TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from I always use Turbo tax I always use Turbo Tax...I have for YEARS, and I would recommend to anyone else!
Date published: 2023-04-17
Rated 1 out of 5 by from I hate this service now. I hate this service now. I didnt know I was going to HAVE to pay just because I had self employment income. They made me sign up for a service i didnt even want. I will not use this service next year.
Date published: 2023-04-17
Rated 5 out of 5 by from fine fine it worked on i hate the review process really i have to have
Date published: 2023-04-17
Rated 5 out of 5 by from Great Easy quick way to files taxes, helps to answer questions and guide you through the experience
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo tax assistants were so incompetent this year No one was able to help me with any of my questions. I purchased the home and business downloads and none of them worked. This program used to be very reliable.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy as 123 simple, user friendly, helpful, ACCESSIBLE, QUICKK
Date published: 2023-04-17
Rated 2 out of 5 by from Can I really Trust This? Not really sure if this is that accurate. I had to restart my return because, somehow, I ended up with "expert" advice. The only way to take that off was to erase my return and start over.
Date published: 2023-04-17
Rated 5 out of 5 by from Wonderful, excellent customer service!!! He was so patient, courteous, tentative and respectful! I would work with him next year!!!
Date published: 2023-04-17
Rated 2 out of 5 by from Dissatisfied with TurboTax Turbotax verification methods were very frustrating to deal with, text verifications would not be sent and email verification weren't enough. Even when I put in correct SSN, name, birthdate, and zip code, it would not verify me. Once locked out I had to reset my password to ultimately get into my account. Then when filing was required to pay the standard and deluxe fees.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax make tax preparation easy Easy walk throughs and explanations. I highly recommend for those who feel they cant do their own taxes.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1483
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I always use Turbo tax I always use Turbo Tax...I have for YEARS, and I would recommend to anyone else!
Date published: 2023-04-17
Rated 1 out of 5 by from I hate this service now. I hate this service now. I didnt know I was going to HAVE to pay just because I had self employment income. They made me sign up for a service i didnt even want. I will not use this service next year.
Date published: 2023-04-17
Rated 5 out of 5 by from fine fine it worked on i hate the review process really i have to have
Date published: 2023-04-17
Rated 5 out of 5 by from Great Easy quick way to files taxes, helps to answer questions and guide you through the experience
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo tax assistants were so incompetent this year No one was able to help me with any of my questions. I purchased the home and business downloads and none of them worked. This program used to be very reliable.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy as 123 simple, user friendly, helpful, ACCESSIBLE, QUICKK
Date published: 2023-04-17
Rated 2 out of 5 by from Can I really Trust This? Not really sure if this is that accurate. I had to restart my return because, somehow, I ended up with "expert" advice. The only way to take that off was to erase my return and start over.
Date published: 2023-04-17
Rated 5 out of 5 by from Wonderful, excellent customer service!!! He was so patient, courteous, tentative and respectful! I would work with him next year!!!
Date published: 2023-04-17
Rated 2 out of 5 by from Dissatisfied with TurboTax Turbotax verification methods were very frustrating to deal with, text verifications would not be sent and email verification weren't enough. Even when I put in correct SSN, name, birthdate, and zip code, it would not verify me. Once locked out I had to reset my password to ultimately get into my account. Then when filing was required to pay the standard and deluxe fees.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax make tax preparation easy Easy walk throughs and explanations. I highly recommend for those who feel they cant do their own taxes.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1483