TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Thank you Pamela! I was stressing about taxes this year and Pamela helped to alleviate that by answering all of my question in a timely and professional manner.
Date published: 2021-05-08
Rated 3 out of 5 by from Issues entering spouse income Trouble figuring how to add spouses investment income required 3 calls for assistance. All phone assistants polite and helpful, but I eventually figured it out myself.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbox tax I used turbo tax last couple of years. It served our purpose.
Date published: 2021-05-08
Rated 5 out of 5 by from VERY EASY TO USE In the past, I've always cringed when thinking about doing my taxes, but this has made it very easy and quick to do.
Date published: 2021-05-08
Rated 5 out of 5 by from Awesome Fast, easy, simple, quick, honest, no fuss, no muss, straight to the point.
Date published: 2021-05-08
Rated 2 out of 5 by from Easy but in no way free, even when they say it is I appreciate how it's easy to use and easy to pull in data. Pretty amazing how my "Free" returns cost $150. I despise the new changes mean that it's "free" only if you have the barest of barebones tax returns. Even if I fill in the "deluxe" data *myself* (all two lines), it forces me to upgrade for the pleasure of.. I don't know. And because I upgraded, I need to pay for of my state returns (which were previously free & are unaffected by the "deluxe" data!). And then there's all sorts of misleading other fees they try to tack on (for a $40 fee, they can deduct their fees from your return instead of paying these fees now? Why is that the default option?).
Date published: 2021-05-08
Rated 5 out of 5 by from He was awesome All in all a great experience. I really like the support
Date published: 2021-05-08
Rated 2 out of 5 by from Schedule C I have used Turbo Tax for years and years. I have used schedule C's for years. I have never been so confused as this year. I ended up having to start over. I obviously missed something the first time through however I have done that before too. This year I finally found the help I needed and you must be very aware of the problem because the help even said to take a picture with my phone to make sure that I get it right.
Date published: 2021-05-08
Rated 4 out of 5 by from Easy to complete The only thing I found difficult to find was the "Teachers Expense." Our taxes are very basic.
Date published: 2021-05-08
Rated 5 out of 5 by from Amazing system and emplyees I was a bit apprehensive using Turbo Tax for the first time. What was I thinking - there was nothing to be nervous about. I am so pleased with how user friendly it is. I would have been lost without your live chat staff - Abebe, Virginia and Chrystal. Thank you ALL!
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1673
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Thank you Pamela! I was stressing about taxes this year and Pamela helped to alleviate that by answering all of my question in a timely and professional manner.
Date published: 2021-05-08
Rated 3 out of 5 by from Issues entering spouse income Trouble figuring how to add spouses investment income required 3 calls for assistance. All phone assistants polite and helpful, but I eventually figured it out myself.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbox tax I used turbo tax last couple of years. It served our purpose.
Date published: 2021-05-08
Rated 5 out of 5 by from VERY EASY TO USE In the past, I've always cringed when thinking about doing my taxes, but this has made it very easy and quick to do.
Date published: 2021-05-08
Rated 5 out of 5 by from Awesome Fast, easy, simple, quick, honest, no fuss, no muss, straight to the point.
Date published: 2021-05-08
Rated 2 out of 5 by from Easy but in no way free, even when they say it is I appreciate how it's easy to use and easy to pull in data. Pretty amazing how my "Free" returns cost $150. I despise the new changes mean that it's "free" only if you have the barest of barebones tax returns. Even if I fill in the "deluxe" data *myself* (all two lines), it forces me to upgrade for the pleasure of.. I don't know. And because I upgraded, I need to pay for of my state returns (which were previously free & are unaffected by the "deluxe" data!). And then there's all sorts of misleading other fees they try to tack on (for a $40 fee, they can deduct their fees from your return instead of paying these fees now? Why is that the default option?).
Date published: 2021-05-08
Rated 5 out of 5 by from He was awesome All in all a great experience. I really like the support
Date published: 2021-05-08
Rated 2 out of 5 by from Schedule C I have used Turbo Tax for years and years. I have used schedule C's for years. I have never been so confused as this year. I ended up having to start over. I obviously missed something the first time through however I have done that before too. This year I finally found the help I needed and you must be very aware of the problem because the help even said to take a picture with my phone to make sure that I get it right.
Date published: 2021-05-08
Rated 4 out of 5 by from Easy to complete The only thing I found difficult to find was the "Teachers Expense." Our taxes are very basic.
Date published: 2021-05-08
Rated 5 out of 5 by from Amazing system and emplyees I was a bit apprehensive using Turbo Tax for the first time. What was I thinking - there was nothing to be nervous about. I am so pleased with how user friendly it is. I would have been lost without your live chat staff - Abebe, Virginia and Chrystal. Thank you ALL!
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1673