TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from very easy and user friendly liked the fact that it tries to maximize deductions for the not so good at tax people. makes things fairly easy to figure out
Date published: 2021-05-14
Rated 3 out of 5 by from TurboTax issues calculating Mortgage Interest Ded. With 2019 and 2020, the software continues to have problems / bugs calculating deductible interest for refinanced mortgages - same loan with multiple 1098s in the year it was refinanced. For 2019 tax year, I didn't catch it and ended up overpaying tax liability and thankfully discovered it Feb 2021 and filed amended returns ... still waiting for refund of overpayment from IRS. I've spent days trying to amend 2019 and manually workaround 2020 filings. Incredibly frustrating so I'm considering going back to a competitor.
Date published: 2021-05-14
Rated 2 out of 5 by from last time I'm using turbo tax its not free at all and they are also charging an extra $40 to pay with your return money smh
Date published: 2021-05-14
Rated 1 out of 5 by from Bad. The small business version just kept asking me to update the same thing over and over again. I tried to contact support. It took forever. Then the person had no idea what I was talking about. Then they wanted to share my screen. I ended up just paying the extra $60 for Max audit protect just in case I was wrong with my entries. Worst experience in 6 years of using it. Probably going to TasSlayer next year.
Date published: 2021-05-14
Rated 5 out of 5 by from LOVE I've used Turbotax for years! Absolutely love them!!
Date published: 2021-05-14
Rated 5 out of 5 by from easy peasy!!! I was able to do this all by myself. I wish I had done this years ago!
Date published: 2021-05-14
Rated 5 out of 5 by from glad I did it this way this year Neal was very respectful and helpful thanks for the services.
Date published: 2021-05-14
Rated 5 out of 5 by from Gets better every year! I never have any unanswered questions and the filing goes smoothly
Date published: 2021-05-14
Rated 5 out of 5 by from A great service! I needed help to get past a tricky situation with a 1099B that wasn't getting past the review process. I requested LiveHelp. Jeffrey got back to me in less than 5 minutes. He stepped me through some checks of the data and made some suggestions that fixed everything.
Date published: 2021-05-14
Rated 5 out of 5 by from GREAT SOFTWARE EASY TO USE, GUIDES YOU THROUGH EVERY SCENARIO IN AN UNCOMPLICATED FASHION
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1405
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from very easy and user friendly liked the fact that it tries to maximize deductions for the not so good at tax people. makes things fairly easy to figure out
Date published: 2021-05-14
Rated 3 out of 5 by from TurboTax issues calculating Mortgage Interest Ded. With 2019 and 2020, the software continues to have problems / bugs calculating deductible interest for refinanced mortgages - same loan with multiple 1098s in the year it was refinanced. For 2019 tax year, I didn't catch it and ended up overpaying tax liability and thankfully discovered it Feb 2021 and filed amended returns ... still waiting for refund of overpayment from IRS. I've spent days trying to amend 2019 and manually workaround 2020 filings. Incredibly frustrating so I'm considering going back to a competitor.
Date published: 2021-05-14
Rated 2 out of 5 by from last time I'm using turbo tax its not free at all and they are also charging an extra $40 to pay with your return money smh
Date published: 2021-05-14
Rated 1 out of 5 by from Bad. The small business version just kept asking me to update the same thing over and over again. I tried to contact support. It took forever. Then the person had no idea what I was talking about. Then they wanted to share my screen. I ended up just paying the extra $60 for Max audit protect just in case I was wrong with my entries. Worst experience in 6 years of using it. Probably going to TasSlayer next year.
Date published: 2021-05-14
Rated 5 out of 5 by from LOVE I've used Turbotax for years! Absolutely love them!!
Date published: 2021-05-14
Rated 5 out of 5 by from easy peasy!!! I was able to do this all by myself. I wish I had done this years ago!
Date published: 2021-05-14
Rated 5 out of 5 by from glad I did it this way this year Neal was very respectful and helpful thanks for the services.
Date published: 2021-05-14
Rated 5 out of 5 by from Gets better every year! I never have any unanswered questions and the filing goes smoothly
Date published: 2021-05-14
Rated 5 out of 5 by from A great service! I needed help to get past a tricky situation with a 1099B that wasn't getting past the review process. I requested LiveHelp. Jeffrey got back to me in less than 5 minutes. He stepped me through some checks of the data and made some suggestions that fixed everything.
Date published: 2021-05-14
Rated 5 out of 5 by from GREAT SOFTWARE EASY TO USE, GUIDES YOU THROUGH EVERY SCENARIO IN AN UNCOMPLICATED FASHION
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1405