TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from Lost Out In A Higher Return Due to a Bug The cash contributions towards charitable funds line had a bug so I lost out on my full return because it wouldn't accept the maximum deduction of $300. I did my taxes months ago and kept checking to see if this bug was fixed and now I'm up against the deadline so I submitted it without this. Very frustrating when I pay to use this software. Wish I could get my full tax refund !!! Probably won't use it next year and will just use a tax accountant.
Date published: 2021-05-13
Rated 2 out of 5 by from This year return has bug for mortgage interest I have been used turbotax for over 10 years, never have issue before. However, this year's return has bug of mortgage interest report. It's shame that already May 12, the bug is still not fixed, and I need to search online for the solution and manually fix it. Hopefully next year's software without similar issue that gain my trust back.
Date published: 2021-05-13
Rated 5 out of 5 by from non computer friendly Able to look up information and explanations fairly easily. Explanations clear, and had additional information to clarify information. Able to start and stop. able to identify issues that were missed or did not understand. Gave numbers from documents that provided the requested information,
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is awesome! The software is easy to use. Thank you. CPA are very helpful.
Date published: 2021-05-13
Rated 5 out of 5 by from This process is super easy and intuitive From start to finish the software was easy to navigate with helpful links and support
Date published: 2021-05-13
Rated 4 out of 5 by from TurboTax rocks but little pricy It's very easy to use and walks you through the entire process step-by-step. I have had prior difficulties with filing as if you need to go back it takes you far back and feels as if you are starting over. But other than that it is great. The fees at the end are a little high and it often prompts you to upgrade.
Date published: 2021-05-13
Rated 3 out of 5 by from Product good tax experts need product training Product is good, guides step by step. However, in certain specific situations the questions are confusing. I had to call tax expert twice. First one did not know anything. Second person was very helpful knew basic questions but missed properly guiding with question for two Form 1098 due to 2 mortgage statements
Date published: 2021-05-13
Rated 4 out of 5 by from Filing Lyft with TurboTax The process was quick and easily understandable. I will continue to use their services the reason why I gave four stars versus five is because Lyft provided the service would be 100% free and TurboTax consistently I was trying to get $60 to file it (MAX).. Besides that it is a wonderful service taxes filed easy.
Date published: 2021-05-13
Rated 1 out of 5 by from Poor customer service Getting ready to file my state taxes and turbo tax requested proof of purchase. I'd already filed one return. I couldn't find my original box and couldn't get a support person on the phone. Had to file by mail.
Date published: 2021-05-13
Rated 5 out of 5 by from Awesome Great experience, loved it , amazing , woo hoo, abba dabba jabba
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1485
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Lost Out In A Higher Return Due to a Bug The cash contributions towards charitable funds line had a bug so I lost out on my full return because it wouldn't accept the maximum deduction of $300. I did my taxes months ago and kept checking to see if this bug was fixed and now I'm up against the deadline so I submitted it without this. Very frustrating when I pay to use this software. Wish I could get my full tax refund !!! Probably won't use it next year and will just use a tax accountant.
Date published: 2021-05-13
Rated 2 out of 5 by from This year return has bug for mortgage interest I have been used turbotax for over 10 years, never have issue before. However, this year's return has bug of mortgage interest report. It's shame that already May 12, the bug is still not fixed, and I need to search online for the solution and manually fix it. Hopefully next year's software without similar issue that gain my trust back.
Date published: 2021-05-13
Rated 5 out of 5 by from non computer friendly Able to look up information and explanations fairly easily. Explanations clear, and had additional information to clarify information. Able to start and stop. able to identify issues that were missed or did not understand. Gave numbers from documents that provided the requested information,
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is awesome! The software is easy to use. Thank you. CPA are very helpful.
Date published: 2021-05-13
Rated 5 out of 5 by from This process is super easy and intuitive From start to finish the software was easy to navigate with helpful links and support
Date published: 2021-05-13
Rated 4 out of 5 by from TurboTax rocks but little pricy It's very easy to use and walks you through the entire process step-by-step. I have had prior difficulties with filing as if you need to go back it takes you far back and feels as if you are starting over. But other than that it is great. The fees at the end are a little high and it often prompts you to upgrade.
Date published: 2021-05-13
Rated 3 out of 5 by from Product good tax experts need product training Product is good, guides step by step. However, in certain specific situations the questions are confusing. I had to call tax expert twice. First one did not know anything. Second person was very helpful knew basic questions but missed properly guiding with question for two Form 1098 due to 2 mortgage statements
Date published: 2021-05-13
Rated 4 out of 5 by from Filing Lyft with TurboTax The process was quick and easily understandable. I will continue to use their services the reason why I gave four stars versus five is because Lyft provided the service would be 100% free and TurboTax consistently I was trying to get $60 to file it (MAX).. Besides that it is a wonderful service taxes filed easy.
Date published: 2021-05-13
Rated 1 out of 5 by from Poor customer service Getting ready to file my state taxes and turbo tax requested proof of purchase. I'd already filed one return. I couldn't find my original box and couldn't get a support person on the phone. Had to file by mail.
Date published: 2021-05-13
Rated 5 out of 5 by from Awesome Great experience, loved it , amazing , woo hoo, abba dabba jabba
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1485