TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax was easy to use Turbo tax was very easy to use. I talked with a specialist once and had another question answered because it was a common question. The specialist was mostly helpful. I feel like he may have been a little unsure of the issue that I had. In the end, I did what he suggested.
Date published: 2021-05-13
Rated 5 out of 5 by from S/w a rep who was awesome. Dyisia was professional but friendly. She knew exactly what I needed.
Date published: 2021-05-13
Rated 5 out of 5 by from Love Turbotax Very easy to use and explains everything in detail.
Date published: 2021-05-13
Rated 5 out of 5 by from turbo tax this software is wonderful, it is clear on instruction.
Date published: 2021-05-13
Rated 5 out of 5 by from very easy i like turbotax, i don't think you need to go to a professional service, just use this
Date published: 2021-05-13
Rated 3 out of 5 by from Needs to store prior year tax info better !!! Ok on the basics - but TOOOOO many times you have to reenter information into Turbo Tax from PRIOR YEARS!!! That is the entire purpose, the main reason etc... WHY I use Turbo Tax is so prior year info magically loads. Example: WHY do I have to track my $500 lifetime deduction on energy efficient improvements to my home. I have used TT since 1994!!! This is just laziness on the TT team. There are also multiple examples of this in the AMT calculations... often asking the user to reenter info from prior years taxes.
Date published: 2021-05-13
Rated 5 out of 5 by from Great!!!! I find it easy to use .....and the answers to my questions are usually in the "Learn More"
Date published: 2021-05-13
Rated 2 out of 5 by from I was charged more fees than what I signed up for I signed up for the $60 plan and was billed $90 at the end. When working on deductions section, it said I didn't need to enter the mortgage interest because the standard deduction was to my benefit, so I skipped it. Then in the review, it jumped back to the deduction section to complete the mortgage deductions because it was incomplete. I'm frustrated with this service.
Date published: 2021-05-13
Rated 4 out of 5 by from When filing taxes for a deceased person... I am well versed in turbotax and love it. But please dont keep setting up screens like "lets see what we can save you next year!" etc etc. I indicated right away the person was deceased. It should go down a different path after that.
Date published: 2021-05-13
Rated 5 out of 5 by from turbotax is awesome Great experience! Bryan was amazing. Great service
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1466
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax was easy to use Turbo tax was very easy to use. I talked with a specialist once and had another question answered because it was a common question. The specialist was mostly helpful. I feel like he may have been a little unsure of the issue that I had. In the end, I did what he suggested.
Date published: 2021-05-13
Rated 5 out of 5 by from S/w a rep who was awesome. Dyisia was professional but friendly. She knew exactly what I needed.
Date published: 2021-05-13
Rated 5 out of 5 by from Love Turbotax Very easy to use and explains everything in detail.
Date published: 2021-05-13
Rated 5 out of 5 by from turbo tax this software is wonderful, it is clear on instruction.
Date published: 2021-05-13
Rated 5 out of 5 by from very easy i like turbotax, i don't think you need to go to a professional service, just use this
Date published: 2021-05-13
Rated 3 out of 5 by from Needs to store prior year tax info better !!! Ok on the basics - but TOOOOO many times you have to reenter information into Turbo Tax from PRIOR YEARS!!! That is the entire purpose, the main reason etc... WHY I use Turbo Tax is so prior year info magically loads. Example: WHY do I have to track my $500 lifetime deduction on energy efficient improvements to my home. I have used TT since 1994!!! This is just laziness on the TT team. There are also multiple examples of this in the AMT calculations... often asking the user to reenter info from prior years taxes.
Date published: 2021-05-13
Rated 5 out of 5 by from Great!!!! I find it easy to use .....and the answers to my questions are usually in the "Learn More"
Date published: 2021-05-13
Rated 2 out of 5 by from I was charged more fees than what I signed up for I signed up for the $60 plan and was billed $90 at the end. When working on deductions section, it said I didn't need to enter the mortgage interest because the standard deduction was to my benefit, so I skipped it. Then in the review, it jumped back to the deduction section to complete the mortgage deductions because it was incomplete. I'm frustrated with this service.
Date published: 2021-05-13
Rated 4 out of 5 by from When filing taxes for a deceased person... I am well versed in turbotax and love it. But please dont keep setting up screens like "lets see what we can save you next year!" etc etc. I indicated right away the person was deceased. It should go down a different path after that.
Date published: 2021-05-13
Rated 5 out of 5 by from turbotax is awesome Great experience! Bryan was amazing. Great service
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1466