TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Glitzes happen I have used Turbo Tax for at least 10 years and have had no problems until now. This afternoon while I was working on the taxes, something happened, it crashed and I lost all that I had done including inserting our social security benefits. When I re entered everything those were omitted. And as a result the initial submission was rejected. When I cheked the printout I discovered the error and immediately fixed it but had to wait until I was notified of the problem to amend the return.
Date published: 2021-05-10
Rated 4 out of 5 by from It is convenient I called about a question and the expert was very helpful
Date published: 2021-05-10
Rated 1 out of 5 by from Frustrating service Not user friendly at all! It kept making me fill out a form that didn’t apply to me and wouldn’t let me e-file without it, but I also couldn’t delete it. The robots don’t help at alll either, just made me more frustrated. When I finally got through to a real human (after waiting on hold for 40 minutes) to show me how to delete the form she was very kind and helpful. Very frustrating experience.
Date published: 2021-05-10
Rated 5 out of 5 by from Awesome Service This was my first time using this service. I was pleasantly surprised how easy it was. The expert that I was matched with was stellar.
Date published: 2021-05-10
Rated 2 out of 5 by from TurboTax needs to give customers more real HELP TurboTax needs to get a CHAT help. I have tried to get in touch to someone for a 1099INT form and there was no way to convey my questions but get lots of options. I paid $150 dollars for what? I am not going to your office with paperwork. I am entering all my information. What are the charges for? I am pretty upset. I could have been done with taxes on Saturday 5/8.
Date published: 2021-05-10
Rated 5 out of 5 by from Great work, for AD Militiary Amazing , the live chat works wonders, any military person should use.
Date published: 2021-05-10
Rated 3 out of 5 by from Not as good as in the past In previous years, TT was smooth and flawless. This year it was more difficult to use. I had to re-enter data multiple times; had trouble correcting errors that it found. Very frustrating experience this year.
Date published: 2021-05-10
Rated 3 out of 5 by from Finally some help There is a bug in the download version of Turbotax impacting very few people. There is no way to delete dependents on a state return if they were entered in error. I was helped by Darnelle who showed me how to delete the state return and reenter (fed return OK)
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Awesome! James was awesome will use your service next year.
Date published: 2021-05-10
Rated 3 out of 5 by from TOO MANY POP UPS and errors There were too many pop ups taking me to different sites that had no real bearing on my return. I also have had 5 different rejections of my form from the IRS. I have done what you said to do to fix the problem with no fix. Even your review process is insane.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1484
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Glitzes happen I have used Turbo Tax for at least 10 years and have had no problems until now. This afternoon while I was working on the taxes, something happened, it crashed and I lost all that I had done including inserting our social security benefits. When I re entered everything those were omitted. And as a result the initial submission was rejected. When I cheked the printout I discovered the error and immediately fixed it but had to wait until I was notified of the problem to amend the return.
Date published: 2021-05-10
Rated 4 out of 5 by from It is convenient I called about a question and the expert was very helpful
Date published: 2021-05-10
Rated 1 out of 5 by from Frustrating service Not user friendly at all! It kept making me fill out a form that didn’t apply to me and wouldn’t let me e-file without it, but I also couldn’t delete it. The robots don’t help at alll either, just made me more frustrated. When I finally got through to a real human (after waiting on hold for 40 minutes) to show me how to delete the form she was very kind and helpful. Very frustrating experience.
Date published: 2021-05-10
Rated 5 out of 5 by from Awesome Service This was my first time using this service. I was pleasantly surprised how easy it was. The expert that I was matched with was stellar.
Date published: 2021-05-10
Rated 2 out of 5 by from TurboTax needs to give customers more real HELP TurboTax needs to get a CHAT help. I have tried to get in touch to someone for a 1099INT form and there was no way to convey my questions but get lots of options. I paid $150 dollars for what? I am not going to your office with paperwork. I am entering all my information. What are the charges for? I am pretty upset. I could have been done with taxes on Saturday 5/8.
Date published: 2021-05-10
Rated 5 out of 5 by from Great work, for AD Militiary Amazing , the live chat works wonders, any military person should use.
Date published: 2021-05-10
Rated 3 out of 5 by from Not as good as in the past In previous years, TT was smooth and flawless. This year it was more difficult to use. I had to re-enter data multiple times; had trouble correcting errors that it found. Very frustrating experience this year.
Date published: 2021-05-10
Rated 3 out of 5 by from Finally some help There is a bug in the download version of Turbotax impacting very few people. There is no way to delete dependents on a state return if they were entered in error. I was helped by Darnelle who showed me how to delete the state return and reenter (fed return OK)
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Awesome! James was awesome will use your service next year.
Date published: 2021-05-10
Rated 3 out of 5 by from TOO MANY POP UPS and errors There were too many pop ups taking me to different sites that had no real bearing on my return. I also have had 5 different rejections of my form from the IRS. I have done what you said to do to fix the problem with no fix. Even your review process is insane.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1484