TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Using it for years I have been using Turbo Tax live for the last several years and it just get better each time. With all of the changes last year it gave me great peace of mind to be able to talk with extremely knowledgeable consultants who walked me through everything. I thought we would be owing over $3000 in taxes this year because of my working from home and losing my husband's income but after speaking with a consultant I was able to bring our liability down so far that we actually got a refund! It was so TOTALLY worth it.
Date published: 2021-05-09
Rated 4 out of 5 by from Relatively user friendly - In person was great! Experts were awesome! Turbo Tax user friendliness is about an 8
Date published: 2021-05-09
Rated 5 out of 5 by from Great Service by TurboTax Last two years have been very smooth for filing taxes in USA
Date published: 2021-05-09
Rated 4 out of 5 by from fairly simple to use I had no problems. Fairly simple. Thorough questions and easy to maneuver through the forms.
Date published: 2021-05-09
Rated 5 out of 5 by from Would be lost without TurboTax Love the simplicity of TurboTax, however, getting telephone assistance can be difficult.
Date published: 2021-05-09
Rated 4 out of 5 by from Turbo Tax is a masterful program. Worked fine, but our "live expert" disappeared before we got to point of filing.
Date published: 2021-05-09
Rated 4 out of 5 by from Consistently solid, but some quirks with features I have been using turbotax for over a decade and have overall been very satisfied with its ease of use and functionality -- even for a Premier user who has to report and itemize capital gains, dividends, mortgage interest, donations, etc. The main issues I have seen are with the programs new features. One examples are prompts to consult an expert for free. While I was working through reporting loan info and mortgage interest related to my refinance, it suggested I chat with a product expert on refinances at no cost (since I had not selected the Live option to consult a tax expert). I followed the prompt to chat with this expert, but when the rep came on line and I stated the reason for my chat session, they noted they were only there to provide technical assistance and could not help me in that regard. Not a major issue, but a bit annoying/disappointing since the program had offered this specific feature to me unsolicited. I also had issues getting credit for the mortgage interest I had paid on both my original loan and refinance loan due to the lack of clear instructions on the matter. I had to search online to find a turbotax forum (outside the help feature in the program) that described the problem, but even after following that advice had to adjust numbers when the program checked for errors in the end. Ultimately, I believe all worked out correctly, but it took a bit of extra time that seemed unnecessary for such a common tax situation. However, overall I have been happy with the program, although I have not used any other products like Tax Act or Tax Slayer, so hard to gauge if the competition is any better in functionality and price.
Date published: 2021-05-09
Rated 5 out of 5 by from Very user friendly and quick My first time and Turbotax made it very easy, very glad to have used their service.
Date published: 2021-05-09
Rated 5 out of 5 by from Way to go Turbo Tax Can not beleive how much support I got from the program and people at Turbotax
Date published: 2021-05-09
Rated 4 out of 5 by from Turbotax I wish that Turbotax wouldn't try to sell me on additional services at every turn of filing. UI is nice and makes the process easy though
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1614
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Using it for years I have been using Turbo Tax live for the last several years and it just get better each time. With all of the changes last year it gave me great peace of mind to be able to talk with extremely knowledgeable consultants who walked me through everything. I thought we would be owing over $3000 in taxes this year because of my working from home and losing my husband's income but after speaking with a consultant I was able to bring our liability down so far that we actually got a refund! It was so TOTALLY worth it.
Date published: 2021-05-09
Rated 4 out of 5 by from Relatively user friendly - In person was great! Experts were awesome! Turbo Tax user friendliness is about an 8
Date published: 2021-05-09
Rated 5 out of 5 by from Great Service by TurboTax Last two years have been very smooth for filing taxes in USA
Date published: 2021-05-09
Rated 4 out of 5 by from fairly simple to use I had no problems. Fairly simple. Thorough questions and easy to maneuver through the forms.
Date published: 2021-05-09
Rated 5 out of 5 by from Would be lost without TurboTax Love the simplicity of TurboTax, however, getting telephone assistance can be difficult.
Date published: 2021-05-09
Rated 4 out of 5 by from Turbo Tax is a masterful program. Worked fine, but our "live expert" disappeared before we got to point of filing.
Date published: 2021-05-09
Rated 4 out of 5 by from Consistently solid, but some quirks with features I have been using turbotax for over a decade and have overall been very satisfied with its ease of use and functionality -- even for a Premier user who has to report and itemize capital gains, dividends, mortgage interest, donations, etc. The main issues I have seen are with the programs new features. One examples are prompts to consult an expert for free. While I was working through reporting loan info and mortgage interest related to my refinance, it suggested I chat with a product expert on refinances at no cost (since I had not selected the Live option to consult a tax expert). I followed the prompt to chat with this expert, but when the rep came on line and I stated the reason for my chat session, they noted they were only there to provide technical assistance and could not help me in that regard. Not a major issue, but a bit annoying/disappointing since the program had offered this specific feature to me unsolicited. I also had issues getting credit for the mortgage interest I had paid on both my original loan and refinance loan due to the lack of clear instructions on the matter. I had to search online to find a turbotax forum (outside the help feature in the program) that described the problem, but even after following that advice had to adjust numbers when the program checked for errors in the end. Ultimately, I believe all worked out correctly, but it took a bit of extra time that seemed unnecessary for such a common tax situation. However, overall I have been happy with the program, although I have not used any other products like Tax Act or Tax Slayer, so hard to gauge if the competition is any better in functionality and price.
Date published: 2021-05-09
Rated 5 out of 5 by from Very user friendly and quick My first time and Turbotax made it very easy, very glad to have used their service.
Date published: 2021-05-09
Rated 5 out of 5 by from Way to go Turbo Tax Can not beleive how much support I got from the program and people at Turbotax
Date published: 2021-05-09
Rated 4 out of 5 by from Turbotax I wish that Turbotax wouldn't try to sell me on additional services at every turn of filing. UI is nice and makes the process easy though
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1614