TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Terrible 2 yrs with Turbo Tax after 20 fair yrs. Return rejected 4x's. 1. Mismatched PIN from previous year, 2. missing info which should have been carried over from other yrs, 3. tried last yrs pin - didn't work, 4. called for help but couldn't understand the person, then he cut me off after getting access to my screen, 5. T Tax welcomed me as a new customer after I had used it for over 20 yrs, so what happened to the links to previous returns?
Date published: 2023-04-17
Rated 5 out of 5 by from awesome great absolute wonderful fantastic excellent super a
Date published: 2023-04-17
Rated 1 out of 5 by from I hateTurbo Tax Turbo Tax is constantly trying to charge you more money. It is absolutely not worth the cost of even your cheapest program. I had to look so many things up on my own and your program was not successful at importing my documents. I had to end up typing everything in myself. Categories in the self-employment section for deductions are confusing. Many other things are difficult to find. Maybe if I paid more to you it would be better but at that point I would rather have someone who actually knows what they're doing help me with my taxes. I plan to never use Turbo Tax again.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax was really helpful as always The web-based version of TurboTax was really helpful in preparing my taxes as the operator of a small business who faces my retirement years in poverty because I lost money in stocks a decade ago.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax I think there is a better way to create an account for a deceased spouse for the new year that she is filing single.
Date published: 2023-04-17
Rated 1 out of 5 by from Getting worse every year The experience using turbo tax is getting worse with each passing year. Or maybe it's the same and I find it increasingly annoying. And this questionnaire is asking ALOT of questions I've already answered
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax, my go-to tax preparation software I have been using TurboTax to prepare my tax returns for over 15 years, and I haven't been disappointed since.
Date published: 2023-04-17
Rated 5 out of 5 by from Go Turbo Go. You are always there for us. Thanks very easy process but thorough. I would recommend Turbo Tax and save money
Date published: 2023-04-17
Rated 4 out of 5 by from Great Everything is good except for having to upgrade b/c of self-employment that is no longer in operation.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbotax sucks It keeps trying to upsell you. Use a different product
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1689
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible 2 yrs with Turbo Tax after 20 fair yrs. Return rejected 4x's. 1. Mismatched PIN from previous year, 2. missing info which should have been carried over from other yrs, 3. tried last yrs pin - didn't work, 4. called for help but couldn't understand the person, then he cut me off after getting access to my screen, 5. T Tax welcomed me as a new customer after I had used it for over 20 yrs, so what happened to the links to previous returns?
Date published: 2023-04-17
Rated 5 out of 5 by from awesome great absolute wonderful fantastic excellent super a
Date published: 2023-04-17
Rated 1 out of 5 by from I hateTurbo Tax Turbo Tax is constantly trying to charge you more money. It is absolutely not worth the cost of even your cheapest program. I had to look so many things up on my own and your program was not successful at importing my documents. I had to end up typing everything in myself. Categories in the self-employment section for deductions are confusing. Many other things are difficult to find. Maybe if I paid more to you it would be better but at that point I would rather have someone who actually knows what they're doing help me with my taxes. I plan to never use Turbo Tax again.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax was really helpful as always The web-based version of TurboTax was really helpful in preparing my taxes as the operator of a small business who faces my retirement years in poverty because I lost money in stocks a decade ago.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax I think there is a better way to create an account for a deceased spouse for the new year that she is filing single.
Date published: 2023-04-17
Rated 1 out of 5 by from Getting worse every year The experience using turbo tax is getting worse with each passing year. Or maybe it's the same and I find it increasingly annoying. And this questionnaire is asking ALOT of questions I've already answered
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax, my go-to tax preparation software I have been using TurboTax to prepare my tax returns for over 15 years, and I haven't been disappointed since.
Date published: 2023-04-17
Rated 5 out of 5 by from Go Turbo Go. You are always there for us. Thanks very easy process but thorough. I would recommend Turbo Tax and save money
Date published: 2023-04-17
Rated 4 out of 5 by from Great Everything is good except for having to upgrade b/c of self-employment that is no longer in operation.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbotax sucks It keeps trying to upsell you. Use a different product
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1689