TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from It is a very intuitive software It easy to use even in complex situations. I manage rental properties and TurboTax makes it easy to do my taxes.
Date published: 2021-05-09
Rated 1 out of 5 by from Can't Handle KPERS Software gets stuck in stupid loops. Unable to remove state returns with any ease. Bells and whistles to ?increase sales? which just detract from tasks and completing w/o frustration.
Date published: 2021-05-09
Rated 4 out of 5 by from Turbo Tax is the way to go for taxes I used to do taxes all by hand. I have used Turbo tax every year since it came out. Calculates all credits/deductions perfectly. The only reason I didn't give 5 stars is because the city tax is difficult to understand, at least for me. My residence city was not listed under the CCA required filing which is not correct.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbotax is excellent Turbotax support was easy to use when I had a question about the possible change to deduction amount for a child. I called and they were able to quickly walk through my return with me an give me the answer. The change happens the next time I file.
Date published: 2021-05-09
Rated 5 out of 5 by from Gerald is the best Gerald was a fantastic help. He was incredibly knowledgable and made the conversation much more interactive than I was expecting. I've already recommended him by name to some of my friends, so hopefully he gets some love for that.
Date published: 2021-05-09
Rated 5 out of 5 by from Makes It Easy I have been using TurboTax for a number of years because it makes preparing my return so simple.
Date published: 2021-05-09
Rated 4 out of 5 by from Very Helpful Quick and handy Was well satisfied with my experience here
Date published: 2021-05-09
Rated 5 out of 5 by from works well good overall experience. thank you. i am particularly grateful to the people who helped me over the phone.
Date published: 2021-05-09
Rated 5 out of 5 by from Great very happy with service, not overly complicated and i was able to do it by myself
Date published: 2021-05-09
Rated 3 out of 5 by from Great Features, Tools and Service. Pricing UGH! TurboTax provides a comprehensive, up to date service, and constantly builds on their customer service, which in turn keeps it's customers coming back year after year. My issue is that with how confusing completing ones taxes has become, TurboTax and its competitors should be peaking in terms of bringing in new customers and keeping previous customers and/or attracting others. They've built their platform over the years and update and add new useful features annually. Yet, the cost to its customers continues to rise, and I would have to guess the cost of programing of its software is shrinking. Which begs the question, shouldn't its customers see the benefits too? I know the goal is to be profitable, but it's the customers who have allowed this business to thrive and develop into what it is today. We should see our loyalty rewarded, and feel this business relationship will continue to work hand and hand.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1600
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from It is a very intuitive software It easy to use even in complex situations. I manage rental properties and TurboTax makes it easy to do my taxes.
Date published: 2021-05-09
Rated 1 out of 5 by from Can't Handle KPERS Software gets stuck in stupid loops. Unable to remove state returns with any ease. Bells and whistles to ?increase sales? which just detract from tasks and completing w/o frustration.
Date published: 2021-05-09
Rated 4 out of 5 by from Turbo Tax is the way to go for taxes I used to do taxes all by hand. I have used Turbo tax every year since it came out. Calculates all credits/deductions perfectly. The only reason I didn't give 5 stars is because the city tax is difficult to understand, at least for me. My residence city was not listed under the CCA required filing which is not correct.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbotax is excellent Turbotax support was easy to use when I had a question about the possible change to deduction amount for a child. I called and they were able to quickly walk through my return with me an give me the answer. The change happens the next time I file.
Date published: 2021-05-09
Rated 5 out of 5 by from Gerald is the best Gerald was a fantastic help. He was incredibly knowledgable and made the conversation much more interactive than I was expecting. I've already recommended him by name to some of my friends, so hopefully he gets some love for that.
Date published: 2021-05-09
Rated 5 out of 5 by from Makes It Easy I have been using TurboTax for a number of years because it makes preparing my return so simple.
Date published: 2021-05-09
Rated 4 out of 5 by from Very Helpful Quick and handy Was well satisfied with my experience here
Date published: 2021-05-09
Rated 5 out of 5 by from works well good overall experience. thank you. i am particularly grateful to the people who helped me over the phone.
Date published: 2021-05-09
Rated 5 out of 5 by from Great very happy with service, not overly complicated and i was able to do it by myself
Date published: 2021-05-09
Rated 3 out of 5 by from Great Features, Tools and Service. Pricing UGH! TurboTax provides a comprehensive, up to date service, and constantly builds on their customer service, which in turn keeps it's customers coming back year after year. My issue is that with how confusing completing ones taxes has become, TurboTax and its competitors should be peaking in terms of bringing in new customers and keeping previous customers and/or attracting others. They've built their platform over the years and update and add new useful features annually. Yet, the cost to its customers continues to rise, and I would have to guess the cost of programing of its software is shrinking. Which begs the question, shouldn't its customers see the benefits too? I know the goal is to be profitable, but it's the customers who have allowed this business to thrive and develop into what it is today. We should see our loyalty rewarded, and feel this business relationship will continue to work hand and hand.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1600