TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Different Info from Different People Over the past few years my situation was the same but I was told different things by the tax experts resulting in me doing things differently each year.
Date published: 2023-04-17
Rated 4 out of 5 by from Pretty Easy Pretty Easy. It's quite easy. Can I say this was easy? how many more characters do I need to type?
Date published: 2023-04-17
Rated 5 out of 5 by from Saved the day Easy to use and when it became confusing someone was right there to help
Date published: 2023-04-17
Rated 3 out of 5 by from Way to expensive for a 20yr old making 12k Making me use premium just because I have a small IRA is ridiculous. Will probably not use next year. Oh yeah and also the 39$ to use my refund to pay you...come on!
Date published: 2023-04-17
Rated 4 out of 5 by from Great Job Whoever coded this did a good job. Only problem is getting stuck when it comes to a point of going back or contacting you. There is no other option. I got stuck 3 times. Had to start over twice.
Date published: 2023-04-17
Rated 4 out of 5 by from Forms review I really like the product; I would like a feature that would allow us to see the prior year tax return/forms in a separate window for comparison.
Date published: 2023-04-17
Rated 1 out of 5 by from Terrible product - cannot handle fairly simple Had to file my son's taxes (under 18) - the program does not understand this. Has no explanations for what comes up. Did not read in the prior year's forms correctly which caused returns to be rejected. Then required payment AND suggests that I have to mail payment in. Absurd.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent! It is really excellent. It helps me to save time! Thanks a lot!
Date published: 2023-04-17
Rated 4 out of 5 by from Struggles a Bit with Unusual Situations It's still the best way I know to file your taxes: hired an accountant last year and was disappointed in the results. However, some situations (the ones that say "this is not common" in the walkthrough) can cause the program to get stuck in endless loops or require info you don't have.
Date published: 2023-04-17
Rated 1 out of 5 by from software crash and waste of time After one of the million updates the software deleted my progress and I had to start all over again. Why doesnt this continually save? I wont but again.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1602
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Different Info from Different People Over the past few years my situation was the same but I was told different things by the tax experts resulting in me doing things differently each year.
Date published: 2023-04-17
Rated 4 out of 5 by from Pretty Easy Pretty Easy. It's quite easy. Can I say this was easy? how many more characters do I need to type?
Date published: 2023-04-17
Rated 5 out of 5 by from Saved the day Easy to use and when it became confusing someone was right there to help
Date published: 2023-04-17
Rated 3 out of 5 by from Way to expensive for a 20yr old making 12k Making me use premium just because I have a small IRA is ridiculous. Will probably not use next year. Oh yeah and also the 39$ to use my refund to pay you...come on!
Date published: 2023-04-17
Rated 4 out of 5 by from Great Job Whoever coded this did a good job. Only problem is getting stuck when it comes to a point of going back or contacting you. There is no other option. I got stuck 3 times. Had to start over twice.
Date published: 2023-04-17
Rated 4 out of 5 by from Forms review I really like the product; I would like a feature that would allow us to see the prior year tax return/forms in a separate window for comparison.
Date published: 2023-04-17
Rated 1 out of 5 by from Terrible product - cannot handle fairly simple Had to file my son's taxes (under 18) - the program does not understand this. Has no explanations for what comes up. Did not read in the prior year's forms correctly which caused returns to be rejected. Then required payment AND suggests that I have to mail payment in. Absurd.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent! It is really excellent. It helps me to save time! Thanks a lot!
Date published: 2023-04-17
Rated 4 out of 5 by from Struggles a Bit with Unusual Situations It's still the best way I know to file your taxes: hired an accountant last year and was disappointed in the results. However, some situations (the ones that say "this is not common" in the walkthrough) can cause the program to get stuck in endless loops or require info you don't have.
Date published: 2023-04-17
Rated 1 out of 5 by from software crash and waste of time After one of the million updates the software deleted my progress and I had to start all over again. Why doesnt this continually save? I wont but again.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1602