TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Excellent service!! Carmen was absolutely wonderful. Excellent service and very kind and professional.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to use It was easy to import information. I like that it remembers where I left off.
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax Makes Tax Time Painless! I have been using TurboTax to file my taxes for over almost 20 years! It is cost efficient, easy to use, gives support when needed and hasn't failed me yet!
Date published: 2021-05-09
Rated 5 out of 5 by from I couldn't be more pleased. TurboTax saved me so much time. The TurboTax Live Experts were of great help, especially the one on May 10th who helped me solve a problem filing my tax return online.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to Use Easy to use and got us a refund. I have some investments that were a little challenging, but I was able to do it.
Date published: 2021-05-09
Rated 4 out of 5 by from Good except... Overall it's good with couple issues. 1) If you transfer 1099-DIV, INT etc twice from your institution for any reason; it does not detect duplicate entries. I found duplicates and had to remove manually 2) Form 8606 for Backdoor IRA should be clearer. It was confusing.
Date published: 2021-05-09
Rated 5 out of 5 by from turbo tax live deluxe was an great experience my live person ms patricia was a tremendous help today helping me with my taxes very patent and understanding
Date published: 2021-05-09
Rated 2 out of 5 by from They Get you It's easy to use, but they claim this can be done for free, and turbotax has a free version but i always have to end up paying $140 ish. For that much money i can send my info to an accountant to do! so i dont know if i will be returning.
Date published: 2021-05-09
Rated 1 out of 5 by from Disappointed by process. I have been filing my own taxes for my family for the past few years, as the cost to pay a tax consultant has gotten increasingly higher. This year, I decided to try TurboTax since I was unsure about the next tax changes, and wanted to explore all of the credits that I am entitled to including working from home this past year. Although the setup process was relatively easy and my brief interactions with my consultant were fine, I was disappointed to discover that besides a partial summary that is provided (i.e.- refund amount and some explanations), you are unable to fully view your returns PRIOR to checking-out and making payment. It is absurd that I should have to pay for a service without being able to fully look thru what is being submitted prior. Additionally, my receipt (which I am glad I printed) states one amount, however my credit card was just charged almost $25 more. I will be reaching out to customer service, but will not be using this service in the future.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to use Easy to follow and understand. Maximized my refund!
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1627
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Excellent service!! Carmen was absolutely wonderful. Excellent service and very kind and professional.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to use It was easy to import information. I like that it remembers where I left off.
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax Makes Tax Time Painless! I have been using TurboTax to file my taxes for over almost 20 years! It is cost efficient, easy to use, gives support when needed and hasn't failed me yet!
Date published: 2021-05-09
Rated 5 out of 5 by from I couldn't be more pleased. TurboTax saved me so much time. The TurboTax Live Experts were of great help, especially the one on May 10th who helped me solve a problem filing my tax return online.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to Use Easy to use and got us a refund. I have some investments that were a little challenging, but I was able to do it.
Date published: 2021-05-09
Rated 4 out of 5 by from Good except... Overall it's good with couple issues. 1) If you transfer 1099-DIV, INT etc twice from your institution for any reason; it does not detect duplicate entries. I found duplicates and had to remove manually 2) Form 8606 for Backdoor IRA should be clearer. It was confusing.
Date published: 2021-05-09
Rated 5 out of 5 by from turbo tax live deluxe was an great experience my live person ms patricia was a tremendous help today helping me with my taxes very patent and understanding
Date published: 2021-05-09
Rated 2 out of 5 by from They Get you It's easy to use, but they claim this can be done for free, and turbotax has a free version but i always have to end up paying $140 ish. For that much money i can send my info to an accountant to do! so i dont know if i will be returning.
Date published: 2021-05-09
Rated 1 out of 5 by from Disappointed by process. I have been filing my own taxes for my family for the past few years, as the cost to pay a tax consultant has gotten increasingly higher. This year, I decided to try TurboTax since I was unsure about the next tax changes, and wanted to explore all of the credits that I am entitled to including working from home this past year. Although the setup process was relatively easy and my brief interactions with my consultant were fine, I was disappointed to discover that besides a partial summary that is provided (i.e.- refund amount and some explanations), you are unable to fully view your returns PRIOR to checking-out and making payment. It is absurd that I should have to pay for a service without being able to fully look thru what is being submitted prior. Additionally, my receipt (which I am glad I printed) states one amount, however my credit card was just charged almost $25 more. I will be reaching out to customer service, but will not be using this service in the future.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to use Easy to follow and understand. Maximized my refund!
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1627