TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Great I have been using Turbo Tax for over 15 years. I love the carry forward feature
Date published: 2021-05-11
Rated 4 out of 5 by from There's several problems with the software On Soc. Sec. benefits, Turbo kept asking for street address, payer id and payer zip. this info is not provided on Form SSA-1099. I finally was able to get through this with a po box # and payer id from my OPM 1099 and a zip for my former employer HHS.
Date published: 2021-05-11
Rated 1 out of 5 by from No free state file Turbo tax can easily afford to let the state file be free. I will probably not use this product next year
Date published: 2021-05-11
Rated 5 out of 5 by from Simply Awesome I had assistance from Adrian and she was very quick, direct, and professional. What an awesome experience!!!
Date published: 2021-05-11
Rated 5 out of 5 by from Great as usual As always (been using TurboTax for many years) it is thorough and as simple as the tax laws allow. Saves me so much time.
Date published: 2021-05-11
Rated 5 out of 5 by from TurboTax is real simple and easy to use I love it excellent experience. This is the first time I have attempted to do my own taxes. you made it easy enough for someone like me to use it.
Date published: 2021-05-11
Rated 1 out of 5 by from Nothing works as it should and zero support availa My experience has been awful. Nothing works as advertised. Despite entering all information my account keeps wanting to start over each time I attempt to finish. Federal was accepted and state denied despite exact same information being used and the email instructions for fixing errors do not work. When I log into fix no return are shown as submitted and I do not have "fix" errors button. I attempted chat and calling for help but both times I was disconnected without being helped. This is easily the worse use of money I have spent. I would never recommend this product or company to anyone. If zero stars was an option that is what I would have rated this "product."
Date published: 2021-05-11
Rated 3 out of 5 by from Getting More Complicated It is nice to have step by step prompts for information but the help feature is no better than last year. Google was more helpful than the TT help feature.
Date published: 2021-05-11
Rated 5 out of 5 by from Worked just as expected Very useful for me - covered everything I needed - perfect
Date published: 2021-05-11
Rated 2 out of 5 by from Not as good as years ago Not intuitive to navigate your return as you're working on it, like if you want to go back and review certain sections.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1642
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great I have been using Turbo Tax for over 15 years. I love the carry forward feature
Date published: 2021-05-11
Rated 4 out of 5 by from There's several problems with the software On Soc. Sec. benefits, Turbo kept asking for street address, payer id and payer zip. this info is not provided on Form SSA-1099. I finally was able to get through this with a po box # and payer id from my OPM 1099 and a zip for my former employer HHS.
Date published: 2021-05-11
Rated 1 out of 5 by from No free state file Turbo tax can easily afford to let the state file be free. I will probably not use this product next year
Date published: 2021-05-11
Rated 5 out of 5 by from Simply Awesome I had assistance from Adrian and she was very quick, direct, and professional. What an awesome experience!!!
Date published: 2021-05-11
Rated 5 out of 5 by from Great as usual As always (been using TurboTax for many years) it is thorough and as simple as the tax laws allow. Saves me so much time.
Date published: 2021-05-11
Rated 5 out of 5 by from TurboTax is real simple and easy to use I love it excellent experience. This is the first time I have attempted to do my own taxes. you made it easy enough for someone like me to use it.
Date published: 2021-05-11
Rated 1 out of 5 by from Nothing works as it should and zero support availa My experience has been awful. Nothing works as advertised. Despite entering all information my account keeps wanting to start over each time I attempt to finish. Federal was accepted and state denied despite exact same information being used and the email instructions for fixing errors do not work. When I log into fix no return are shown as submitted and I do not have "fix" errors button. I attempted chat and calling for help but both times I was disconnected without being helped. This is easily the worse use of money I have spent. I would never recommend this product or company to anyone. If zero stars was an option that is what I would have rated this "product."
Date published: 2021-05-11
Rated 3 out of 5 by from Getting More Complicated It is nice to have step by step prompts for information but the help feature is no better than last year. Google was more helpful than the TT help feature.
Date published: 2021-05-11
Rated 5 out of 5 by from Worked just as expected Very useful for me - covered everything I needed - perfect
Date published: 2021-05-11
Rated 2 out of 5 by from Not as good as years ago Not intuitive to navigate your return as you're working on it, like if you want to go back and review certain sections.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1642