TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 3 out of 5 by
Hate the taxes from
Some of the questions are hard to understand
Some of the questions on the state forms are hard to understand. I'm not a tax accountant, that's why I use this. Then they tell me after I signed into my account and all that I'm using a new account. What?!!! I think this is the last year I'm using it. I can find an accountant that will do it for the $179 they just charged me.
Date published: 2023-04-17
Rated 5 out of 5 by
Phil811 from
Turbotax is Fast!
Awesome Turbotax layout. Very fast and efficient. Thank you !
Date published: 2023-04-17
Rated 3 out of 5 by
CostTooHigh00000001 from
Easy to use, but forces me to pay premium rate
Turbo tax is quick and mostly straight-forward. I had an error somewhere in the program regarding the IT-228 form, something I don't qualify for. I had to re-do all my state section to find the error, but that's fine. What makes me mad is that I can't understand when it switched to premium- more elaboration at the payment portion should be included. And an option to switch between lesser TurboTax products instead of only upgrades. As a single, non-home owner, non-dependent having, post graduate student, I don't understand why I had to file in Premium. I would not be angry if I had more explanation of what I was paying for.
Date published: 2023-04-17
Rated 5 out of 5 by
Auslander from
After all these years...Sill a GREAT product!!!
Just as smooth as it's always been! Quick and easy!! Makes it all painless, even when having to pay!
Date published: 2023-04-17
Rated 4 out of 5 by
Cyd76 from
2022 Taxes
It took three different phone calls to find out that because I didn't have a 1095-A form due to no Health Insurance in 2022, I had to file by paper, not e-file.
Date published: 2023-04-17
Rated 5 out of 5 by
null from
Turbo Tax is amazing
Ursela was amazing and so helpful. Thank you for everything
Date published: 2023-04-17
Rated 5 out of 5 by
Squeaklet from
TurboTax is the way to go!
TurboTax is easy to use, offers questions to all possible answers, and has additional support if needed.
Date published: 2023-04-17
Rated 5 out of 5 by
My first time to file from
So EASY for a First timer
This is my first time filing a tax return. My Mom recommended turbotax and helped me. It was so quick and easy. I will file through TurboTax as long as I can. Thank you
Date published: 2023-04-17
Rated 2 out of 5 by
LolaGB from
easy to use but VERY expensive
Easy to use but VERY expensive. they make you pay for filling state and federal together after you have already completed the state taxes. They want money for everything
Date published: 2023-04-17
Rated 1 out of 5 by
onegemini from
From 5 stars to 1
I always gave you 5 stars for quick and easy. But this year I had to do this 4 times because you kept trying to force me to pay $69 to upgrade for a $29 credit. You state you want to maximize my return. I file a SIMPLE tax return because I am low-income and do not have itemized deductions or anything fancy. So every PENNY of my tax return is vital to me. Especially now that I am unemployed. Yet what should be a free return as I have done every year? You're trying to now force me to upgrade!!!! Do the math to upgrade it costs me $69 and all I get for it is an additional $29 on my tax return. So that equals a $40 LOSS on my return!!!!! FOR SHAME TURBOTAX!
All TurboTax® Offerings Reviews - Page 1652
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Hate the taxes from
Some of the questions are hard to understand
Some of the questions on the state forms are hard to understand. I'm not a tax accountant, that's why I use this. Then they tell me after I signed into my account and all that I'm using a new account. What?!!! I think this is the last year I'm using it. I can find an accountant that will do it for the $179 they just charged me.
Date published: 2023-04-17
Rated 5 out of 5 by
Phil811 from
Turbotax is Fast!
Awesome Turbotax layout. Very fast and efficient. Thank you !
Date published: 2023-04-17
Rated 3 out of 5 by
CostTooHigh00000001 from
Easy to use, but forces me to pay premium rate
Turbo tax is quick and mostly straight-forward. I had an error somewhere in the program regarding the IT-228 form, something I don't qualify for. I had to re-do all my state section to find the error, but that's fine. What makes me mad is that I can't understand when it switched to premium- more elaboration at the payment portion should be included. And an option to switch between lesser TurboTax products instead of only upgrades. As a single, non-home owner, non-dependent having, post graduate student, I don't understand why I had to file in Premium. I would not be angry if I had more explanation of what I was paying for.
Date published: 2023-04-17
Rated 5 out of 5 by
Auslander from
After all these years...Sill a GREAT product!!!
Just as smooth as it's always been! Quick and easy!! Makes it all painless, even when having to pay!
Date published: 2023-04-17
Rated 4 out of 5 by
Cyd76 from
2022 Taxes
It took three different phone calls to find out that because I didn't have a 1095-A form due to no Health Insurance in 2022, I had to file by paper, not e-file.
Date published: 2023-04-17
Rated 5 out of 5 by
null from
Turbo Tax is amazing
Ursela was amazing and so helpful. Thank you for everything
Date published: 2023-04-17
Rated 5 out of 5 by
Squeaklet from
TurboTax is the way to go!
TurboTax is easy to use, offers questions to all possible answers, and has additional support if needed.
Date published: 2023-04-17
Rated 5 out of 5 by
My first time to file from
So EASY for a First timer
This is my first time filing a tax return. My Mom recommended turbotax and helped me. It was so quick and easy. I will file through TurboTax as long as I can. Thank you
Date published: 2023-04-17
Rated 2 out of 5 by
LolaGB from
easy to use but VERY expensive
Easy to use but VERY expensive. they make you pay for filling state and federal together after you have already completed the state taxes. They want money for everything
Date published: 2023-04-17
Rated 1 out of 5 by
onegemini from
From 5 stars to 1
I always gave you 5 stars for quick and easy. But this year I had to do this 4 times because you kept trying to force me to pay $69 to upgrade for a $29 credit. You state you want to maximize my return. I file a SIMPLE tax return because I am low-income and do not have itemized deductions or anything fancy. So every PENNY of my tax return is vital to me. Especially now that I am unemployed. Yet what should be a free return as I have done every year? You're trying to now force me to upgrade!!!! Do the math to upgrade it costs me $69 and all I get for it is an additional $29 on my tax return. So that equals a $40 LOSS on my return!!!!! FOR SHAME TURBOTAX!
All TurboTax® Offerings Reviews - Page 1652
Date published: 2023-04-17