TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from great I found Turbo Tax to be very user friendly, quick and easy.
Date published: 2021-05-12
Rated 5 out of 5 by from My live expert was a life saver! I signed up for the full service the day I received a letter from the IRS because I'd made mistakes on my previous taxes. Preparing taxes has always been an extremely shame-filled experience where I'm confident that I'm doing everything WRONG. Samantha was so thorough and patient, having to learn new things about how my small business works, how my expenses worked, and what kinds of ways to get the most out of filing my taxes. I feel SO confident. Samantha went above and beyond in order for me to not have to file an extension on my refund. THANK YOU SAMANTHA!
Date published: 2021-05-12
Rated 4 out of 5 by from TT-Needs Proper Focus Yes, we want to get our taxes done quickly and accurately, but the first question from TT should be: How do you want to file, efile or paper file? This is important and TT knows why. You can't efile without an IP PIN which is furnished by the IRS; you also can't efile without knowing last year's AGI. If you're married and want to efile, then both parties need an IP PIN. Even if you paper file, an IP PIN has an entry spot on the form. But this is NOT what TT software does. In fact, TT did not bring up the IP PIN at all until after our filing was rejected by the IRS. TT asked us to create a signature pin which we did, but that is not the same thing as an IP PIN. TT did not bring up the IP PIN issue at all before we first efiled. We then had to request an IP PIN from the IRS which took 2 weeks. To me, getting ready and prepared to file is how the process should start. Waiting until you finish your tax prep work may be too late.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is fantastic I've been using Turbo Tax for over 30 years and I have never been dissatisfied with its performance, accuracy or completeness. It has always been up to date logical to use and quick to catch my mistakes. I have recommended it to many friends and not heard a complaint from any of them.
Date published: 2021-05-12
Rated 5 out of 5 by from GOOD this was very easy, questions were easily answered and thorough
Date published: 2021-05-12
Rated 4 out of 5 by from Turbo tax is very good Turbo tax handles every area of income taxes, they answer all the questions I have
Date published: 2021-05-12
Rated 1 out of 5 by from too expensive when turbo tax cost more than CPA service that is too expensive! Should be more affordable. convenience and cost effective is most important.
Date published: 2021-05-12
Rated 5 out of 5 by from its good Everyone was very helpful, I will use you again next year.
Date published: 2021-05-12
Rated 4 out of 5 by from Love the ease I was feeling stressed this year filing and TurboTax made it easy breezy and relatively quick to do with some of my circumstances
Date published: 2021-05-12
Rated 5 out of 5 by from Ease of Filing Using TurboTax makes filing taxes very easy and gives me peace of mind
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1433
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from great I found Turbo Tax to be very user friendly, quick and easy.
Date published: 2021-05-12
Rated 5 out of 5 by from My live expert was a life saver! I signed up for the full service the day I received a letter from the IRS because I'd made mistakes on my previous taxes. Preparing taxes has always been an extremely shame-filled experience where I'm confident that I'm doing everything WRONG. Samantha was so thorough and patient, having to learn new things about how my small business works, how my expenses worked, and what kinds of ways to get the most out of filing my taxes. I feel SO confident. Samantha went above and beyond in order for me to not have to file an extension on my refund. THANK YOU SAMANTHA!
Date published: 2021-05-12
Rated 4 out of 5 by from TT-Needs Proper Focus Yes, we want to get our taxes done quickly and accurately, but the first question from TT should be: How do you want to file, efile or paper file? This is important and TT knows why. You can't efile without an IP PIN which is furnished by the IRS; you also can't efile without knowing last year's AGI. If you're married and want to efile, then both parties need an IP PIN. Even if you paper file, an IP PIN has an entry spot on the form. But this is NOT what TT software does. In fact, TT did not bring up the IP PIN at all until after our filing was rejected by the IRS. TT asked us to create a signature pin which we did, but that is not the same thing as an IP PIN. TT did not bring up the IP PIN issue at all before we first efiled. We then had to request an IP PIN from the IRS which took 2 weeks. To me, getting ready and prepared to file is how the process should start. Waiting until you finish your tax prep work may be too late.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is fantastic I've been using Turbo Tax for over 30 years and I have never been dissatisfied with its performance, accuracy or completeness. It has always been up to date logical to use and quick to catch my mistakes. I have recommended it to many friends and not heard a complaint from any of them.
Date published: 2021-05-12
Rated 5 out of 5 by from GOOD this was very easy, questions were easily answered and thorough
Date published: 2021-05-12
Rated 4 out of 5 by from Turbo tax is very good Turbo tax handles every area of income taxes, they answer all the questions I have
Date published: 2021-05-12
Rated 1 out of 5 by from too expensive when turbo tax cost more than CPA service that is too expensive! Should be more affordable. convenience and cost effective is most important.
Date published: 2021-05-12
Rated 5 out of 5 by from its good Everyone was very helpful, I will use you again next year.
Date published: 2021-05-12
Rated 4 out of 5 by from Love the ease I was feeling stressed this year filing and TurboTax made it easy breezy and relatively quick to do with some of my circumstances
Date published: 2021-05-12
Rated 5 out of 5 by from Ease of Filing Using TurboTax makes filing taxes very easy and gives me peace of mind
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1433