time I had to pass on financial decisions which greatly affected my ability sustain myself in 2022. Ultimately I could have got better service from the self service. Turbotax really put me in a bad situation and I will be looking for alternate methods for my 2022 filing.
Date published: 2022-06-18
Rated 5 out of 5 by from Git me unstuck TI do our taxes, somethings were different this year, I got stuck, TurboTax got us unstuck!
Date published: 2022-06-18
All TurboTax® Offerings Reviews - Page 18
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Very easy to use the step- by- step instructions to do the return and electronic filing is a breeze.
Date published: 2022-06-18
Rated 5 out of 5 by from turbo tax is awesome very easy to file and you guys did all the work for me
Date published: 2022-06-18
Rated 1 out of 5 by from Turbo Tax screwed up my efile I have been using Turbo Tax for over 10 years. I have always printed out my returns and mailed them. This year I decided to efile my brothers since he needed his refund faster. I went through the whole process. It said it transmitted and gave me a 5 digit code to check on my status later. No other instructions. I efiled in mid March. In mid June, when he still didn't receive his refund, I checked on the status and the IRS site had no info. I logged into Turbotax to use his 5 digit code and it came up that his taxes weren't filed. So I called Turbotax and asked the lady if there was a glitch. She told me it was operator error and I was supposed to use the 5 digit code to verify through an email that was sent. If we didn't do this, it wouldn't transmit. WE never got an email in march. She said I had to refile. So I opened turbotax and it updated. I filed again and took screen shots of everything so I would have proof. I know Turbotax glitched and didnt' file. Others have complained of the same issue and you are not owning up to it. Now the taxes are 3 months later and won't have his refund for a long time. If the IRS charges a penalty, I will be contacting Turbotax to reimburse me that penalty. It was your fault!!!!!!!!!!!!
Date published: 2022-06-18
Rated 2 out of 5 by from Turbo Tax needs to retool there Full Service depar In years past conducted my own return and was happy with Turbo. This year had a complex return that I regret having chosen the Full Service Premier. I should have gone with an outside accountant. I was transferred numerous times to different accountants. Turbo tax kept assigning my case to accountants outside of my time zone. I requested them to assign me an accountant on the west coast ( eventually they did).....a few days later the service reassigned me again to an accountant outside of my time zone. I lost confidence as it appeared my returned ping ponged to different accountants. My experience was a mess this year and if you have a complex return would not suggest them if you have a complex tax situation.
Date published: 2022-06-18
Rated 3 out of 5 by from I had to file an extension due to the AGI Issue I've had years of success using Turbo Tax. Went to file my taxes at deadline this year, and the AGI from last year needed to complete online filing wasn't syncing up. I had already paid the $25 State fee but ended up having to mail it with a check.
Date published: 2022-06-18
Rated 5 out of 5 by from Turbo tax is helpful I was able to file with ease. Love using this app, would def recommend.
Date published: 2022-06-18
Rated 5 out of 5 by from TurboTax Premier - CD Easiest income tax report I have ever accomplished.
Date published: 2022-06-18
Rated 4 out of 5 by from it was great i had a great time with turbo tax and my wife and i will use it again
Date published: 2022-06-18
Rated 1 out of 5 by from Turbotax mishandler my return for 4 months I was punted from Erika to a man name Thomas who never responded to me. My 2021 situation was vastly different that my return from my previous 10 years. I was very stressed about my situation and wanted to use a high service to ensure it was done correctly. Overall I guest my taxes on smartasset and had to file and extension with no feedback from the turbotax team which was very close to my actual return, with no feedback from the team. I was forced to extend because I had no way to identify where my return as in the process. During that time I had to pass on financial decisions which greatly affected my ability sustain myself in 2022. Ultimately I could have got better service from the self service. Turbotax really put me in a bad situation and I will be looking for alternate methods for my 2022 filing.
Date published: 2022-06-18
Rated 5 out of 5 by from Git me unstuck TI do our taxes, somethings were different this year, I got stuck, TurboTax got us unstuck!
Date published: 2022-06-18
All TurboTax® Offerings Reviews - Page 18