TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great Used it almost 10 years in a row, will keep coming back
Date published: 2023-04-17
Rated 1 out of 5 by from Wasted so much and could not do a 4852 form. It's a waste of time and money. I believe it would have been faste to fill the forms out by hand. Received retirement money from over sea w/o 1099R.so I needed to file a 4852. Got the form to show up but could not fill in the infomation. Box would high light but would not allow entry. Printed out to file by mail and had to go back to edit forms by hand. Did I get it right, no idea. Waste of money.
Date published: 2023-04-17
Rated 5 out of 5 by from Straightforward and Professional I has such a great experience with Ira and Jovanie. They were very professional and tried their best to check for everything I qualified for. Absolutely loved their attention to detail.
Date published: 2023-04-17
Rated 5 out of 5 by from I have used Turbo Tax for years Easy to follow. If you need assistance, Turbo Tax have live chat. Please answer all the questions up front and it will help with with your taxes and future filings.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and Thorough I havent filed my own taxes since I was in undergrad! This system was thorough and helped me find breaks I did not know existed. Did not take a long time. Wish I had used it sooner.
Date published: 2023-04-17
Rated 1 out of 5 by from TurboTax Lobbying there's a really crazy building that turbotax has and its front lobby is beautiful! if you don't believe me, look up "TurboTax lobbying" to find out!
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome! So easy with step by step instructions and explanations
Date published: 2023-04-17
Rated 3 out of 5 by from Some of the questions are hard to understand Some of the questions on the state forms are hard to understand. I'm not a tax accountant, that's why I use this. Then they tell me after I signed into my account and all that I'm using a new account. What?!!! I think this is the last year I'm using it. I can find an accountant that will do it for the $179 they just charged me.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax is Fast! Awesome Turbotax layout. Very fast and efficient. Thank you !
Date published: 2023-04-17
Rated 3 out of 5 by from Easy to use, but forces me to pay premium rate Turbo tax is quick and mostly straight-forward. I had an error somewhere in the program regarding the IT-228 form, something I don't qualify for. I had to re-do all my state section to find the error, but that's fine. What makes me mad is that I can't understand when it switched to premium- more elaboration at the payment portion should be included. And an option to switch between lesser TurboTax products instead of only upgrades. As a single, non-home owner, non-dependent having, post graduate student, I don't understand why I had to file in Premium. I would not be angry if I had more explanation of what I was paying for.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1612
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Used it almost 10 years in a row, will keep coming back
Date published: 2023-04-17
Rated 1 out of 5 by from Wasted so much and could not do a 4852 form. It's a waste of time and money. I believe it would have been faste to fill the forms out by hand. Received retirement money from over sea w/o 1099R.so I needed to file a 4852. Got the form to show up but could not fill in the infomation. Box would high light but would not allow entry. Printed out to file by mail and had to go back to edit forms by hand. Did I get it right, no idea. Waste of money.
Date published: 2023-04-17
Rated 5 out of 5 by from Straightforward and Professional I has such a great experience with Ira and Jovanie. They were very professional and tried their best to check for everything I qualified for. Absolutely loved their attention to detail.
Date published: 2023-04-17
Rated 5 out of 5 by from I have used Turbo Tax for years Easy to follow. If you need assistance, Turbo Tax have live chat. Please answer all the questions up front and it will help with with your taxes and future filings.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and Thorough I havent filed my own taxes since I was in undergrad! This system was thorough and helped me find breaks I did not know existed. Did not take a long time. Wish I had used it sooner.
Date published: 2023-04-17
Rated 1 out of 5 by from TurboTax Lobbying there's a really crazy building that turbotax has and its front lobby is beautiful! if you don't believe me, look up "TurboTax lobbying" to find out!
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome! So easy with step by step instructions and explanations
Date published: 2023-04-17
Rated 3 out of 5 by from Some of the questions are hard to understand Some of the questions on the state forms are hard to understand. I'm not a tax accountant, that's why I use this. Then they tell me after I signed into my account and all that I'm using a new account. What?!!! I think this is the last year I'm using it. I can find an accountant that will do it for the $179 they just charged me.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax is Fast! Awesome Turbotax layout. Very fast and efficient. Thank you !
Date published: 2023-04-17
Rated 3 out of 5 by from Easy to use, but forces me to pay premium rate Turbo tax is quick and mostly straight-forward. I had an error somewhere in the program regarding the IT-228 form, something I don't qualify for. I had to re-do all my state section to find the error, but that's fine. What makes me mad is that I can't understand when it switched to premium- more elaboration at the payment portion should be included. And an option to switch between lesser TurboTax products instead of only upgrades. As a single, non-home owner, non-dependent having, post graduate student, I don't understand why I had to file in Premium. I would not be angry if I had more explanation of what I was paying for.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1612