TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Student
Rated 5 out of 5 by from easy to use We've been using Turbo Tax for years. I highly recommend them
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax Full Service and Mark! We had a great experience! Mark was very easy to work with and patient with all the questions we asked. Thank you Mark!!
Date published: 2021-05-12
Rated 5 out of 5 by from FABULOUS PRODUCT!! EXTREMELY EASY TO USE, STEP. BY STEP WITH INSTRUCTION INFORMATION
Date published: 2021-05-12
Rated 4 out of 5 by from TurboTax is easy to use I am overall very happy - my complicated taxes were able to be handled with ease. Much of my income was while in a combat zone and some not taxable. TurboTax helped me get a good federal refund. Unfortunately, I was charged to file my return despite being active duty military. I asked the chat box and was given no solution to this. Hopefully this will be made easier in the future.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is great. Have been using Turbo Tax for 30 plus years and haven't been audited even once.
Date published: 2021-05-12
Rated 4 out of 5 by from Not too bad, easy except one thing... I needed to enter 2 package/document IDs and it only let me enter one. I decided to clear and start over and could still never get back to enter either the original package/document id let alone a second, so it made it worse. Talked to 2 friendly support personnel but still unable to fix the issue.
Date published: 2021-05-12
Rated 3 out of 5 by from Turbo Tax used to be Awesome I have used Turbo Tax for years and it has been a great program. The questions and calculations are still good, but they seem to lacking the programming to make it the great program it used to be. It was far from easy this year to e-file through the program. I looked at the forum and found that I had to do a workaround by running as administrator to enter payment to e-file my state taxes. By running as administrator, I also had to reenter the license code to get back in. I should not have to do a workaround. According to forums, this has been a problem for at least 2 years now. Person after person has posted and it appears that the bug has not been fixed. Please fix this. I don't want to pay for a program that only "almost works."
Date published: 2021-05-12
Rated 4 out of 5 by from Turbo Tax Do not like trying get pay for an upgrade every 10 minutes. Did not see an option to file my state returns myself, but had to pay 50 dollars for NC and GA = 100
Date published: 2021-05-12
Rated 4 out of 5 by from Simply & easy It was very easy and simple to file my taxes with Turbo Tax.....I would recommend to all without hesitation.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax Walks You Through Everything Never fret, because they have your back. Everything is explained and makes it so easy.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1535
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from easy to use We've been using Turbo Tax for years. I highly recommend them
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax Full Service and Mark! We had a great experience! Mark was very easy to work with and patient with all the questions we asked. Thank you Mark!!
Date published: 2021-05-12
Rated 5 out of 5 by from FABULOUS PRODUCT!! EXTREMELY EASY TO USE, STEP. BY STEP WITH INSTRUCTION INFORMATION
Date published: 2021-05-12
Rated 4 out of 5 by from TurboTax is easy to use I am overall very happy - my complicated taxes were able to be handled with ease. Much of my income was while in a combat zone and some not taxable. TurboTax helped me get a good federal refund. Unfortunately, I was charged to file my return despite being active duty military. I asked the chat box and was given no solution to this. Hopefully this will be made easier in the future.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is great. Have been using Turbo Tax for 30 plus years and haven't been audited even once.
Date published: 2021-05-12
Rated 4 out of 5 by from Not too bad, easy except one thing... I needed to enter 2 package/document IDs and it only let me enter one. I decided to clear and start over and could still never get back to enter either the original package/document id let alone a second, so it made it worse. Talked to 2 friendly support personnel but still unable to fix the issue.
Date published: 2021-05-12
Rated 3 out of 5 by from Turbo Tax used to be Awesome I have used Turbo Tax for years and it has been a great program. The questions and calculations are still good, but they seem to lacking the programming to make it the great program it used to be. It was far from easy this year to e-file through the program. I looked at the forum and found that I had to do a workaround by running as administrator to enter payment to e-file my state taxes. By running as administrator, I also had to reenter the license code to get back in. I should not have to do a workaround. According to forums, this has been a problem for at least 2 years now. Person after person has posted and it appears that the bug has not been fixed. Please fix this. I don't want to pay for a program that only "almost works."
Date published: 2021-05-12
Rated 4 out of 5 by from Turbo Tax Do not like trying get pay for an upgrade every 10 minutes. Did not see an option to file my state returns myself, but had to pay 50 dollars for NC and GA = 100
Date published: 2021-05-12
Rated 4 out of 5 by from Simply & easy It was very easy and simple to file my taxes with Turbo Tax.....I would recommend to all without hesitation.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax Walks You Through Everything Never fret, because they have your back. Everything is explained and makes it so easy.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1535