TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Missing Question regarding prior year depreciation Absolutely couldn't find answer in TT help, the help from other TT users or on the phone when after 3 1/2 hours basically on hold in their call back system it simply hung up on me. Finally went to Google and asked how to enter prior year depreciation it said to enter it as if it is a new asset, but put the correct beginning year of the asset. It worked, but cost me hours of time & stress when all TT needs to do is ask if there is prior year depreciation for first time users of TT. I will not be using TT again.
Date published: 2023-04-18
Rated 5 out of 5 by from That was honestly amazing So fast, love the new interface, super user friendly and well explained. Also love the "race mode." So fast!
Date published: 2023-04-18
Rated 3 out of 5 by from Asks same questions too many times. I enjoy Turbo tax but I was frustrated at how man times it asks the same questions. It also made me pay the deluxe price just because I had a certain type of 1099 which I don't appreciate.
Date published: 2023-04-18
Rated 3 out of 5 by from Changes each year The experience feels like it deteriorates over the course of use. Although there are more options available, it seems that (as a reoccurring customer) things have been taken away. Whereas I used to receive TurboTax for free, now its just how many products I can buy.
Date published: 2023-04-18
Rated 5 out of 5 by from Love it Easy to use, needed help and received guidance almost instantaneously.
Date published: 2023-04-18
Rated 5 out of 5 by from Doesnt get much easier Simple and intuitive, it has a personality and conversation style technology. I'll use it every year
Date published: 2023-04-18
Rated 5 out of 5 by from GREAT PRODUCT IT WAS EASY TO USE HIGHLY RECOMMENDED FAST AND EFFICIENT
Date published: 2023-04-18
Rated 5 out of 5 by from Tax Refund Awesome your get way better then H &R Block they were no nice and wanted to much money just to file my taxes
Date published: 2023-04-18
Rated 5 out of 5 by from Support in Turbo Tax is outstanding I took Jasmine's help with my unusual situation and she guided me though the topic very effectively. Thank you!
Date published: 2023-04-18
Rated 5 out of 5 by from WOW Being a financial professional, this was the ideal way to file - quick easy and more comprehensive than a tax advisor
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1408
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Missing Question regarding prior year depreciation Absolutely couldn't find answer in TT help, the help from other TT users or on the phone when after 3 1/2 hours basically on hold in their call back system it simply hung up on me. Finally went to Google and asked how to enter prior year depreciation it said to enter it as if it is a new asset, but put the correct beginning year of the asset. It worked, but cost me hours of time & stress when all TT needs to do is ask if there is prior year depreciation for first time users of TT. I will not be using TT again.
Date published: 2023-04-18
Rated 5 out of 5 by from That was honestly amazing So fast, love the new interface, super user friendly and well explained. Also love the "race mode." So fast!
Date published: 2023-04-18
Rated 3 out of 5 by from Asks same questions too many times. I enjoy Turbo tax but I was frustrated at how man times it asks the same questions. It also made me pay the deluxe price just because I had a certain type of 1099 which I don't appreciate.
Date published: 2023-04-18
Rated 3 out of 5 by from Changes each year The experience feels like it deteriorates over the course of use. Although there are more options available, it seems that (as a reoccurring customer) things have been taken away. Whereas I used to receive TurboTax for free, now its just how many products I can buy.
Date published: 2023-04-18
Rated 5 out of 5 by from Love it Easy to use, needed help and received guidance almost instantaneously.
Date published: 2023-04-18
Rated 5 out of 5 by from Doesnt get much easier Simple and intuitive, it has a personality and conversation style technology. I'll use it every year
Date published: 2023-04-18
Rated 5 out of 5 by from GREAT PRODUCT IT WAS EASY TO USE HIGHLY RECOMMENDED FAST AND EFFICIENT
Date published: 2023-04-18
Rated 5 out of 5 by from Tax Refund Awesome your get way better then H &R Block they were no nice and wanted to much money just to file my taxes
Date published: 2023-04-18
Rated 5 out of 5 by from Support in Turbo Tax is outstanding I took Jasmine's help with my unusual situation and she guided me though the topic very effectively. Thank you!
Date published: 2023-04-18
Rated 5 out of 5 by from WOW Being a financial professional, this was the ideal way to file - quick easy and more comprehensive than a tax advisor
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1408