TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It just keeps on working!! I had a problem figuring out how to input two forms, and used the Live Assisted Deluxe way to go all the way through it and file my taxes correctly.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax taxes done simple TurboTax had a great format to enter my information, especially seeing how I’m using my cell phone to file my taxes. The only issue I had was at the very end I was charged the whole time I had been filing my taxes I was unaware that there was going to be a cost, so that threw me off other than that I’ll say it’s pretty easy to use
Date published: 2023-04-17
Rated 5 out of 5 by from easy to use! it was easy and felt confident everything was covered. i also liked i could come and go, with out having to complete it all at once
Date published: 2023-04-17
Rated 5 out of 5 by from Thank you for having "live"! Spoke with three different agents, all were patient and helpful!
Date published: 2023-04-17
Rated 4 out of 5 by from NY State snag If your over-paid estimated payments are to be applied to next year's, there are two things you MUST know: 1) WHERE to specify this: "Other Forms and Voluntary Contributions - first line: Other forms. 2) If the overpayment is in excess of next year's estimate, IGNORE prompts to schedule payments. Otherwise you'll loop back and forth repeatedly. I go through this each year. IYou must IGNORE prompts to schedule next year's ES payments
Date published: 2023-04-17
Rated 5 out of 5 by from Easiest Service Ever I have used Turbo Tax for over a decade with my taxes. They are easy, accurate and make the whole experience pleasant
Date published: 2023-04-17
Rated 1 out of 5 by from Dishonesty I understand TurboTax needs to make money, but it's extremely irritating how many hoops I had to jump through in order to not get nickel'd and dime'd for services I didn't want or need. In addition, TurboTax deluxe is advertised as $59-$69. However, at checkout I was charged an extra $59. If it's going to be $118, just say it's going to be $118. It makes customers feel scammed.
Date published: 2023-04-17
Rated 4 out of 5 by from Very helpful product It was nice, it worked well and was expensive. I am grateful that the product can autofill so much information to facilitate taxes as fast as possible.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax has a friendly user interface The interview-like process is a great way to be sure to include all the information necessary for a clean and complete tax return.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo Tax was easy but expensive I won't use Turbo Tax in the future. It was easy to use but expensive. I found out afterward that there are other systems that charge a fraction of what I paid.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1609
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It just keeps on working!! I had a problem figuring out how to input two forms, and used the Live Assisted Deluxe way to go all the way through it and file my taxes correctly.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax taxes done simple TurboTax had a great format to enter my information, especially seeing how I’m using my cell phone to file my taxes. The only issue I had was at the very end I was charged the whole time I had been filing my taxes I was unaware that there was going to be a cost, so that threw me off other than that I’ll say it’s pretty easy to use
Date published: 2023-04-17
Rated 5 out of 5 by from easy to use! it was easy and felt confident everything was covered. i also liked i could come and go, with out having to complete it all at once
Date published: 2023-04-17
Rated 5 out of 5 by from Thank you for having "live"! Spoke with three different agents, all were patient and helpful!
Date published: 2023-04-17
Rated 4 out of 5 by from NY State snag If your over-paid estimated payments are to be applied to next year's, there are two things you MUST know: 1) WHERE to specify this: "Other Forms and Voluntary Contributions - first line: Other forms. 2) If the overpayment is in excess of next year's estimate, IGNORE prompts to schedule payments. Otherwise you'll loop back and forth repeatedly. I go through this each year. IYou must IGNORE prompts to schedule next year's ES payments
Date published: 2023-04-17
Rated 5 out of 5 by from Easiest Service Ever I have used Turbo Tax for over a decade with my taxes. They are easy, accurate and make the whole experience pleasant
Date published: 2023-04-17
Rated 1 out of 5 by from Dishonesty I understand TurboTax needs to make money, but it's extremely irritating how many hoops I had to jump through in order to not get nickel'd and dime'd for services I didn't want or need. In addition, TurboTax deluxe is advertised as $59-$69. However, at checkout I was charged an extra $59. If it's going to be $118, just say it's going to be $118. It makes customers feel scammed.
Date published: 2023-04-17
Rated 4 out of 5 by from Very helpful product It was nice, it worked well and was expensive. I am grateful that the product can autofill so much information to facilitate taxes as fast as possible.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax has a friendly user interface The interview-like process is a great way to be sure to include all the information necessary for a clean and complete tax return.
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo Tax was easy but expensive I won't use Turbo Tax in the future. It was easy to use but expensive. I found out afterward that there are other systems that charge a fraction of what I paid.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1609