TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from charges too high last few years were simple quick and this year I feel taken advantage of. I could of hired a professional for less??? I would love a refund based on the charges alone!!!
Date published: 2021-05-12
Rated 1 out of 5 by from Glitch There was a glitch in the version I bought from Costco where I had to keep changing my screen resolution every time I had to download program or pay. Very inconvenient. Next time I will be using the internet version of Turbo Tax.
Date published: 2021-05-12
Rated 4 out of 5 by from Great service! I have never fully filed with Turbo Tax. I purchased the system back in 2018 and never used it until this year. At first I was apprehensive spoke with two reps the made me feel like I was just a number. So when I finally decided to just have someone file for me, I was relieved to meet Ms. Jelisa. She was kind, she smiled on the phone and gave me the impression that she was HTH- here to help! I not only felt confident that she was helping me at all points but I learned along the way new methods of preparation and that tax season is “All Year"
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is Excellent Turbo tax was great and when I did something stupid I called and your representative called me right back. She was very helpful and then I was back on my way completing my taxes on your service.
Date published: 2021-05-12
Rated 4 out of 5 by from Very good overall. But... Glitch with W-2 box 6 was rather annoying--mostly because I had to find the solution on google (rather than from turbo-tax itself). But even more annoying was the steady but inexorable escalation of fees & promotions--particularly the promotions. To be barraged by extraneous promotions when one is already paying a lot is--well, rather discouraging.
Date published: 2021-05-12
Rated 5 out of 5 by from EASY TO USE very easy to use, have used for many years have had no problems
Date published: 2021-05-12
Rated 5 out of 5 by from Used Turbo tax for YEARS I have used TT for home for decades. I find it easy to work with.
Date published: 2021-05-12
Rated 5 out of 5 by from TURBO TAX GREAT!! IT WAS REALY HELPFUL GOT FOCUS ON WHAT I NEED IT TO FILE
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is reliable Has everything I need. I like to have the CD. Makes my taxes EASY!
Date published: 2021-05-12
Rated 3 out of 5 by from Turbotax looks like some sketchy site now The Intuit login looks ugly, loads slowly, and made me check whether I was actually on a legitimate business site. After uploading an incorrect or duplicate file, I couldn't remove it. Responding to a notification on my phone that I got a response from my tax advisor meant going into a web browser on my phone, and re-logging in, every single time I wanted to talk to my advisor. I've considered filing with another company for next year, but having the advisor was great, and he did an incredible job responding to my questions/issues.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1594
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from charges too high last few years were simple quick and this year I feel taken advantage of. I could of hired a professional for less??? I would love a refund based on the charges alone!!!
Date published: 2021-05-12
Rated 1 out of 5 by from Glitch There was a glitch in the version I bought from Costco where I had to keep changing my screen resolution every time I had to download program or pay. Very inconvenient. Next time I will be using the internet version of Turbo Tax.
Date published: 2021-05-12
Rated 4 out of 5 by from Great service! I have never fully filed with Turbo Tax. I purchased the system back in 2018 and never used it until this year. At first I was apprehensive spoke with two reps the made me feel like I was just a number. So when I finally decided to just have someone file for me, I was relieved to meet Ms. Jelisa. She was kind, she smiled on the phone and gave me the impression that she was HTH- here to help! I not only felt confident that she was helping me at all points but I learned along the way new methods of preparation and that tax season is “All Year"
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is Excellent Turbo tax was great and when I did something stupid I called and your representative called me right back. She was very helpful and then I was back on my way completing my taxes on your service.
Date published: 2021-05-12
Rated 4 out of 5 by from Very good overall. But... Glitch with W-2 box 6 was rather annoying--mostly because I had to find the solution on google (rather than from turbo-tax itself). But even more annoying was the steady but inexorable escalation of fees & promotions--particularly the promotions. To be barraged by extraneous promotions when one is already paying a lot is--well, rather discouraging.
Date published: 2021-05-12
Rated 5 out of 5 by from EASY TO USE very easy to use, have used for many years have had no problems
Date published: 2021-05-12
Rated 5 out of 5 by from Used Turbo tax for YEARS I have used TT for home for decades. I find it easy to work with.
Date published: 2021-05-12
Rated 5 out of 5 by from TURBO TAX GREAT!! IT WAS REALY HELPFUL GOT FOCUS ON WHAT I NEED IT TO FILE
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is reliable Has everything I need. I like to have the CD. Makes my taxes EASY!
Date published: 2021-05-12
Rated 3 out of 5 by from Turbotax looks like some sketchy site now The Intuit login looks ugly, loads slowly, and made me check whether I was actually on a legitimate business site. After uploading an incorrect or duplicate file, I couldn't remove it. Responding to a notification on my phone that I got a response from my tax advisor meant going into a web browser on my phone, and re-logging in, every single time I wanted to talk to my advisor. I've considered filing with another company for next year, but having the advisor was great, and he did an incredible job responding to my questions/issues.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1594