TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 1 out of 5 by from I had to do it TWICE!! I saved my work and closed the form. When I opened it the next day, it indicated there were forms to update?? So I clicked OK, it DLed the update, and it took me to the very beginning of the worksheet. I had to start ALL OVER AGAIN!!! It couldn't be happening to me, but it did. I doubt I'll use TurboTax next year, maybe H&R Block.
Date published: 2021-05-10
Rated 1 out of 5 by from I was unable to open Turbo tax on my older Mac Very Frustrating!!! My Mac needed to upgrade in order to open Turbo tax and my desktop is an older computer and would not allow the update. I do my returns and my grandchildrens returns which are very simple returns with just the standard deduction and because TurboTax would not load I had to use my wife's work computer. Even doing this review is cumbersome!!!! Nicname already used???? Nickname too short!! I hate this product
Date published: 2021-05-10
Rated 5 out of 5 by from Complete Satisfaction in an Extra Complex Year I did a combination of guided and self-navigation to keep things efficient (but complete). This year I had part-year residency in two states and began my own business. If that wasn't enough, there were all the economic stimulus considerations due to the pandemic. TurboTax accommodated all these situations with ease. One thing they could improve upon is to allow for easier recording of non-W2 tax payments, like estimated payments. It just took a quick search, but it still seems like it should have been part of the normal workflow.
Date published: 2021-05-10
Rated 2 out of 5 by from Frustrating experience at times Every year, they make it a little more convoluted, upgrade packages a little less appealing. I get it, you want money, but the benefit I'm getting from this is less and less. I may seek out a CPA again.
Date published: 2021-05-10
Rated 1 out of 5 by from Terrible! The "mistakes" kept circling back without explanation; when I tried to finally actually speak to a customer care human being, I was not given that option!! It took SEVERAL times to file my returns after NUMEROUS rejections!
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Super Easy! Turbo Tax really does practically everything for you and has explinations for each step as you go. I recommend it 100%!!
Date published: 2021-05-10
Rated 4 out of 5 by from good good. For the average work person.................
Date published: 2021-05-10
Rated 5 out of 5 by from Great Job Very great experience!! Easy and quick and very responsive.
Date published: 2021-05-10
Rated 4 out of 5 by from TURBO TAX IS EASY AND CONVENIENT EASY AND CONVENIENT BUT I THOUGHT IT WAS FREE AND ENDED UP PAYING $140!! LUCKILY I COULD AFFORD IT TODAY!
Date published: 2021-05-10
Rated 1 out of 5 by from TOO EXPENSIVE IT NEEDS TO BE CHEAPER OR AT LEAST HAVE SOME DISCOUNT CODES
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1587
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from I had to do it TWICE!! I saved my work and closed the form. When I opened it the next day, it indicated there were forms to update?? So I clicked OK, it DLed the update, and it took me to the very beginning of the worksheet. I had to start ALL OVER AGAIN!!! It couldn't be happening to me, but it did. I doubt I'll use TurboTax next year, maybe H&R Block.
Date published: 2021-05-10
Rated 1 out of 5 by from I was unable to open Turbo tax on my older Mac Very Frustrating!!! My Mac needed to upgrade in order to open Turbo tax and my desktop is an older computer and would not allow the update. I do my returns and my grandchildrens returns which are very simple returns with just the standard deduction and because TurboTax would not load I had to use my wife's work computer. Even doing this review is cumbersome!!!! Nicname already used???? Nickname too short!! I hate this product
Date published: 2021-05-10
Rated 5 out of 5 by from Complete Satisfaction in an Extra Complex Year I did a combination of guided and self-navigation to keep things efficient (but complete). This year I had part-year residency in two states and began my own business. If that wasn't enough, there were all the economic stimulus considerations due to the pandemic. TurboTax accommodated all these situations with ease. One thing they could improve upon is to allow for easier recording of non-W2 tax payments, like estimated payments. It just took a quick search, but it still seems like it should have been part of the normal workflow.
Date published: 2021-05-10
Rated 2 out of 5 by from Frustrating experience at times Every year, they make it a little more convoluted, upgrade packages a little less appealing. I get it, you want money, but the benefit I'm getting from this is less and less. I may seek out a CPA again.
Date published: 2021-05-10
Rated 1 out of 5 by from Terrible! The "mistakes" kept circling back without explanation; when I tried to finally actually speak to a customer care human being, I was not given that option!! It took SEVERAL times to file my returns after NUMEROUS rejections!
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Super Easy! Turbo Tax really does practically everything for you and has explinations for each step as you go. I recommend it 100%!!
Date published: 2021-05-10
Rated 4 out of 5 by from good good. For the average work person.................
Date published: 2021-05-10
Rated 5 out of 5 by from Great Job Very great experience!! Easy and quick and very responsive.
Date published: 2021-05-10
Rated 4 out of 5 by from TURBO TAX IS EASY AND CONVENIENT EASY AND CONVENIENT BUT I THOUGHT IT WAS FREE AND ENDED UP PAYING $140!! LUCKILY I COULD AFFORD IT TODAY!
Date published: 2021-05-10
Rated 1 out of 5 by from TOO EXPENSIVE IT NEEDS TO BE CHEAPER OR AT LEAST HAVE SOME DISCOUNT CODES
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1587