TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is amazing Ursela was amazing and so helpful. Thank you for everything
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is the way to go! TurboTax is easy to use, offers questions to all possible answers, and has additional support if needed.
Date published: 2023-04-17
Rated 5 out of 5 by from So EASY for a First timer This is my first time filing a tax return. My Mom recommended turbotax and helped me. It was so quick and easy. I will file through TurboTax as long as I can. Thank you
Date published: 2023-04-17
Rated 2 out of 5 by from easy to use but VERY expensive Easy to use but VERY expensive. they make you pay for filling state and federal together after you have already completed the state taxes. They want money for everything
Date published: 2023-04-17
Rated 1 out of 5 by from From 5 stars to 1 I always gave you 5 stars for quick and easy. But this year I had to do this 4 times because you kept trying to force me to pay $69 to upgrade for a $29 credit. You state you want to maximize my return. I file a SIMPLE tax return because I am low-income and do not have itemized deductions or anything fancy. So every PENNY of my tax return is vital to me. Especially now that I am unemployed. Yet what should be a free return as I have done every year? You're trying to now force me to upgrade!!!! Do the math to upgrade it costs me $69 and all I get for it is an additional $29 on my tax return. So that equals a $40 LOSS on my return!!!!! FOR SHAME TURBOTAX!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo 2023 For the most part very helpful. Some of the language was hard for me to understand. I wasn't sure how to contact someone to ask more specific questions.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Is Awesome!!! I had wonderful experience with both Joanne and Lameka as they were very patient and thorough when assist me. Thank you.
Date published: 2023-04-17
Rated 2 out of 5 by from This is last time I will use TurboTax. Have used TurboTax for about 10 years. They offered MAX for 69 bucks and then converted me to premium at checkout for another 130 bucks but when I tried to remove it, they would not let me. I guess they assume I used the premium benefits then tried to cancel them 1 minute later. cost me almost 300 bucks to file between Fed and State.
Date published: 2023-04-17
Rated 1 out of 5 by from Too Expensive and too concerned with my feelings This used to be an affordable and not overly expensive service. Now, its nearly $200 to comply with legal compulsion to file taxes. It must be nice to build and industry on the backs of government mandates and laws and get that piece of the pie. In addition you constantly want to know how I feel while also trying to upsell me. So kind of you to constantly interrupt my progress to ask me how I feel. Please, lay off the concerns and just allow your customers to progress quickly and efficiently.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax was simple to use and a great service! TurboTax was fast and easy to use! Very clear on explanations of what they were asking for.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1646
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is amazing Ursela was amazing and so helpful. Thank you for everything
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is the way to go! TurboTax is easy to use, offers questions to all possible answers, and has additional support if needed.
Date published: 2023-04-17
Rated 5 out of 5 by from So EASY for a First timer This is my first time filing a tax return. My Mom recommended turbotax and helped me. It was so quick and easy. I will file through TurboTax as long as I can. Thank you
Date published: 2023-04-17
Rated 2 out of 5 by from easy to use but VERY expensive Easy to use but VERY expensive. they make you pay for filling state and federal together after you have already completed the state taxes. They want money for everything
Date published: 2023-04-17
Rated 1 out of 5 by from From 5 stars to 1 I always gave you 5 stars for quick and easy. But this year I had to do this 4 times because you kept trying to force me to pay $69 to upgrade for a $29 credit. You state you want to maximize my return. I file a SIMPLE tax return because I am low-income and do not have itemized deductions or anything fancy. So every PENNY of my tax return is vital to me. Especially now that I am unemployed. Yet what should be a free return as I have done every year? You're trying to now force me to upgrade!!!! Do the math to upgrade it costs me $69 and all I get for it is an additional $29 on my tax return. So that equals a $40 LOSS on my return!!!!! FOR SHAME TURBOTAX!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo 2023 For the most part very helpful. Some of the language was hard for me to understand. I wasn't sure how to contact someone to ask more specific questions.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Is Awesome!!! I had wonderful experience with both Joanne and Lameka as they were very patient and thorough when assist me. Thank you.
Date published: 2023-04-17
Rated 2 out of 5 by from This is last time I will use TurboTax. Have used TurboTax for about 10 years. They offered MAX for 69 bucks and then converted me to premium at checkout for another 130 bucks but when I tried to remove it, they would not let me. I guess they assume I used the premium benefits then tried to cancel them 1 minute later. cost me almost 300 bucks to file between Fed and State.
Date published: 2023-04-17
Rated 1 out of 5 by from Too Expensive and too concerned with my feelings This used to be an affordable and not overly expensive service. Now, its nearly $200 to comply with legal compulsion to file taxes. It must be nice to build and industry on the backs of government mandates and laws and get that piece of the pie. In addition you constantly want to know how I feel while also trying to upsell me. So kind of you to constantly interrupt my progress to ask me how I feel. Please, lay off the concerns and just allow your customers to progress quickly and efficiently.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax was simple to use and a great service! TurboTax was fast and easy to use! Very clear on explanations of what they were asking for.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1646