TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax does everything I need It did everything I needed. Glad it let me pay my taxes directly through it.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and Fast Turbo Tax was Easy and Fast . I completed Federal and multiple states simply from my laptop.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome! Om made it smooth and reliable. He was patient and did a wonderful job.
Date published: 2023-04-17
Rated 3 out of 5 by from great until the end when it comes time to pay/file everything is great until it gets to the end where only part of the screens are visible on my monitor. I have to change over to tablet mode and use tab key blindly hoping to move forward in the process. very irritating.
Date published: 2023-04-17
Rated 2 out of 5 by from First Year to have Issues with Turbo Tax I had a very very difficult time correcting the State code on a couple of forms. It would ask me to correct the Zip Code, because I guess it didn't match the state code. The real problem was that the State code was wrong, but it wouldn't allow me to correct that. Turbo Tax input the date and apparently got it wrong. VERY FRUSTRATING!! I had to print my tax return with all the worksheets, then search for which form was incorrect. Once found, I had to go to tools and delete the form with the issue and enter the data by hand.
Date published: 2023-04-17
Rated 5 out of 5 by from Been Using Turbo Tax Online for over 20 years I love Turbo Tax. I am appreciative to your Tax Specialist, Gina, who helped me correct the one error I could not resolve on my own. She is an asst to Intuit Corporation.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! It is easy to use, quick, convenient, and could be better! I have be using it for years and will continue for years to come!
Date published: 2023-04-17
Rated 3 out of 5 by from Too many ad partners and self promotion Drop the ads, the infinite scrolling "okay, now we're going to do this." Make this for actual adults not like a cartoon powerpoint slide that takes an eternity to get through. Also, stop with the self-promotion and trying to trick people into upgrading because they hit the wrong box. And just because you have an ad partner doesn't mean that "Credit KaRmA" is how people want to get their returns back. Your platform is becoming a complete joke.
Date published: 2023-04-17
Rated 1 out of 5 by from Disappointing this year It was nearly impossible to address the errors that were found during the final check. The feedback was not user friendly and fixing the forms took me back to having the 90's era of complicated computing. I will not be using Turbo tax Business again. It was clear that they wanted to sell the guided option because the instructions were poor at best.
Date published: 2023-04-17
Rated 3 out of 5 by from Relatively easy but buried fees at the end Makes it seem like you'll be done faster than you actually are. Promises offers at the beginning that are not honored when you pay, keeps offering add-ons even when promised they won't as you start, and gets you tired on purpose so you ignore additional fees that are buried after tons of text and screens. I realized it was going to be more expensive than offered at the beginning and had to go back and waste additional time to remove a $39 fee just to take out my payment from my refund.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1526
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax does everything I need It did everything I needed. Glad it let me pay my taxes directly through it.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and Fast Turbo Tax was Easy and Fast . I completed Federal and multiple states simply from my laptop.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome! Om made it smooth and reliable. He was patient and did a wonderful job.
Date published: 2023-04-17
Rated 3 out of 5 by from great until the end when it comes time to pay/file everything is great until it gets to the end where only part of the screens are visible on my monitor. I have to change over to tablet mode and use tab key blindly hoping to move forward in the process. very irritating.
Date published: 2023-04-17
Rated 2 out of 5 by from First Year to have Issues with Turbo Tax I had a very very difficult time correcting the State code on a couple of forms. It would ask me to correct the Zip Code, because I guess it didn't match the state code. The real problem was that the State code was wrong, but it wouldn't allow me to correct that. Turbo Tax input the date and apparently got it wrong. VERY FRUSTRATING!! I had to print my tax return with all the worksheets, then search for which form was incorrect. Once found, I had to go to tools and delete the form with the issue and enter the data by hand.
Date published: 2023-04-17
Rated 5 out of 5 by from Been Using Turbo Tax Online for over 20 years I love Turbo Tax. I am appreciative to your Tax Specialist, Gina, who helped me correct the one error I could not resolve on my own. She is an asst to Intuit Corporation.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! It is easy to use, quick, convenient, and could be better! I have be using it for years and will continue for years to come!
Date published: 2023-04-17
Rated 3 out of 5 by from Too many ad partners and self promotion Drop the ads, the infinite scrolling "okay, now we're going to do this." Make this for actual adults not like a cartoon powerpoint slide that takes an eternity to get through. Also, stop with the self-promotion and trying to trick people into upgrading because they hit the wrong box. And just because you have an ad partner doesn't mean that "Credit KaRmA" is how people want to get their returns back. Your platform is becoming a complete joke.
Date published: 2023-04-17
Rated 1 out of 5 by from Disappointing this year It was nearly impossible to address the errors that were found during the final check. The feedback was not user friendly and fixing the forms took me back to having the 90's era of complicated computing. I will not be using Turbo tax Business again. It was clear that they wanted to sell the guided option because the instructions were poor at best.
Date published: 2023-04-17
Rated 3 out of 5 by from Relatively easy but buried fees at the end Makes it seem like you'll be done faster than you actually are. Promises offers at the beginning that are not honored when you pay, keeps offering add-ons even when promised they won't as you start, and gets you tired on purpose so you ignore additional fees that are buried after tons of text and screens. I realized it was going to be more expensive than offered at the beginning and had to go back and waste additional time to remove a $39 fee just to take out my payment from my refund.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1526