TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Great except for document import Great experience, but ended up having to manually type in all the documents. When I tried to upload the documents, it inserted "IN" as the state on all documents instead of my correct state (MO). As a result, all the zip codes were rejected upon checking because they did not match. There is no option to fix the address, so I had to go back and delete them and then manually enter all the values.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Assistance on My Return My Turbo Tax Live Expert was great. Patient and clear.
Date published: 2023-04-17
Rated 3 out of 5 by from NOT HAPPY ABOUT COST OF FILING UPSET DO TO WHEN STARTING OUT IN FILING I DID NO COST $0 WHEN I NEEDED TO ADD 1099R WAS ASKED TO UPGRADE TO NEXT LEVEL FOR $71 WHICH ALSO DID STATE. WHEN I WAS AT THE END YOU CHARGED ME $145 PLUS $35 FOR EFILE. VERY MISLEADING ON COST. TRIED ASKING THRU CHAT AND WAS SENT TO READ SEVERAL THINGS, I HAVE NEVER PAID THIS MUCH, I AM ON SS DISABLITY AND DONE HAVE THE FUNDS TO PAY $185
Date published: 2023-04-17
Rated 5 out of 5 by from LOVE TURBO TAX! Had a lot of unusual circumstances to claim for 2022 and they helped me capture it al!
Date published: 2023-04-17
Rated 1 out of 5 by from Your system is BROKEN On my state filing it kept asking for an apartment number and I DO NOT live in an apartment. This has been an infuriating process and I will not be using your software again next year!!!
Date published: 2023-04-17
Rated 4 out of 5 by from Helpful and somewhat straight forward Pretty easy to use. 3rd year in a row I've used this product.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is very user-friendly Each step was encouraging and well-formatted to direct my attention toward the next step. The TurboTax website had no distractions, a pleasing interface, and timely animations with quick-links and pop-up dialogues to explain each small question I had!
Date published: 2023-04-17
Rated 4 out of 5 by from Love Tutbo tax I got excellent support from the TT team today on Form 1116. Love the easy import feature and now, just drop the pdfs from your laptop. Can K1's be simplified?
Date published: 2023-04-17
Rated 5 out of 5 by from Still a quality product Well organized, easy to use up to date with the technology
Date published: 2023-04-17
Rated 5 out of 5 by from Beyond simple - FANTASTIC! TurboTax is very easy to use as it walks you through the entire process of filing your taxes, offers information AND assistance at every step in the process, and both online and over the phone assistance really does help. I have been using this for several years now and will never file my taxes any other way.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1555
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Great except for document import Great experience, but ended up having to manually type in all the documents. When I tried to upload the documents, it inserted "IN" as the state on all documents instead of my correct state (MO). As a result, all the zip codes were rejected upon checking because they did not match. There is no option to fix the address, so I had to go back and delete them and then manually enter all the values.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Assistance on My Return My Turbo Tax Live Expert was great. Patient and clear.
Date published: 2023-04-17
Rated 3 out of 5 by from NOT HAPPY ABOUT COST OF FILING UPSET DO TO WHEN STARTING OUT IN FILING I DID NO COST $0 WHEN I NEEDED TO ADD 1099R WAS ASKED TO UPGRADE TO NEXT LEVEL FOR $71 WHICH ALSO DID STATE. WHEN I WAS AT THE END YOU CHARGED ME $145 PLUS $35 FOR EFILE. VERY MISLEADING ON COST. TRIED ASKING THRU CHAT AND WAS SENT TO READ SEVERAL THINGS, I HAVE NEVER PAID THIS MUCH, I AM ON SS DISABLITY AND DONE HAVE THE FUNDS TO PAY $185
Date published: 2023-04-17
Rated 5 out of 5 by from LOVE TURBO TAX! Had a lot of unusual circumstances to claim for 2022 and they helped me capture it al!
Date published: 2023-04-17
Rated 1 out of 5 by from Your system is BROKEN On my state filing it kept asking for an apartment number and I DO NOT live in an apartment. This has been an infuriating process and I will not be using your software again next year!!!
Date published: 2023-04-17
Rated 4 out of 5 by from Helpful and somewhat straight forward Pretty easy to use. 3rd year in a row I've used this product.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is very user-friendly Each step was encouraging and well-formatted to direct my attention toward the next step. The TurboTax website had no distractions, a pleasing interface, and timely animations with quick-links and pop-up dialogues to explain each small question I had!
Date published: 2023-04-17
Rated 4 out of 5 by from Love Tutbo tax I got excellent support from the TT team today on Form 1116. Love the easy import feature and now, just drop the pdfs from your laptop. Can K1's be simplified?
Date published: 2023-04-17
Rated 5 out of 5 by from Still a quality product Well organized, easy to use up to date with the technology
Date published: 2023-04-17
Rated 5 out of 5 by from Beyond simple - FANTASTIC! TurboTax is very easy to use as it walks you through the entire process of filing your taxes, offers information AND assistance at every step in the process, and both online and over the phone assistance really does help. I have been using this for several years now and will never file my taxes any other way.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1555