TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Expensive Advertise free and intelligently offer services to lure into more expensive plans without showing fees being added when selecting certain options filling out tax forms charging more at the end.
Date published: 2023-04-17
Rated 5 out of 5 by from Marianne is great! This experience has been wonderful. Marianne did a fantastic job!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is easy, very thorough Very easy to use and find all my income and deductions. It also works with ID Notify which keeps track of my credit and notifies me of any issues with identity theft. I have used it for years.
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing I love using TurboTax, every year it makes filing my taxes so easy. Thank you TurboTax!!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is very organize and easy to file I can say this is very convenience for me to use this software
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great for a small business!! Fast! Seamless process. Asks all the pertinent questions and was quick.
Date published: 2023-04-17
Rated 4 out of 5 by from The best way to file! Turbo Tax takes an impossible task and makes the layman able to understand and file in accordance with federal and state laws.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is awesome I was really confused how to do my taxes but TurboTax made it easy.
Date published: 2023-04-17
Rated 2 out of 5 by from Turbo Tax C- at Best Several problems with the software and Customer service. You're supposed to get 5 Federal filings, but when my son went to use it for his return, when he entered the License Code it told him that the it this code had already been used, and I was the only one that used it...just one time! I spent several hours trying to pay my GA State Tax and e-file. When I got to the E-File point, for my state tax it said I had the option to pay by ACH, Direct Debit, Credit Card, or Check, but when I clicked on continue to the payment page, it did not give me the option to pay by Credit Card. I had several other problems with the program, but I don't have time to go into all of them. I will touch on one program issue and comment on C Svc. The program took my Social Security Income from my Federal return and placed it in the Railroad Retirement Income box. I would understand this if I messed up on the Federal form and placed it in the RRI box, but it was correct on my Federal return. While I'm glad I caught it I went from a $426 refund to owing $729 on my state tax. Regarding Customer Service, I spent several hours over the past two weeks on hold and never got through to anyone. The closest I got was after waiting on hold for over 30 minutes, someone came on the line and then I was disconnected!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great I’ve used TurboTax for several years now each year it gets better and better. I have enjoyed the easy Ness of following my return without any complications.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1630
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Expensive Advertise free and intelligently offer services to lure into more expensive plans without showing fees being added when selecting certain options filling out tax forms charging more at the end.
Date published: 2023-04-17
Rated 5 out of 5 by from Marianne is great! This experience has been wonderful. Marianne did a fantastic job!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is easy, very thorough Very easy to use and find all my income and deductions. It also works with ID Notify which keeps track of my credit and notifies me of any issues with identity theft. I have used it for years.
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing I love using TurboTax, every year it makes filing my taxes so easy. Thank you TurboTax!!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is very organize and easy to file I can say this is very convenience for me to use this software
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great for a small business!! Fast! Seamless process. Asks all the pertinent questions and was quick.
Date published: 2023-04-17
Rated 4 out of 5 by from The best way to file! Turbo Tax takes an impossible task and makes the layman able to understand and file in accordance with federal and state laws.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is awesome I was really confused how to do my taxes but TurboTax made it easy.
Date published: 2023-04-17
Rated 2 out of 5 by from Turbo Tax C- at Best Several problems with the software and Customer service. You're supposed to get 5 Federal filings, but when my son went to use it for his return, when he entered the License Code it told him that the it this code had already been used, and I was the only one that used it...just one time! I spent several hours trying to pay my GA State Tax and e-file. When I got to the E-File point, for my state tax it said I had the option to pay by ACH, Direct Debit, Credit Card, or Check, but when I clicked on continue to the payment page, it did not give me the option to pay by Credit Card. I had several other problems with the program, but I don't have time to go into all of them. I will touch on one program issue and comment on C Svc. The program took my Social Security Income from my Federal return and placed it in the Railroad Retirement Income box. I would understand this if I messed up on the Federal form and placed it in the RRI box, but it was correct on my Federal return. While I'm glad I caught it I went from a $426 refund to owing $729 on my state tax. Regarding Customer Service, I spent several hours over the past two weeks on hold and never got through to anyone. The closest I got was after waiting on hold for over 30 minutes, someone came on the line and then I was disconnected!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great I’ve used TurboTax for several years now each year it gets better and better. I have enjoyed the easy Ness of following my return without any complications.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1630