TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 1 out of 5 by from Frustrating Experience I've used TurboTax for 20 or more years. This year and last year, the CD software would not load and I had to take it to the Geek Squad to get it loaded. Then this year, I got my taxes all done and it would not file my federal taxes electronically - said I need to update my software. I tried this 4 times and each time it said my software was updated, but when I tried to send it electronically, if failed again saying I needed to do an update. So after paying for the convenience of electronic filing, I still have to print and mail my returns. Next year, I may go to a different software. I'm tired of screwing around with this - especially when TurboTax does not provide a toll-free help number when users have problems. You're the only company I know that provides a product and then has no one customer service to help people who buy your product.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbotax needs work! Its been easy for me since 2009; when I first started using it ~ Nuff said.......! PeriodT
Date published: 2021-05-11
Rated 5 out of 5 by from Exceptional service, knowledgeable beyond belief! Yvonne was the best tax preparation person I have ever had the pleasure to work with. She was through and concise with speed of a NASCAR racer!
Date published: 2021-05-11
Rated 4 out of 5 by from TurboTax was great Easy to calculate, file my return and get closure to this process.
Date published: 2021-05-11
Rated 5 out of 5 by from Made filing taxes easy and less painful. I am always nervous about taxes especially now that I am a widow. We have used Turbo Tax for many years and have always been satisfied and so far am again.
Date published: 2021-05-11
Rated 2 out of 5 by from Usually...turbo tax is awesome This year I bought the Premier turbo tax program, as normal. Was supposed to be compatible with our windows 8 system. It was NOT! It would not allow the updates, and therefore would not load the program. saw We had to go out and buy a new computer to do our taxes! Not the original plan to spend $700 to do our taxes. Should have gone to HRBlock! Would have been cheaper! $70 for the software...$700 for the computer...days of frustration.... hmmmm!
Date published: 2021-05-11
Rated 5 out of 5 by from Great I have been using Turbo Tax for over 15 years. I love the carry forward feature
Date published: 2021-05-11
Rated 4 out of 5 by from There's several problems with the software On Soc. Sec. benefits, Turbo kept asking for street address, payer id and payer zip. this info is not provided on Form SSA-1099. I finally was able to get through this with a po box # and payer id from my OPM 1099 and a zip for my former employer HHS.
Date published: 2021-05-11
Rated 1 out of 5 by from No free state file Turbo tax can easily afford to let the state file be free. I will probably not use this product next year
Date published: 2021-05-11
Rated 5 out of 5 by from Simply Awesome I had assistance from Adrian and she was very quick, direct, and professional. What an awesome experience!!!
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1485
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Frustrating Experience I've used TurboTax for 20 or more years. This year and last year, the CD software would not load and I had to take it to the Geek Squad to get it loaded. Then this year, I got my taxes all done and it would not file my federal taxes electronically - said I need to update my software. I tried this 4 times and each time it said my software was updated, but when I tried to send it electronically, if failed again saying I needed to do an update. So after paying for the convenience of electronic filing, I still have to print and mail my returns. Next year, I may go to a different software. I'm tired of screwing around with this - especially when TurboTax does not provide a toll-free help number when users have problems. You're the only company I know that provides a product and then has no one customer service to help people who buy your product.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbotax needs work! Its been easy for me since 2009; when I first started using it ~ Nuff said.......! PeriodT
Date published: 2021-05-11
Rated 5 out of 5 by from Exceptional service, knowledgeable beyond belief! Yvonne was the best tax preparation person I have ever had the pleasure to work with. She was through and concise with speed of a NASCAR racer!
Date published: 2021-05-11
Rated 4 out of 5 by from TurboTax was great Easy to calculate, file my return and get closure to this process.
Date published: 2021-05-11
Rated 5 out of 5 by from Made filing taxes easy and less painful. I am always nervous about taxes especially now that I am a widow. We have used Turbo Tax for many years and have always been satisfied and so far am again.
Date published: 2021-05-11
Rated 2 out of 5 by from Usually...turbo tax is awesome This year I bought the Premier turbo tax program, as normal. Was supposed to be compatible with our windows 8 system. It was NOT! It would not allow the updates, and therefore would not load the program. saw We had to go out and buy a new computer to do our taxes! Not the original plan to spend $700 to do our taxes. Should have gone to HRBlock! Would have been cheaper! $70 for the software...$700 for the computer...days of frustration.... hmmmm!
Date published: 2021-05-11
Rated 5 out of 5 by from Great I have been using Turbo Tax for over 15 years. I love the carry forward feature
Date published: 2021-05-11
Rated 4 out of 5 by from There's several problems with the software On Soc. Sec. benefits, Turbo kept asking for street address, payer id and payer zip. this info is not provided on Form SSA-1099. I finally was able to get through this with a po box # and payer id from my OPM 1099 and a zip for my former employer HHS.
Date published: 2021-05-11
Rated 1 out of 5 by from No free state file Turbo tax can easily afford to let the state file be free. I will probably not use this product next year
Date published: 2021-05-11
Rated 5 out of 5 by from Simply Awesome I had assistance from Adrian and she was very quick, direct, and professional. What an awesome experience!!!
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1485