TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Very Easy and Quick Responses I prefer the download the software and this year I found it easy to use and quick responses.
Date published: 2023-04-17
Rated 3 out of 5 by from Good for the Average Return I am an experienced tax preparer who is used to entering my data quickly on an organized input form. For example, I can enter numerous 1099-Div or 1099-Int all in one place. This does not have that capability... also does not relate to states well. You really need to review the state info to make sure certain additions and subtractions are made and calculate yourself, in some instances.
Date published: 2023-04-17
Rated 5 out of 5 by from Been using them for years Mostly easy to use, especially for less complex tax situations like mine. I will say that the upselling of add ons and additional products can be annoying and confusing. Sometimes it's not clear that these products are not optional and it's frustrating having that in fine print instead of being very clear, hence the one start deduction. Overall I am happy and recommend them.
Date published: 2023-04-17
Rated 5 out of 5 by from 8 years of easy taxes This system is so easy to use and it is so thorough. it really thinks of everything.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax review for 2022 The process took about one hour to complete. Not real difficult to use and was inexpensive to purchase most of the upgrades.
Date published: 2023-04-17
Rated 4 out of 5 by from E filing not user friendly I had difficulty state E-filing, not user friendly. Payment difficult.
Date published: 2023-04-17
Rated 3 out of 5 by from should have better pricing its easy but the pricing should be better for people on ssi or disability
Date published: 2023-04-17
Rated 5 out of 5 by from 8th year using and it keeps getting better This was the smoothest year ever pulling electronic data using TurboTax. Really have made this program better and better each year. Actually had fun using it, thought I was going to owe a little bit, but it helped me find the deductions I qualified for.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Used it almost 10 years in a row, will keep coming back
Date published: 2023-04-17
Rated 1 out of 5 by from Wasted so much and could not do a 4852 form. It's a waste of time and money. I believe it would have been faste to fill the forms out by hand. Received retirement money from over sea w/o 1099R.so I needed to file a 4852. Got the form to show up but could not fill in the infomation. Box would high light but would not allow entry. Printed out to file by mail and had to go back to edit forms by hand. Did I get it right, no idea. Waste of money.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1621
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Easy and Quick Responses I prefer the download the software and this year I found it easy to use and quick responses.
Date published: 2023-04-17
Rated 3 out of 5 by from Good for the Average Return I am an experienced tax preparer who is used to entering my data quickly on an organized input form. For example, I can enter numerous 1099-Div or 1099-Int all in one place. This does not have that capability... also does not relate to states well. You really need to review the state info to make sure certain additions and subtractions are made and calculate yourself, in some instances.
Date published: 2023-04-17
Rated 5 out of 5 by from Been using them for years Mostly easy to use, especially for less complex tax situations like mine. I will say that the upselling of add ons and additional products can be annoying and confusing. Sometimes it's not clear that these products are not optional and it's frustrating having that in fine print instead of being very clear, hence the one start deduction. Overall I am happy and recommend them.
Date published: 2023-04-17
Rated 5 out of 5 by from 8 years of easy taxes This system is so easy to use and it is so thorough. it really thinks of everything.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax review for 2022 The process took about one hour to complete. Not real difficult to use and was inexpensive to purchase most of the upgrades.
Date published: 2023-04-17
Rated 4 out of 5 by from E filing not user friendly I had difficulty state E-filing, not user friendly. Payment difficult.
Date published: 2023-04-17
Rated 3 out of 5 by from should have better pricing its easy but the pricing should be better for people on ssi or disability
Date published: 2023-04-17
Rated 5 out of 5 by from 8th year using and it keeps getting better This was the smoothest year ever pulling electronic data using TurboTax. Really have made this program better and better each year. Actually had fun using it, thought I was going to owe a little bit, but it helped me find the deductions I qualified for.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Used it almost 10 years in a row, will keep coming back
Date published: 2023-04-17
Rated 1 out of 5 by from Wasted so much and could not do a 4852 form. It's a waste of time and money. I believe it would have been faste to fill the forms out by hand. Received retirement money from over sea w/o 1099R.so I needed to file a 4852. Got the form to show up but could not fill in the infomation. Box would high light but would not allow entry. Printed out to file by mail and had to go back to edit forms by hand. Did I get it right, no idea. Waste of money.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1621