TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Harder to open Had difficulty opening file once I had started. Customer service helped me one time, but it was difficult to open next time I opened file.
Date published: 2021-05-11
Rated 4 out of 5 by from Overall very helpful At times, not totally user friendly. I had difficulty going back to previous information to edit it.
Date published: 2021-05-11
Rated 5 out of 5 by from Should be turbo easy Turbo tax is fast and easy to use, and help is just a click away, love the many built in help features.
Date published: 2021-05-11
Rated 3 out of 5 by from Turbo Tax Is Medium A couple of things I learned about Turbo Tax- if you don't buy from them and instead get it from a vendor- like Sams Club or Amazon- they don't save your tax information- even if you create an account. Very frustrating and it took me several weeks to figure that out. In addition, I don't feel like the walk through and question that are asked are as good as what they were. Very little instructions other than the obvious.
Date published: 2021-05-11
Rated 3 out of 5 by from simple but kept adding on expenses questions were easy to understand. Put expenses upfront.
Date published: 2021-05-11
Rated 4 out of 5 by from I use Turbo Tax every year I use Turbo Tax every year. I wouldn't do it any other way.
Date published: 2021-05-11
Rated 5 out of 5 by from Great experience. Teresa of TurboTax performed better than I expected.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbotax is Good I have used Turbotax for years! It has never steered me wrong.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax Deluxe is awesome and easy to use! I have been using Turbo Tax software for more than a decade and find that it easy to use and always contains the most up to date tax changes!
Date published: 2021-05-11
Rated 5 out of 5 by from Complicated return and TT was better than a CPA I had a complicated return this year, as I was able to sell and exercise a lot stock options, and was required to handle returns in a different state where the options were granted. A local CPA dragged their feet and quoted me about 10% higher underpayment than Turbo Tax and would have been 3x as expensive. Had a great experience with live review, got really good advice, and learned quite a bit more about the process.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1411
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Harder to open Had difficulty opening file once I had started. Customer service helped me one time, but it was difficult to open next time I opened file.
Date published: 2021-05-11
Rated 4 out of 5 by from Overall very helpful At times, not totally user friendly. I had difficulty going back to previous information to edit it.
Date published: 2021-05-11
Rated 5 out of 5 by from Should be turbo easy Turbo tax is fast and easy to use, and help is just a click away, love the many built in help features.
Date published: 2021-05-11
Rated 3 out of 5 by from Turbo Tax Is Medium A couple of things I learned about Turbo Tax- if you don't buy from them and instead get it from a vendor- like Sams Club or Amazon- they don't save your tax information- even if you create an account. Very frustrating and it took me several weeks to figure that out. In addition, I don't feel like the walk through and question that are asked are as good as what they were. Very little instructions other than the obvious.
Date published: 2021-05-11
Rated 3 out of 5 by from simple but kept adding on expenses questions were easy to understand. Put expenses upfront.
Date published: 2021-05-11
Rated 4 out of 5 by from I use Turbo Tax every year I use Turbo Tax every year. I wouldn't do it any other way.
Date published: 2021-05-11
Rated 5 out of 5 by from Great experience. Teresa of TurboTax performed better than I expected.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbotax is Good I have used Turbotax for years! It has never steered me wrong.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax Deluxe is awesome and easy to use! I have been using Turbo Tax software for more than a decade and find that it easy to use and always contains the most up to date tax changes!
Date published: 2021-05-11
Rated 5 out of 5 by from Complicated return and TT was better than a CPA I had a complicated return this year, as I was able to sell and exercise a lot stock options, and was required to handle returns in a different state where the options were granted. A local CPA dragged their feet and quoted me about 10% higher underpayment than Turbo Tax and would have been 3x as expensive. Had a great experience with live review, got really good advice, and learned quite a bit more about the process.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1411