TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from 5 stars Great job. Thank you for making things simple and easy
Date published: 2021-05-12
Rated 3 out of 5 by from Turbo tax needs some work Your people trying to help over the phone were very nice but they could not solve a technical situation which prevented me from e-filing my state return. They said an incorrect email address was the problem but I've gotten email from TT all along so the address must be correct.
Date published: 2021-05-12
Rated 5 out of 5 by from Very easy to use Been using the product for years first time use of technical support and they found and diagnosed the issue with a file type from my financial institution.
Date published: 2021-05-12
Rated 5 out of 5 by from had one problem but the customer service fixed it. i was stuck and un able to e-file. The expert called me right back and walked me through a difficult problem and it worked! I'm so happy!
Date published: 2021-05-12
Rated 5 out of 5 by from excellent Their interface is really easy and walks you through every step so you dont miss a thing. And talking with Joanne the tax expert to go over everything at the end was so great, she gave me peace of mind that i had done everything right!
Date published: 2021-05-12
Rated 5 out of 5 by from Trust TurboTax I confidently file my taxes every year with Turbo Tax. I love that I can pull up previous returns at any time and print copies.
Date published: 2021-05-12
Rated 5 out of 5 by from great I found Turbo Tax to be very user friendly, quick and easy.
Date published: 2021-05-12
Rated 5 out of 5 by from My live expert was a life saver! I signed up for the full service the day I received a letter from the IRS because I'd made mistakes on my previous taxes. Preparing taxes has always been an extremely shame-filled experience where I'm confident that I'm doing everything WRONG. Samantha was so thorough and patient, having to learn new things about how my small business works, how my expenses worked, and what kinds of ways to get the most out of filing my taxes. I feel SO confident. Samantha went above and beyond in order for me to not have to file an extension on my refund. THANK YOU SAMANTHA!
Date published: 2021-05-12
Rated 4 out of 5 by from TT-Needs Proper Focus Yes, we want to get our taxes done quickly and accurately, but the first question from TT should be: How do you want to file, efile or paper file? This is important and TT knows why. You can't efile without an IP PIN which is furnished by the IRS; you also can't efile without knowing last year's AGI. If you're married and want to efile, then both parties need an IP PIN. Even if you paper file, an IP PIN has an entry spot on the form. But this is NOT what TT software does. In fact, TT did not bring up the IP PIN at all until after our filing was rejected by the IRS. TT asked us to create a signature pin which we did, but that is not the same thing as an IP PIN. TT did not bring up the IP PIN issue at all before we first efiled. We then had to request an IP PIN from the IRS which took 2 weeks. To me, getting ready and prepared to file is how the process should start. Waiting until you finish your tax prep work may be too late.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is fantastic I've been using Turbo Tax for over 30 years and I have never been dissatisfied with its performance, accuracy or completeness. It has always been up to date logical to use and quick to catch my mistakes. I have recommended it to many friends and not heard a complaint from any of them.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1602
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from 5 stars Great job. Thank you for making things simple and easy
Date published: 2021-05-12
Rated 3 out of 5 by from Turbo tax needs some work Your people trying to help over the phone were very nice but they could not solve a technical situation which prevented me from e-filing my state return. They said an incorrect email address was the problem but I've gotten email from TT all along so the address must be correct.
Date published: 2021-05-12
Rated 5 out of 5 by from Very easy to use Been using the product for years first time use of technical support and they found and diagnosed the issue with a file type from my financial institution.
Date published: 2021-05-12
Rated 5 out of 5 by from had one problem but the customer service fixed it. i was stuck and un able to e-file. The expert called me right back and walked me through a difficult problem and it worked! I'm so happy!
Date published: 2021-05-12
Rated 5 out of 5 by from excellent Their interface is really easy and walks you through every step so you dont miss a thing. And talking with Joanne the tax expert to go over everything at the end was so great, she gave me peace of mind that i had done everything right!
Date published: 2021-05-12
Rated 5 out of 5 by from Trust TurboTax I confidently file my taxes every year with Turbo Tax. I love that I can pull up previous returns at any time and print copies.
Date published: 2021-05-12
Rated 5 out of 5 by from great I found Turbo Tax to be very user friendly, quick and easy.
Date published: 2021-05-12
Rated 5 out of 5 by from My live expert was a life saver! I signed up for the full service the day I received a letter from the IRS because I'd made mistakes on my previous taxes. Preparing taxes has always been an extremely shame-filled experience where I'm confident that I'm doing everything WRONG. Samantha was so thorough and patient, having to learn new things about how my small business works, how my expenses worked, and what kinds of ways to get the most out of filing my taxes. I feel SO confident. Samantha went above and beyond in order for me to not have to file an extension on my refund. THANK YOU SAMANTHA!
Date published: 2021-05-12
Rated 4 out of 5 by from TT-Needs Proper Focus Yes, we want to get our taxes done quickly and accurately, but the first question from TT should be: How do you want to file, efile or paper file? This is important and TT knows why. You can't efile without an IP PIN which is furnished by the IRS; you also can't efile without knowing last year's AGI. If you're married and want to efile, then both parties need an IP PIN. Even if you paper file, an IP PIN has an entry spot on the form. But this is NOT what TT software does. In fact, TT did not bring up the IP PIN at all until after our filing was rejected by the IRS. TT asked us to create a signature pin which we did, but that is not the same thing as an IP PIN. TT did not bring up the IP PIN issue at all before we first efiled. We then had to request an IP PIN from the IRS which took 2 weeks. To me, getting ready and prepared to file is how the process should start. Waiting until you finish your tax prep work may be too late.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is fantastic I've been using Turbo Tax for over 30 years and I have never been dissatisfied with its performance, accuracy or completeness. It has always been up to date logical to use and quick to catch my mistakes. I have recommended it to many friends and not heard a complaint from any of them.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1602