TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Some of the questions are hard to understand Some of the questions on the state forms are hard to understand. I'm not a tax accountant, that's why I use this. Then they tell me after I signed into my account and all that I'm using a new account. What?!!! I think this is the last year I'm using it. I can find an accountant that will do it for the $179 they just charged me.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax is Fast! Awesome Turbotax layout. Very fast and efficient. Thank you !
Date published: 2023-04-17
Rated 3 out of 5 by from Easy to use, but forces me to pay premium rate Turbo tax is quick and mostly straight-forward. I had an error somewhere in the program regarding the IT-228 form, something I don't qualify for. I had to re-do all my state section to find the error, but that's fine. What makes me mad is that I can't understand when it switched to premium- more elaboration at the payment portion should be included. And an option to switch between lesser TurboTax products instead of only upgrades. As a single, non-home owner, non-dependent having, post graduate student, I don't understand why I had to file in Premium. I would not be angry if I had more explanation of what I was paying for.
Date published: 2023-04-17
Rated 5 out of 5 by from After all these years...Sill a GREAT product!!! Just as smooth as it's always been! Quick and easy!! Makes it all painless, even when having to pay!
Date published: 2023-04-17
Rated 4 out of 5 by from 2022 Taxes It took three different phone calls to find out that because I didn't have a 1095-A form due to no Health Insurance in 2022, I had to file by paper, not e-file.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is amazing Ursela was amazing and so helpful. Thank you for everything
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is the way to go! TurboTax is easy to use, offers questions to all possible answers, and has additional support if needed.
Date published: 2023-04-17
Rated 5 out of 5 by from So EASY for a First timer This is my first time filing a tax return. My Mom recommended turbotax and helped me. It was so quick and easy. I will file through TurboTax as long as I can. Thank you
Date published: 2023-04-17
Rated 2 out of 5 by from easy to use but VERY expensive Easy to use but VERY expensive. they make you pay for filling state and federal together after you have already completed the state taxes. They want money for everything
Date published: 2023-04-17
Rated 1 out of 5 by from From 5 stars to 1 I always gave you 5 stars for quick and easy. But this year I had to do this 4 times because you kept trying to force me to pay $69 to upgrade for a $29 credit. You state you want to maximize my return. I file a SIMPLE tax return because I am low-income and do not have itemized deductions or anything fancy. So every PENNY of my tax return is vital to me. Especially now that I am unemployed. Yet what should be a free return as I have done every year? You're trying to now force me to upgrade!!!! Do the math to upgrade it costs me $69 and all I get for it is an additional $29 on my tax return. So that equals a $40 LOSS on my return!!!!! FOR SHAME TURBOTAX!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1652
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Some of the questions are hard to understand Some of the questions on the state forms are hard to understand. I'm not a tax accountant, that's why I use this. Then they tell me after I signed into my account and all that I'm using a new account. What?!!! I think this is the last year I'm using it. I can find an accountant that will do it for the $179 they just charged me.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax is Fast! Awesome Turbotax layout. Very fast and efficient. Thank you !
Date published: 2023-04-17
Rated 3 out of 5 by from Easy to use, but forces me to pay premium rate Turbo tax is quick and mostly straight-forward. I had an error somewhere in the program regarding the IT-228 form, something I don't qualify for. I had to re-do all my state section to find the error, but that's fine. What makes me mad is that I can't understand when it switched to premium- more elaboration at the payment portion should be included. And an option to switch between lesser TurboTax products instead of only upgrades. As a single, non-home owner, non-dependent having, post graduate student, I don't understand why I had to file in Premium. I would not be angry if I had more explanation of what I was paying for.
Date published: 2023-04-17
Rated 5 out of 5 by from After all these years...Sill a GREAT product!!! Just as smooth as it's always been! Quick and easy!! Makes it all painless, even when having to pay!
Date published: 2023-04-17
Rated 4 out of 5 by from 2022 Taxes It took three different phone calls to find out that because I didn't have a 1095-A form due to no Health Insurance in 2022, I had to file by paper, not e-file.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is amazing Ursela was amazing and so helpful. Thank you for everything
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is the way to go! TurboTax is easy to use, offers questions to all possible answers, and has additional support if needed.
Date published: 2023-04-17
Rated 5 out of 5 by from So EASY for a First timer This is my first time filing a tax return. My Mom recommended turbotax and helped me. It was so quick and easy. I will file through TurboTax as long as I can. Thank you
Date published: 2023-04-17
Rated 2 out of 5 by from easy to use but VERY expensive Easy to use but VERY expensive. they make you pay for filling state and federal together after you have already completed the state taxes. They want money for everything
Date published: 2023-04-17
Rated 1 out of 5 by from From 5 stars to 1 I always gave you 5 stars for quick and easy. But this year I had to do this 4 times because you kept trying to force me to pay $69 to upgrade for a $29 credit. You state you want to maximize my return. I file a SIMPLE tax return because I am low-income and do not have itemized deductions or anything fancy. So every PENNY of my tax return is vital to me. Especially now that I am unemployed. Yet what should be a free return as I have done every year? You're trying to now force me to upgrade!!!! Do the math to upgrade it costs me $69 and all I get for it is an additional $29 on my tax return. So that equals a $40 LOSS on my return!!!!! FOR SHAME TURBOTAX!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1652