TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from Could be better I have been using this system for years, however with all the new covid changes, I did not feel that it was easy to find answers on the site. In years past, I was able to type in the search area and find information very easy, this year was torturous.
Date published: 2021-05-08
Rated 5 out of 5 by from Love it! Makes tax preparation a breeze -- would recommend to all!
Date published: 2021-05-08
Rated 3 out of 5 by from It's ok Everything went smoothly, but I think TurboTax is getting too expensive. I usually file state on my own since it is free. Can't believe TurboTax charges $50 when the state has an online service to file for free.
Date published: 2021-05-08
Rated 5 out of 5 by from EZ Easy process, took some time but got it done, hopefully next year it will be the same.
Date published: 2021-05-08
Rated 5 out of 5 by from A very convenient, easy-use tool! TurboTax has been the tax filing tool for our family since 2013, it never lets us down and has been better and better.
Date published: 2021-05-08
Rated 1 out of 5 by from Unclear Filed in Feb. I was waiting and waiting while the sight said that it was federal ready to mail. It was unclear what I was waiting on. I selected efile and was under the impression that it would be efile. It somehow switched to needed me to mail it out and not efile. The website had no clear indication saying that I had to do this. The only thing implying it was “be sure to send or mail any documents by May 17.” This was at the bottom. No email was sent giving instructions. No address was even given to mail it to. It’s now May 8th and I finally found out that this was the problem. Then it took forever to fingers out how to change it back to efile. I will not be using turbo tax again.
Date published: 2021-05-08
Rated 5 out of 5 by from Easy! Started in February, had to stop for a trip. Turbo remembered my figures so easy to finish now.
Date published: 2021-05-08
Rated 5 out of 5 by from Use every year Easy to use...gives you time to find information and fill in
Date published: 2021-05-08
Rated 2 out of 5 by from This year it sucked. I've used Turbo Tax for over 15 years. I never had a problem. Not with the tax preparation software, but this year with the downloaded 2020 Premier file startup. Spent hours and hours (3 people) with the help desk. No one could help me. I finally got the answer from Google no less. Very surprised that the Help Folks weren't aware of the fix: For any machine purchased after (around) October 2020, needed to change the resolution down to 1024 x 768 or less) To start up Turbo Tax (the twirling dots) and then to get to the page where I needed to pay for the state return filing. Seriously, I'm very tempted to try something different next year. I am 77 years old and a retired accountant.
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax is efficient and reliable as always. This year TurboTax saved me a lot of time by looking at my previous year's deductions (which didn't change much this year) to recommend the standard deduction rather than itemize.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1677
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Could be better I have been using this system for years, however with all the new covid changes, I did not feel that it was easy to find answers on the site. In years past, I was able to type in the search area and find information very easy, this year was torturous.
Date published: 2021-05-08
Rated 5 out of 5 by from Love it! Makes tax preparation a breeze -- would recommend to all!
Date published: 2021-05-08
Rated 3 out of 5 by from It's ok Everything went smoothly, but I think TurboTax is getting too expensive. I usually file state on my own since it is free. Can't believe TurboTax charges $50 when the state has an online service to file for free.
Date published: 2021-05-08
Rated 5 out of 5 by from EZ Easy process, took some time but got it done, hopefully next year it will be the same.
Date published: 2021-05-08
Rated 5 out of 5 by from A very convenient, easy-use tool! TurboTax has been the tax filing tool for our family since 2013, it never lets us down and has been better and better.
Date published: 2021-05-08
Rated 1 out of 5 by from Unclear Filed in Feb. I was waiting and waiting while the sight said that it was federal ready to mail. It was unclear what I was waiting on. I selected efile and was under the impression that it would be efile. It somehow switched to needed me to mail it out and not efile. The website had no clear indication saying that I had to do this. The only thing implying it was “be sure to send or mail any documents by May 17.” This was at the bottom. No email was sent giving instructions. No address was even given to mail it to. It’s now May 8th and I finally found out that this was the problem. Then it took forever to fingers out how to change it back to efile. I will not be using turbo tax again.
Date published: 2021-05-08
Rated 5 out of 5 by from Easy! Started in February, had to stop for a trip. Turbo remembered my figures so easy to finish now.
Date published: 2021-05-08
Rated 5 out of 5 by from Use every year Easy to use...gives you time to find information and fill in
Date published: 2021-05-08
Rated 2 out of 5 by from This year it sucked. I've used Turbo Tax for over 15 years. I never had a problem. Not with the tax preparation software, but this year with the downloaded 2020 Premier file startup. Spent hours and hours (3 people) with the help desk. No one could help me. I finally got the answer from Google no less. Very surprised that the Help Folks weren't aware of the fix: For any machine purchased after (around) October 2020, needed to change the resolution down to 1024 x 768 or less) To start up Turbo Tax (the twirling dots) and then to get to the page where I needed to pay for the state return filing. Seriously, I'm very tempted to try something different next year. I am 77 years old and a retired accountant.
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax is efficient and reliable as always. This year TurboTax saved me a lot of time by looking at my previous year's deductions (which didn't change much this year) to recommend the standard deduction rather than itemize.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1677