TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from awesome system It words great! It is super easy to use and very user friendly.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is a great way to get your taxes done Glad to have used Turbo Tax these past few years. Got my confidence back with easy use of the program and thanks to Scott for explaining what my brain couldn't comprehend pertaining to the Insurance Affordable Care Act and how the credits work. Turbo Tax Employees and helpers are patient, quick to respond and supportive. Thanks Again! Whew! Glad It's Behind Us Now.....
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax great help the live chat was the biggest help. very nice and helpful. i needed a lot of help and they stayed with me for a long time. very patient.
Date published: 2023-04-17
Rated 3 out of 5 by from Obvious error not caught TurboTax asked me at the very start whether or not I had an identity theft prevention number. I said YES. TurboTax never asked me for this number, and did not catch during its "detailed review" of my filing that the number was missing. This resulted in my return being rejected.
Date published: 2023-04-17
Rated 2 out of 5 by from New Format is Challenging It looks like TurboTax made some changes to the existing format. We have a small agricultural business and the Form C didn't populate until we went back to the section to manually input the revenue and expenses. In the past, the tool automatically prompted us to enter our revenue/expenses based on historical entries.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple to use and inexpensive This program takes you through step by step it is very simple it will prompt you to address any situations and it seems to be able to find all kinds of tax breaks. Great information available if you have questions.
Date published: 2023-04-17
Rated 3 out of 5 by from I Don't Like TT anymore I am used to using TTax, but the on line option stinks. There is practically no help give n. The information provided is general and not specific to my needs and usually refers to something else that is not provided. I honestly do not know if I got good information for filing my taxes or not! An example is the stupid questions asked in this survey that simply look like you are just lumping me into a general category that doesn't begin to address my tax situation and do not ask any questions about TTax itself.
Date published: 2023-04-17
Rated 1 out of 5 by from Poor Very Poor Very Bad. nickel and dimeing fees for simple filing.
Date published: 2023-04-17
Rated 5 out of 5 by from Accurate and concise. Program moved me through step by step. Was able to access and read additional information.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax continues ease of use! TurboTax continues its focus on usability, making the process quick and easy to walk through every section of a return.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1521
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from awesome system It words great! It is super easy to use and very user friendly.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is a great way to get your taxes done Glad to have used Turbo Tax these past few years. Got my confidence back with easy use of the program and thanks to Scott for explaining what my brain couldn't comprehend pertaining to the Insurance Affordable Care Act and how the credits work. Turbo Tax Employees and helpers are patient, quick to respond and supportive. Thanks Again! Whew! Glad It's Behind Us Now.....
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax great help the live chat was the biggest help. very nice and helpful. i needed a lot of help and they stayed with me for a long time. very patient.
Date published: 2023-04-17
Rated 3 out of 5 by from Obvious error not caught TurboTax asked me at the very start whether or not I had an identity theft prevention number. I said YES. TurboTax never asked me for this number, and did not catch during its "detailed review" of my filing that the number was missing. This resulted in my return being rejected.
Date published: 2023-04-17
Rated 2 out of 5 by from New Format is Challenging It looks like TurboTax made some changes to the existing format. We have a small agricultural business and the Form C didn't populate until we went back to the section to manually input the revenue and expenses. In the past, the tool automatically prompted us to enter our revenue/expenses based on historical entries.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple to use and inexpensive This program takes you through step by step it is very simple it will prompt you to address any situations and it seems to be able to find all kinds of tax breaks. Great information available if you have questions.
Date published: 2023-04-17
Rated 3 out of 5 by from I Don't Like TT anymore I am used to using TTax, but the on line option stinks. There is practically no help give n. The information provided is general and not specific to my needs and usually refers to something else that is not provided. I honestly do not know if I got good information for filing my taxes or not! An example is the stupid questions asked in this survey that simply look like you are just lumping me into a general category that doesn't begin to address my tax situation and do not ask any questions about TTax itself.
Date published: 2023-04-17
Rated 1 out of 5 by from Poor Very Poor Very Bad. nickel and dimeing fees for simple filing.
Date published: 2023-04-17
Rated 5 out of 5 by from Accurate and concise. Program moved me through step by step. Was able to access and read additional information.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax continues ease of use! TurboTax continues its focus on usability, making the process quick and easy to walk through every section of a return.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1521