TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Your agent was awesome! i had an agent walk me through filing an amended return. i took extra steps because what we were looking for didnt show up online so we ha to go old-school pc program
Date published: 2022-04-28
Rated 4 out of 5 by from More work on my end then expected The service is new so I keep that in mind but was still a good deal of work on my end uploading documents which I don't see changing and if you are doing virtual should be expected when you are not able to just hand a file off by hand. With that I felt like my case changed hands a lot (3 times) after having a call to see what CPA was best fit for me which was confusing and after working with one for awhile then I had been handed off again because they didn't have a certification that was required for my case which I initially discussed, so was known. This lead to a little stress and having to file for extensions which frustrated me as it was not due to my poor planning. In the end I ended up with a great CPA who was a pleasure to work with.
Date published: 2022-04-28
Rated 5 out of 5 by from So Simple! so easy to use. Love it. Will never use anything else.
Date published: 2022-04-28
Rated 5 out of 5 by from TurboTax is great The TurboTax experience was easy enough for me to get through. Any questions I had were answered to my satisfaction.
Date published: 2022-04-28
Rated 5 out of 5 by from Much Easier than I Thought! I was worried about doing my own taxes this year. Fingers crossed that I entered everything correctly! This wasn't a painful process at all.
Date published: 2022-04-28
Rated 5 out of 5 by from Turbo tax is great I had a great experience with turbo tax the ladies I spoke with were great and gave clear and concise communication
Date published: 2022-04-28
Rated 4 out of 5 by from Turbotax was easy I enjoyed filing with Turbotax. It was easy I learned about some deductions for next year. I did not like the constant push to upgrade
Date published: 2022-04-28
Rated 5 out of 5 by from Thank you Turbo Tax Some confusion but taken care of by Fred and his supervisor.
Date published: 2022-04-28
Rated 5 out of 5 by from Turbo tax is very useful Matthew was very helpful and thorough. Answered all my questions.
Date published: 2022-04-28
Rated 5 out of 5 by from TurboTax Epert Tax Preparation Usually I can do my taxes on my own with TurboTax software, but ran into questions this year, so bought the Expert Prep - my Expert Bill finished my taxes expeditiously and professionally - will use this service again.
Date published: 2022-04-28
All TurboTax® Offerings Reviews - Page 148
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Your agent was awesome! i had an agent walk me through filing an amended return. i took extra steps because what we were looking for didnt show up online so we ha to go old-school pc program
Date published: 2022-04-28
Rated 4 out of 5 by from More work on my end then expected The service is new so I keep that in mind but was still a good deal of work on my end uploading documents which I don't see changing and if you are doing virtual should be expected when you are not able to just hand a file off by hand. With that I felt like my case changed hands a lot (3 times) after having a call to see what CPA was best fit for me which was confusing and after working with one for awhile then I had been handed off again because they didn't have a certification that was required for my case which I initially discussed, so was known. This lead to a little stress and having to file for extensions which frustrated me as it was not due to my poor planning. In the end I ended up with a great CPA who was a pleasure to work with.
Date published: 2022-04-28
Rated 5 out of 5 by from So Simple! so easy to use. Love it. Will never use anything else.
Date published: 2022-04-28
Rated 5 out of 5 by from TurboTax is great The TurboTax experience was easy enough for me to get through. Any questions I had were answered to my satisfaction.
Date published: 2022-04-28
Rated 5 out of 5 by from Much Easier than I Thought! I was worried about doing my own taxes this year. Fingers crossed that I entered everything correctly! This wasn't a painful process at all.
Date published: 2022-04-28
Rated 5 out of 5 by from Turbo tax is great I had a great experience with turbo tax the ladies I spoke with were great and gave clear and concise communication
Date published: 2022-04-28
Rated 4 out of 5 by from Turbotax was easy I enjoyed filing with Turbotax. It was easy I learned about some deductions for next year. I did not like the constant push to upgrade
Date published: 2022-04-28
Rated 5 out of 5 by from Thank you Turbo Tax Some confusion but taken care of by Fred and his supervisor.
Date published: 2022-04-28
Rated 5 out of 5 by from Turbo tax is very useful Matthew was very helpful and thorough. Answered all my questions.
Date published: 2022-04-28
Rated 5 out of 5 by from TurboTax Epert Tax Preparation Usually I can do my taxes on my own with TurboTax software, but ran into questions this year, so bought the Expert Prep - my Expert Bill finished my taxes expeditiously and professionally - will use this service again.
Date published: 2022-04-28
All TurboTax® Offerings Reviews - Page 148