TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy and thorough! I've used Turbo Tax every year since it was released. It is "smart," easy to use. The explanations and "error check" are also very helpful
Date published: 2021-05-09
Rated 3 out of 5 by from Turbo Tax is Ok.... I'm find TurboTax to be helpful but also annoying. There are a number of things that are hidden or VERY hard to find. There is also too many requests to upgrade and spend more $ with TurboTax. Overall, it saves time vs. doing a return by hand but could be much better!
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax was super easy Turbo Tax walks you through each step. Super easy !! Will definitely continue to use Turbo Tax !!
Date published: 2021-05-09
Rated 5 out of 5 by from Easy Peazy This was so easy and I love how it keeps track of your taxes from the previous year. Thanks!
Date published: 2021-05-09
Rated 3 out of 5 by from Its was simple but some more support was needed After W2 was uploaded, in the Federal Section, Box 15 said "All State" Box 16 was empty while Box 17 had value. Instead of guiding me what to do here, Turbotax just kept asking me to fill in Box 15 & 16, even though Turbotax kept saying leave it blank if W2 has it blank. It was super confusing and it took me two days to figure out by myself as to what needs to be done to fix it.
Date published: 2021-05-09
Rated 5 out of 5 by from OUTSTANDING It was very easy to navigate with helpful info abound all the way through.
Date published: 2021-05-09
Rated 5 out of 5 by from Love the simplicity been using for 10 years with great results. Had a question asked and answered promptly and thoroughly by an expert.
Date published: 2021-05-09
Rated 3 out of 5 by from Too much trouble, never again While inputting data wasn't all that difficult, but TurboTax kept asking questions about a $1.24 item (example: Did I have any employees? How many States did I work in to earn the Income? Etc. None of the questions were logical.) In addition, every time I did something and it required more data. it tried to get me to upgrade or pay more money. EVENTUALLY, I got the message "Complete - Ready to File". I hit the FILE button and nothing happened (the only option to determine what to do seemed to be to pay more money to get tech support. I Googled the issue and found out that I needed to turn off Pop-Up Blocking! So the Premiere package cost extra and when I hit "yes, file" I see I was charges an ADDITIONAL $95.44 Next year I will pay someone the $250 this cost and not have to lift a finger. Doing this myself was NOT smart.
Date published: 2021-05-09
Rated 1 out of 5 by from Frustrated with Turbo tax I am frustrated that I actually came back to Turbo tax this year. Issues with filing the past two years and mistakes within the program and failure of turbo tax to apply discounts
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is the Best! I love TurboTax! It's so easy and convenient and know that my taxes are done completely and I have no worries about getting audited.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1659
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy and thorough! I've used Turbo Tax every year since it was released. It is "smart," easy to use. The explanations and "error check" are also very helpful
Date published: 2021-05-09
Rated 3 out of 5 by from Turbo Tax is Ok.... I'm find TurboTax to be helpful but also annoying. There are a number of things that are hidden or VERY hard to find. There is also too many requests to upgrade and spend more $ with TurboTax. Overall, it saves time vs. doing a return by hand but could be much better!
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax was super easy Turbo Tax walks you through each step. Super easy !! Will definitely continue to use Turbo Tax !!
Date published: 2021-05-09
Rated 5 out of 5 by from Easy Peazy This was so easy and I love how it keeps track of your taxes from the previous year. Thanks!
Date published: 2021-05-09
Rated 3 out of 5 by from Its was simple but some more support was needed After W2 was uploaded, in the Federal Section, Box 15 said "All State" Box 16 was empty while Box 17 had value. Instead of guiding me what to do here, Turbotax just kept asking me to fill in Box 15 & 16, even though Turbotax kept saying leave it blank if W2 has it blank. It was super confusing and it took me two days to figure out by myself as to what needs to be done to fix it.
Date published: 2021-05-09
Rated 5 out of 5 by from OUTSTANDING It was very easy to navigate with helpful info abound all the way through.
Date published: 2021-05-09
Rated 5 out of 5 by from Love the simplicity been using for 10 years with great results. Had a question asked and answered promptly and thoroughly by an expert.
Date published: 2021-05-09
Rated 3 out of 5 by from Too much trouble, never again While inputting data wasn't all that difficult, but TurboTax kept asking questions about a $1.24 item (example: Did I have any employees? How many States did I work in to earn the Income? Etc. None of the questions were logical.) In addition, every time I did something and it required more data. it tried to get me to upgrade or pay more money. EVENTUALLY, I got the message "Complete - Ready to File". I hit the FILE button and nothing happened (the only option to determine what to do seemed to be to pay more money to get tech support. I Googled the issue and found out that I needed to turn off Pop-Up Blocking! So the Premiere package cost extra and when I hit "yes, file" I see I was charges an ADDITIONAL $95.44 Next year I will pay someone the $250 this cost and not have to lift a finger. Doing this myself was NOT smart.
Date published: 2021-05-09
Rated 1 out of 5 by from Frustrated with Turbo tax I am frustrated that I actually came back to Turbo tax this year. Issues with filing the past two years and mistakes within the program and failure of turbo tax to apply discounts
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is the Best! I love TurboTax! It's so easy and convenient and know that my taxes are done completely and I have no worries about getting audited.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1659