TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from 20% discount wasn’t applied I received an email offering a 20% discount and it was not applied to my Federal return. Very disappointing.
Date published: 2023-04-17
Rated 5 out of 5 by from Federal & State Returns Easy... well organized... helpful information boxes.... took less than 30 Minutes
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax was excellent My first time using Turbotax and it went almost flawless. All the answer to the questions were clear and concise and steps to complete taxes easy to follow. Thank you.
Date published: 2023-04-17
Rated 5 out of 5 by from Fast & Easy!! Not much typing! straight forward in direction. Loved it.
Date published: 2023-04-17
Rated 4 out of 5 by from Missing "explanations", but overall good. I have used TurboTax for over a decade and I have rarely encountered any issues. This year I only encountered one in the dependent care credit. It stated that we did not qualify but it did not give an answer why. Having to pay for somone to tell me I may not get money seems unfair. When I asked the system it only said "we dont have the answer now." It took me several days to find an answer elsewhere. That has been the only issue I have ever had. Overall I like it and recommend it.
Date published: 2023-04-17
Rated 2 out of 5 by from Software not ready for filing date Frustrated with the readiness of the software. The desktop software has errors that cannot be corrected before electronic filing leaving the taxpayer to seek an alternate submission method before the deadline.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Makes it Easy Using Turbo Tax year after year makes the process so much easier. The system does a great job with helpful tips and guiding you through the process. I do always have to come back and add a few things though. Non-deductible IRA contributions is always one.
Date published: 2023-04-17
Rated 5 out of 5 by from Best way to file your taxes, love it!! I have been filing my taxes for years with turbo tax. Fastest worry-free way to file your taxes!
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo tax is ok, but it is expensive Turbo tax does a pretty good job of guiding through the tax return issues. If there is something out of the ordinary, then turbo tax is much more difficult to navigate. In my instance it was difficult to find how to enter the selling of a house I had inherited and the maintenance and upkeep before resell. Also, turbo tax tends to create some of its own issues and then barely shows me a form to correct it. It is a form out of the blue that I have not dealt with up until that point and it is difficult to determine if I am doing the right thing and what this form is actually for.
Date published: 2023-04-17
Rated 1 out of 5 by from FORCED TO PAY we have to pay to do our taxes because turbotax keeps lobbying the government to keep taxes complicated. enjoy your free money, turbotax.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1581
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from 20% discount wasn’t applied I received an email offering a 20% discount and it was not applied to my Federal return. Very disappointing.
Date published: 2023-04-17
Rated 5 out of 5 by from Federal & State Returns Easy... well organized... helpful information boxes.... took less than 30 Minutes
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax was excellent My first time using Turbotax and it went almost flawless. All the answer to the questions were clear and concise and steps to complete taxes easy to follow. Thank you.
Date published: 2023-04-17
Rated 5 out of 5 by from Fast & Easy!! Not much typing! straight forward in direction. Loved it.
Date published: 2023-04-17
Rated 4 out of 5 by from Missing "explanations", but overall good. I have used TurboTax for over a decade and I have rarely encountered any issues. This year I only encountered one in the dependent care credit. It stated that we did not qualify but it did not give an answer why. Having to pay for somone to tell me I may not get money seems unfair. When I asked the system it only said "we dont have the answer now." It took me several days to find an answer elsewhere. That has been the only issue I have ever had. Overall I like it and recommend it.
Date published: 2023-04-17
Rated 2 out of 5 by from Software not ready for filing date Frustrated with the readiness of the software. The desktop software has errors that cannot be corrected before electronic filing leaving the taxpayer to seek an alternate submission method before the deadline.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Makes it Easy Using Turbo Tax year after year makes the process so much easier. The system does a great job with helpful tips and guiding you through the process. I do always have to come back and add a few things though. Non-deductible IRA contributions is always one.
Date published: 2023-04-17
Rated 5 out of 5 by from Best way to file your taxes, love it!! I have been filing my taxes for years with turbo tax. Fastest worry-free way to file your taxes!
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo tax is ok, but it is expensive Turbo tax does a pretty good job of guiding through the tax return issues. If there is something out of the ordinary, then turbo tax is much more difficult to navigate. In my instance it was difficult to find how to enter the selling of a house I had inherited and the maintenance and upkeep before resell. Also, turbo tax tends to create some of its own issues and then barely shows me a form to correct it. It is a form out of the blue that I have not dealt with up until that point and it is difficult to determine if I am doing the right thing and what this form is actually for.
Date published: 2023-04-17
Rated 1 out of 5 by from FORCED TO PAY we have to pay to do our taxes because turbotax keeps lobbying the government to keep taxes complicated. enjoy your free money, turbotax.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1581