TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Easy to follow First time using a tax preparation software. After my personal accountant fees went too high, I decided to give this a try. The software was easy to follow, connecting to live help was easy and very helpful, there was a quick review done (I was expecting something lengthier, but well there was not much to review anyways).
Date published: 2021-05-12
Rated 4 out of 5 by from Turbo Tax works well Turbo tax works well for my returns. It takes the complex tax reports from Merrill Lynch and does everything for me. I would like to have live help available more hours, especially on weekends.
Date published: 2021-05-12
Rated 4 out of 5 by from Great experience! I basically did my federal and state taxes in about an hour and a half (not counting time I spent gathering my information prior to preparing). Walking through the question and answer format made it really easy, and there was good information available when I had questions. I never needed to communicate with a live agent. The only reason I didn't give five stars is that there were multiple attempts to "upsell" to a more expensive version of Turbo Tax.
Date published: 2021-05-12
Rated 5 out of 5 by from Worked great. I would prefer using the CD/Download. First time doing it online. More relaxed of the converter than online.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax Makes Filing Taxes a JOY Step by step instructions and the help feature to ask questions make preparing our returns a snap.
Date published: 2021-05-12
Rated 5 out of 5 by from turbo tax is the best I have been using turbo tax for years I love how they carry over last years return . This is the first time I had to call because I sold rental properties William ( Bill) was excellent I mean excellent he went above and beyond to help me. We both learned things tonight He was so gracious and we deleted and re-entered thing till we got every thing right!!! I can't thank him enough I will continue to use turbo tax for years to come !!!!
Date published: 2021-05-12
Rated 2 out of 5 by from Underperformed compared to previous years I've been using Turbotax for over 10 years on different computers, usually Apple. Some time ago, I had to switch to an HP all-in-one computer (2 years old), and the Turbotax software was paralyzingly slow- whether it was opening, saving, downloading software updates, pop-up windows, you name it. There were no other active programs running at the same time, so there is something bloated about the program that recent model HP desktops cannot handle efficiently. And, why is it that, weeks after the original filing date of 4/15, now revised to 5/17/21, Turbotax still says it has program updates it needs to download and install? Either you were ready by April 15 or you were not. Or even May 1. Or even May 11.
Date published: 2021-05-12
Rated 5 out of 5 by from TURBO TAX IS AWESOME IT IS VERY EASY TO DO YOU JUST FOLLOW THE DIRECTION
Date published: 2021-05-12
Rated 5 out of 5 by from AWESOME ! VERY GOOD. EASY TO USE ! simple instructions. will use it next year also.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is great It was a good experience using the Turbo Tax software
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1581
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to follow First time using a tax preparation software. After my personal accountant fees went too high, I decided to give this a try. The software was easy to follow, connecting to live help was easy and very helpful, there was a quick review done (I was expecting something lengthier, but well there was not much to review anyways).
Date published: 2021-05-12
Rated 4 out of 5 by from Turbo Tax works well Turbo tax works well for my returns. It takes the complex tax reports from Merrill Lynch and does everything for me. I would like to have live help available more hours, especially on weekends.
Date published: 2021-05-12
Rated 4 out of 5 by from Great experience! I basically did my federal and state taxes in about an hour and a half (not counting time I spent gathering my information prior to preparing). Walking through the question and answer format made it really easy, and there was good information available when I had questions. I never needed to communicate with a live agent. The only reason I didn't give five stars is that there were multiple attempts to "upsell" to a more expensive version of Turbo Tax.
Date published: 2021-05-12
Rated 5 out of 5 by from Worked great. I would prefer using the CD/Download. First time doing it online. More relaxed of the converter than online.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax Makes Filing Taxes a JOY Step by step instructions and the help feature to ask questions make preparing our returns a snap.
Date published: 2021-05-12
Rated 5 out of 5 by from turbo tax is the best I have been using turbo tax for years I love how they carry over last years return . This is the first time I had to call because I sold rental properties William ( Bill) was excellent I mean excellent he went above and beyond to help me. We both learned things tonight He was so gracious and we deleted and re-entered thing till we got every thing right!!! I can't thank him enough I will continue to use turbo tax for years to come !!!!
Date published: 2021-05-12
Rated 2 out of 5 by from Underperformed compared to previous years I've been using Turbotax for over 10 years on different computers, usually Apple. Some time ago, I had to switch to an HP all-in-one computer (2 years old), and the Turbotax software was paralyzingly slow- whether it was opening, saving, downloading software updates, pop-up windows, you name it. There were no other active programs running at the same time, so there is something bloated about the program that recent model HP desktops cannot handle efficiently. And, why is it that, weeks after the original filing date of 4/15, now revised to 5/17/21, Turbotax still says it has program updates it needs to download and install? Either you were ready by April 15 or you were not. Or even May 1. Or even May 11.
Date published: 2021-05-12
Rated 5 out of 5 by from TURBO TAX IS AWESOME IT IS VERY EASY TO DO YOU JUST FOLLOW THE DIRECTION
Date published: 2021-05-12
Rated 5 out of 5 by from AWESOME ! VERY GOOD. EASY TO USE ! simple instructions. will use it next year also.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is great It was a good experience using the Turbo Tax software
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1581