TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 1 out of 5 by from never again I tried to save money to do this on my own, this program was very user friendly UNTIL it came time to transmit my returns. I am now caught in a loop of "you need to update turbo tax and no updates found" I have repeatedly tried the help button, the help center and still cannot get help from a person.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbotax is convenient It offers questions that are convenient to answer and then calculate the refund and fees automatically. Occasionally the "learn more" button does no work.
Date published: 2021-05-08
Rated 5 out of 5 by from Very helpful and easy The live expert saved the day. Very helpful. Very much appreciated
Date published: 2021-05-08
Rated 1 out of 5 by from No so good this year! I did the taxes two times here. I got to the end, and it crashed. I went into the software and it hadn't saved anything. You should make it clear up front that users should save as they go. Wasted 2-3 hours of my time.
Date published: 2021-05-08
Rated 5 out of 5 by from Carla, My Turbo Tax Expert is the best!!! She patiently answered ALL my no doubt annoying questions. By the end of the process, I felt confident and well prepared for the return. I have not had this level of service and attention from anyone doing my taxes in the 38 years I have filed taxes. THANK YOU CARLA!!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax is Awesome Very easy and helpful program to work with. I like to capability of viewing from form side to step by step view.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbo Tax facilitates doing taxes. I have used Turbo Tax for many years and it is easier than completing Tax Forms by hand.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbo Tax is different Specifically some things have changed. More stuff to buy like assistance etc. Makes it somewhat more confusing.
Date published: 2021-05-08
Rated 4 out of 5 by from Easy Way to File Taxes Turbo Tax is an easy way to file your taxes. The program helps with deductions.
Date published: 2021-05-08
Rated 4 out of 5 by from Wow Turbo Tax! Turbo Tax is great at explaining issues. Had to use chat it was helpful. Completed my own taxes this year. Will be returning next year as well. What a relief all done.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1636
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from never again I tried to save money to do this on my own, this program was very user friendly UNTIL it came time to transmit my returns. I am now caught in a loop of "you need to update turbo tax and no updates found" I have repeatedly tried the help button, the help center and still cannot get help from a person.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbotax is convenient It offers questions that are convenient to answer and then calculate the refund and fees automatically. Occasionally the "learn more" button does no work.
Date published: 2021-05-08
Rated 5 out of 5 by from Very helpful and easy The live expert saved the day. Very helpful. Very much appreciated
Date published: 2021-05-08
Rated 1 out of 5 by from No so good this year! I did the taxes two times here. I got to the end, and it crashed. I went into the software and it hadn't saved anything. You should make it clear up front that users should save as they go. Wasted 2-3 hours of my time.
Date published: 2021-05-08
Rated 5 out of 5 by from Carla, My Turbo Tax Expert is the best!!! She patiently answered ALL my no doubt annoying questions. By the end of the process, I felt confident and well prepared for the return. I have not had this level of service and attention from anyone doing my taxes in the 38 years I have filed taxes. THANK YOU CARLA!!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax is Awesome Very easy and helpful program to work with. I like to capability of viewing from form side to step by step view.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbo Tax facilitates doing taxes. I have used Turbo Tax for many years and it is easier than completing Tax Forms by hand.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbo Tax is different Specifically some things have changed. More stuff to buy like assistance etc. Makes it somewhat more confusing.
Date published: 2021-05-08
Rated 4 out of 5 by from Easy Way to File Taxes Turbo Tax is an easy way to file your taxes. The program helps with deductions.
Date published: 2021-05-08
Rated 4 out of 5 by from Wow Turbo Tax! Turbo Tax is great at explaining issues. Had to use chat it was helpful. Completed my own taxes this year. Will be returning next year as well. What a relief all done.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1636