TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 3 out of 5 by
kkrr33 from
Different Info from Different People
Over the past few years my situation was the same but I was told different things by the tax experts resulting in me doing things differently each year.
Date published: 2023-04-17
Rated 4 out of 5 by
Anythingmadeup1234 from
Pretty Easy
Pretty Easy. It's quite easy. Can I say this was easy? how many more characters do I need to type?
Date published: 2023-04-17
Rated 5 out of 5 by
Daisy56 from
Saved the day
Easy to use and when it became confusing someone was right there to help
Date published: 2023-04-17
Rated 3 out of 5 by
Cdemerine from
Way to expensive for a 20yr old making 12k
Making me use premium just because I have a small IRA is ridiculous. Will probably not use next year. Oh yeah and also the 39$ to use my refund to pay you...come on!
Date published: 2023-04-17
Rated 4 out of 5 by
Zalahblue from
Great Job
Whoever coded this did a good job. Only problem is getting stuck when it comes to a point of going back or contacting you. There is no other option. I got stuck 3 times. Had to start over twice.
Date published: 2023-04-17
Rated 4 out of 5 by
tonymo2 from
Forms review
I really like the product; I would like a feature that would allow us to see the prior year tax return/forms in a separate window for comparison.
Date published: 2023-04-17
Rated 1 out of 5 by
stevethinksttisawful from
Terrible product - cannot handle fairly simple
Had to file my son's taxes (under 18) - the program does not understand this. Has no explanations for what comes up. Did not read in the prior year's forms correctly which caused returns to be rejected. Then required payment AND suggests that I have to mail payment in. Absurd.
Date published: 2023-04-17
Rated 5 out of 5 by
tomm8888888 from
Excellent!
It is really excellent. It helps me to save time! Thanks a lot!
Date published: 2023-04-17
Rated 4 out of 5 by
TaxPlayerInOhio from
Struggles a Bit with Unusual Situations
It's still the best way I know to file your taxes: hired an accountant last year and was disappointed in the results. However, some situations (the ones that say "this is not common" in the walkthrough) can cause the program to get stuck in endless loops or require info you don't have.
Date published: 2023-04-17
Rated 1 out of 5 by
ernz54 from
software crash and waste of time
After one of the million updates the software deleted my progress and I had to start all over again. Why doesnt this continually save? I wont but again.
All TurboTax® Offerings Reviews - Page 1602
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
kkrr33 from
Different Info from Different People
Over the past few years my situation was the same but I was told different things by the tax experts resulting in me doing things differently each year.
Date published: 2023-04-17
Rated 4 out of 5 by
Anythingmadeup1234 from
Pretty Easy
Pretty Easy. It's quite easy. Can I say this was easy? how many more characters do I need to type?
Date published: 2023-04-17
Rated 5 out of 5 by
Daisy56 from
Saved the day
Easy to use and when it became confusing someone was right there to help
Date published: 2023-04-17
Rated 3 out of 5 by
Cdemerine from
Way to expensive for a 20yr old making 12k
Making me use premium just because I have a small IRA is ridiculous. Will probably not use next year. Oh yeah and also the 39$ to use my refund to pay you...come on!
Date published: 2023-04-17
Rated 4 out of 5 by
Zalahblue from
Great Job
Whoever coded this did a good job. Only problem is getting stuck when it comes to a point of going back or contacting you. There is no other option. I got stuck 3 times. Had to start over twice.
Date published: 2023-04-17
Rated 4 out of 5 by
tonymo2 from
Forms review
I really like the product; I would like a feature that would allow us to see the prior year tax return/forms in a separate window for comparison.
Date published: 2023-04-17
Rated 1 out of 5 by
stevethinksttisawful from
Terrible product - cannot handle fairly simple
Had to file my son's taxes (under 18) - the program does not understand this. Has no explanations for what comes up. Did not read in the prior year's forms correctly which caused returns to be rejected. Then required payment AND suggests that I have to mail payment in. Absurd.
Date published: 2023-04-17
Rated 5 out of 5 by
tomm8888888 from
Excellent!
It is really excellent. It helps me to save time! Thanks a lot!
Date published: 2023-04-17
Rated 4 out of 5 by
TaxPlayerInOhio from
Struggles a Bit with Unusual Situations
It's still the best way I know to file your taxes: hired an accountant last year and was disappointed in the results. However, some situations (the ones that say "this is not common" in the walkthrough) can cause the program to get stuck in endless loops or require info you don't have.
Date published: 2023-04-17
Rated 1 out of 5 by
ernz54 from
software crash and waste of time
After one of the million updates the software deleted my progress and I had to start all over again. Why doesnt this continually save? I wont but again.
All TurboTax® Offerings Reviews - Page 1602
Date published: 2023-04-17