TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from TurboTax online is great I've used TurboTax for years. This year instead of buying the software, I decided to try the online version. The FYIs were good and the process was very streamlined. I was worrying that I had waited to long to get everything together. But the program streamlined the process exceptionally well!! Well done, guys!!
Date published: 2021-05-09
Rated 5 out of 5 by from Turbotax is Easy to use! Turbo Tax is easy to use and has helpful advice along the way. Have used it for the last few years.
Date published: 2021-05-09
Rated 4 out of 5 by from Too Many Ads Doing the Taxes was simple and straightforward ... but at every chance, they try and sell you something. After the first time asking about identity protection, I declined but was asked again and again at many different spots during the process. Once was more than enough, but each time became more and more intrusive .. If you continue this practice, maybe at some point, you will reach the tipping point and the government will use technology to just send us a tax bill or a refund. That day will be a great day ... :)
Date published: 2021-05-09
Rated 5 out of 5 by from Love Turbo Tax Absolutely love Turbo Tax to file my taxes. It makes it really easy.
Date published: 2021-05-09
Rated 5 out of 5 by from Quick and Easy Very easy to use. Just follow the instructions and file!
Date published: 2021-05-09
Rated 1 out of 5 by from dark design patterns, evil. Downgrade? sure, but you'll have to start from zero. Got an employer code to file for free? teeny tiny text link that no one can see.
Date published: 2021-05-09
Rated 5 out of 5 by from Bill and Edie I've used Turbo Tax several years and it has been great. Easy to use and understand. Never a problem with IRS.
Date published: 2021-05-09
Rated 4 out of 5 by from Mostly good and have been using for years I've been using TurboTax for over 20 years now. It is pretty intuitive BUT it also has some problems. For example, if you get royalties on a 1099 form, there is a place to enter that information on the 1099 TurboTax form but then later, it asks you if you got royalties and if you say "yes", it has you enter the information all over again. I thought that was weird BUT i came to find out that it actually counted that as two (2) sets of income so what showed up on the tax form was that we got twice the amount of money that we really did. This caused me great problems until I figured this out. The other part of TurboTax that I simply don't understand is when you tell the program that you would like to visit all areas of income or all areas of deductions. Whenever you enter information on a form and want to go to the next form, it goes to the next page BUT you are again at the top of the list of forms and constantly have to scroll down to get to the next area. I've reported this several times and simply don't know why they can't make it simply go to the next form instead of always scrolling down to reach it. Anyway, that's an idiosyncrasy of the program. Other that those little things, I like it and will continue to use it into the foreseeable future.
Date published: 2021-05-09
Rated 5 out of 5 by from Very helpful!! Easy I had to enlist the live help a couple of times and each time they were very helpful!
Date published: 2021-05-09
Rated 4 out of 5 by from 2020 version is not convenient as before we use turbotax since 2005, but this year is not as friendly as before
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1617
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax online is great I've used TurboTax for years. This year instead of buying the software, I decided to try the online version. The FYIs were good and the process was very streamlined. I was worrying that I had waited to long to get everything together. But the program streamlined the process exceptionally well!! Well done, guys!!
Date published: 2021-05-09
Rated 5 out of 5 by from Turbotax is Easy to use! Turbo Tax is easy to use and has helpful advice along the way. Have used it for the last few years.
Date published: 2021-05-09
Rated 4 out of 5 by from Too Many Ads Doing the Taxes was simple and straightforward ... but at every chance, they try and sell you something. After the first time asking about identity protection, I declined but was asked again and again at many different spots during the process. Once was more than enough, but each time became more and more intrusive .. If you continue this practice, maybe at some point, you will reach the tipping point and the government will use technology to just send us a tax bill or a refund. That day will be a great day ... :)
Date published: 2021-05-09
Rated 5 out of 5 by from Love Turbo Tax Absolutely love Turbo Tax to file my taxes. It makes it really easy.
Date published: 2021-05-09
Rated 5 out of 5 by from Quick and Easy Very easy to use. Just follow the instructions and file!
Date published: 2021-05-09
Rated 1 out of 5 by from dark design patterns, evil. Downgrade? sure, but you'll have to start from zero. Got an employer code to file for free? teeny tiny text link that no one can see.
Date published: 2021-05-09
Rated 5 out of 5 by from Bill and Edie I've used Turbo Tax several years and it has been great. Easy to use and understand. Never a problem with IRS.
Date published: 2021-05-09
Rated 4 out of 5 by from Mostly good and have been using for years I've been using TurboTax for over 20 years now. It is pretty intuitive BUT it also has some problems. For example, if you get royalties on a 1099 form, there is a place to enter that information on the 1099 TurboTax form but then later, it asks you if you got royalties and if you say "yes", it has you enter the information all over again. I thought that was weird BUT i came to find out that it actually counted that as two (2) sets of income so what showed up on the tax form was that we got twice the amount of money that we really did. This caused me great problems until I figured this out. The other part of TurboTax that I simply don't understand is when you tell the program that you would like to visit all areas of income or all areas of deductions. Whenever you enter information on a form and want to go to the next form, it goes to the next page BUT you are again at the top of the list of forms and constantly have to scroll down to get to the next area. I've reported this several times and simply don't know why they can't make it simply go to the next form instead of always scrolling down to reach it. Anyway, that's an idiosyncrasy of the program. Other that those little things, I like it and will continue to use it into the foreseeable future.
Date published: 2021-05-09
Rated 5 out of 5 by from Very helpful!! Easy I had to enlist the live help a couple of times and each time they were very helpful!
Date published: 2021-05-09
Rated 4 out of 5 by from 2020 version is not convenient as before we use turbotax since 2005, but this year is not as friendly as before
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1617